Search Hotels in Zona Hotelera, Cancun

"Bathroom of the rooms old, showers dirty. Hallways need paint and floors are damaged from lobby to all floors. Shampoo conditioner in bathroom are bad really bad. Not enough shower gel. Amenities for kids old, room for games closed and the mini golf closed too. The Mexican Restaurant really good especially for the people they have. We were with Urbano and we felt really special. Thank You!"

"Everything was great!"

"Amazing "

"Small resort, the food wasn’t good "

"Wonderful vacation!!!"

"Always a good time here I’ve been to this resort 3 Times and loved everyone time"

"Let me start off by saying what a great stay at Hotel Cyan Resort&Spa. My wife and I spent 5 days at this great place, from the start we did not have any issues or set backs. Airport to hotel is a 26 min drive with peek traffic but on slow times the actually ride time is 16 minutes not far from airport. Upon arrival the employees greet you with a smile and help with luggage, receptionist very professional and explain everything to ensure clear communication with us as guest. The room was clean, some reviews people have complained about the sewer smell but it’s not as bad as people make it seem, please take in consideration that Hotel Cyan is one of the first hotels here in Zona Hotelera Cancún ( I did my research my reviews are truthful and honest) the curb appeal is not as good as the new and modern hotels and resorts in Cancun. To some guests the prices are expensive for a stay at this hotel but to some that understand and know that get what you pay for, don’t expect to be catered as the all inclusive resorts which Hotel Cyan is not all inclusive. Now to praise the great staff Hotel Cyan has, I can say the service provided by Fernando which was at the courtyard bar, Yaima also was super and very friendly, Ismely and Mr. William were attentive at the restaurant. We paid for the breakfast and as a few complained about the portions, the restaurant does have other meal options for a certain price. Also Jose the pool guy was very professional and kept pool clean every morning."

"Resort and staff are wonderful"

"yes"