Khách sạn Alby và Thwaite

"We were sent to a room that was already occupied !! Only upon entering we encountered a man coming out the shower as surprised as we were It took another 45 minutes to sort a room and at no time did anyone say sorry!"

"The staff were very helpful and excellent at their jobs. The food was very good. The amenities at the spa were also excellent."

"Lovely breakfast staff could not have been more attentive or kind"

"A great place to stay in the heart of Norwich, stayed for a friends wedding and all was fabulous !!"

"Evening meal a bit like faulty towers; eg, waiter knocked drink over & expected us to pay for replacement, (no, we didn’t). Large, dark stains on all carpets. Breakfast was a fiasco; had to request many essentials, eg teaspoon, tea pot, milk, tea bags, etc. The bar ran out of beer/lager every night. I could go on, but not enough space or time. Essentially I believe many faults were down to staff shortages."

"Veryclean. Staff very friendly and helpful"

"Second time I have stayed here. Lovely and clean . Quiet First class food Lovely staff . Lovely location"

"Excellent stay and would definitely book again when in the area, thank you"

"Room was okay, staff very good, breakfast lovely and bar was good"

"Good basic room near busses to university"

"Friendly, welcoming staff. Obviously a hotel that’s seen better times since it was built — just now feeling a bit seedy and run down. Room was comfortable — all amenities OK — an excellent walk-in shower but NO SHELF to put things on! Just little niggly things like that which let it down a bit. A passably nice evening meal at the restaurant as well. However — excellent service and assistance from all the staff and for the price I got the room at I was more than satisfied with my stay."

"Good for a one night stop off, staff were friendly on arrival"

"The breakfasts were good, although they weren't included, but it was hard to get an evening meal. The room I stayed in was near the road and boiler/ air conditioning so it was very noisy so I slept very badly. The fire alarm went off early in the morning and we didn't get any information from the staff so didn't know if it was safe to return to our rooms. Although geographically it worked well I wouldn't stay there again."

"We stayed for a short weekend in Norfolk, decided on this stunning hotel. Was welcomed nicely in by the reception desk staff, room was spacious, clean and had everything we needed. Woke up to a lovely breakfast buffet both mornings. The golf course was impressive to see, even though we don’t play it ourselves. Had our final evening at the bar which had lovely drinks menu and bar snacks. Young waiter who chatted with us was so polite and funny. The only downside was that the pool was closed for...

"Visited with my father, it was superb. We will definitely be visiting again ."

"Good location"

"Great location in wells, ample parking outside the pub. Excellent and helpful staff. Clean and cool room (great air conditioning in this weather).. There was a pub quiz in the evening, great food, and the breakfast was wholesome and hearty’ The only issue was the smell from the bathroom (likely the sewage)."