Khách sạn gần bãi biển tại Tulum

"Do NOT go here!!!! It is closed!!!! They put you at a different resort which is an adult only with loud music and parties…we got lost twice at night because we could not find where we were actually staying..it was called BETU. Mosquitos bit me all night. Could not sleep. When I discovered everything had been misrepresented and asked to leave and get a refund they denied my request but gave someone else a free night. They have a party for local clubbers and give them free waters and drinks but...

"We had a wonderful time, everything was Todo Bien!"

"Beautiful hotel on the beach. Staffs were really nice and restaurant was amazing. One thing I enjoyed and was thoughtful, room came with beach bag, cover-up and botanical bug spray. Beds were also very comfortable."

"wonderfull"

"Everything is an extra cost. Breakfast is limited. Rooms have sand in and on arrival. No facilities to shower in after checkout. We were also not told about bug spray being an extra charge - we were STUNG badly at checkout. The guy who showed us to our room said it was all complementary on the coffee table … it’s not."

"Prachtig resort met klein zwembad. Huisjes zijn van riet en super mooi. Personeel is erg vriendelijk en behulpzaam. Wij waren niet in het hoogseizoen waardoor er geen keuken open was voor drankjes, lunch en diner, wel prima ontbijt. In de buurt is voldoende te eten en winkelen. Neem een kamer met airco. De kamers bovenin hebben geen airco en zijn niet te doen bij warmte. Parkeren kan op het terrein of voor de deur."

"La atención de la recepción. Y de la llamada telefónica previa que tuve pésima. Con ganas de no vender. Y de la chava de recepción si atendió Pero les falta más atención al público. Actitud de servicio y que hagan sentir especial al cliente. Les ayudaría mucho En África así son."

"We had a great, truly relaxing stay at Sana Tulum! The personnel at the front desk was very helpful and everyone made sure we had a wonderful time there!"

"Great front staff to help planning vacation days and packages"

"Amazing staff and beautiful hotel!"

"My fiancé and I really enjoyed our stay at Casa Gitano!! Upon our arrival, we had an extra charge on our card that was reversed immediately by the concierge staff. She was very sweet and apologized for the accidental charge. We upgraded our room before we arrived and it was so worth it! We stayed in the oceanfront suite with private pool and the room was gorgeous! We did have to ask for our pool to be cleaned once since some of the leaves and little buds from trees kept falling in and there was...

"Super friendly staff , very clean ! Definitely would recommend. We went during high seaweed season but it was still very nice 😊🇲🇽"

"I never write bad reviews but I have no choice after staying here. Let me start off by saying the staff was wonderful really nice and helpful. However, there was so many bugs in the room every day I woke up with mosquito bites and bed bug bites. I had bites all over my arms and legs and back. I was itching almost the entire stay. The shower is not fully closed and has an opening and the bugs easily get through and lizards, and I woke up at three in the morning with the cricket on my pillow....

"Sargassum is really bad, beware, but nothing the hotel can do about it. Bathroom walls could use some scrubbing, but it's and industrial/rustic vibe to it. Check in was fairly easy - we didn't do breakfast every morning, but pretty sure we were charged for it, regardless. Breakfast is not on premise - it's at another hotel and has a few options, but you can only pick one, not a breakfast bar or buffet, but a small plate. More like a breakfast snack. You'll definitely need to seek lunch out."