Solaris Hotels, Avenida Kukulkan, Cancun

"The resort is billed as an all inclusive resort. It seems as though you have to be “a member” in order for that to be true. Alcohol was only supplied in the room if you’re a member. Full access to some restaurants only if you’re a member. The food was really not good. The entertainment was basic. The property seemed dated and needed work. The kids area was non existent. I have stayed at RUI properties before and will stick to that brand from now on. "

"The staff were friendly and did their best to assist, though they seemed limited by the hotel’s policies and available resources—something that reflects more on management than on the team itself. The food was decent, but not particularly memorable. One downside was the strong push to become a timeshare member in order to access certain amenities, which took away from the overall experience. There were also several cost-saving measures that made the stay feel somewhat restrictive. For example,...

"The property benefit is doesn’t describe by front desk coordinator other than that is everything is great and nice"

"This property has horrible food and service! The Presidential Suite looked nothing like the photos shown on the website. Our “living room” had a murphy bed and a dining table...no sofa! The sinks in 2 out of the 3 bathrooms were clogged and the shower water would leak out of the shower doors! This hotel is not a 4 star property at all or even close to it! We stayed 5 nights and only 1 out of the 2 elevators on our wing worked with no sign of anyone fixing it at all the entire time we were there....