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"I highly recommend this place for travellers in Hangzhou. The service is unmatched. Most staff speak English. They’re always available for help! It’s in a great location with the night market just steps away. It’s a pleasant walk to West Lake. The hotel is very new and modern. The breakfast buffet was fabulous and offered a huge variety of very fresh food."

"Everything was great and staff are very friendly and helpful. The hotel is very close to everything from shopping, to street food, to local restaurants. Will recommend and come again"

"Clean room. Great value. I loved it being on a pedestrian street but hard to get to in a taxi. More information on driving there would be great. But I should have known to take metro to that area since traffic in the city is insane. Breakfast was good and also could have more variety. Super lovely staff. So helpful and kind. Thank you Skybird. "

"Love the location. Walking distance to Subway station, 清河坊，铜雕博物馆，德寿宫，even 西湖边。Staff super nice, lend me a power adapter to fit US laptop. Room facing street can see the small river and bridge."

"Not bad it was very comfortable"

"レンジと洗濯機が付いているのが非常に良かったです"

"The best!"

"Don’t trust the pictures, hotel and rooms were dirty there was garbage left in"

"Free laundry machines but the gym was closed due to refurbishment. Rooms were fine although a little small and the sink was directly in the room rather than a separate bathroom. Breakfast had a good selection and only a 20 minute walk to the West Lake or a £2 taxi ride. "

"Stayed only 1 night, but the reception staff were warm and friendly."

"Great stay. The staff is the best. The breakfast delicious, lots of western options, big variety of dishes, very nice presented. The staff in the restaurant was so helpful and nice to us. Great location. Rooms a bit small, but enough. Thanks a lot!"

"Very nice hotel and conveniently located. Walkable to west lake and 湖滨银泰。武林夜市 is literally downstairs. We bought the horizon club and were able to enjoy breakfast, afternoon tea and dinner!"

"Central location suitable for downtown shopping and within walking distance to the West Lake, breakfast is more geared towards oriental taste. The bathroom in the standard room is a bit tight if you’re if larger size. The staff are keen and helpful. Great green tea leaves in room."

"lots of amazing carts selling crafts and food, being close to West lake is a plus too."

"The pool is under renovation. The breakfast is okay. Rooms a bit dated but clean. Location is a little out of the main happenings. The price does not reflect the quality."

"Surprisingly good location for West lake and nearby shopping stripe. Located in a quiet street, there is a night market just opposite on the road, and walking distance to West lake in 10 mins. Not your 4 star room, but comfort for a night stay. Facilities are a bit dated but checked-in was smoothand easy, the check-in instructions were clear."

"Clean room"