Khách sạn gần Lối vào Công viên Jaguar tại Tulum

"I would love to give a glowing review of this place - the room was nice and spacious, it was serene being surrounded by nature, servers and spa workers were great. - However - I booked on Expedia, paid the vast majority of the price at time of booking, and upon my departure realized that the hotel charged me the full amount again (plus incidentals of course). I understand mistakes happen, but once I made them aware of this they threw up their hands and put the responsibility on me to dispute...

"The apartment was dirty and dusty. We were 3 people and didn’t get the 2 bedroom apartment because we wanted the one that had the private hot tub in the balcony which only had one bedroom and when we got in the place to be able to relax the hot tub was dirty and broken and I told them and they wouldn’t send anybody to come fix it. Also the dishes were dirty and the sink in the kitchen barely had water to wash dishes, the water in the shower was like salt water terrible, and no where to find...

"Everything was beautiful! Staff went above and beyond to make me feel safe and comfortable. This hotel is inside a National Park so you'll need wristbands daily (don't forget!). You'll pay once when you arrive, only $7 USD. A LOT of wildlife as the hotel is built around the park but still beautiful, small and cozy! Food was great too!"

"Todo el personal increíbles muy amables y serviciales"

"Todo bien"

"Buon pomeriggio, vorrei segnalare l'ottima location ma sto ancora aspettando di ricevere indietro un oggetto di grande valore affettivo. Mi è stato comunicato di averlo ritrovato ma ho chiesto più e più volte di riaverlo indietro a mie spese senza esito. Trovo questo comportamento inaccettabile e vorrei una risposta in merito. Si tratta di un oggetto di piccole dimensioni e vorrei una risposta in merito alla spedizione."

"I can see why they would want you to pay in advance without the ability to get a refund because in the pictures everything looks so good. I know we chose to come down to Tulum at a time seasonally that is not the best: there is seaweed all over the beaches but the smell at this location was so bad that being outside was not an option. Enjoying the beach was not an option. The front of the hotel matches the pictures however pulling up to the hotel from outside, no parking. There was graffiti...

"Super schöne Unterkunft!"

"The room was wonderful and cleaned very well daily. The staff was very helpful and the property was beautiful. There was a lot of sargassum on the beach which they occasionally cleaned but that is nature."

"The rooms had all the amenities we needed.All the alcohol and waters and candy. They also had a tub on the porch which we loved. The outside had a lot of walking on sand, so recommend sandals for the ladies. Also take American cash for tips for the waiters, most of them live out most tips."

"Todo eating nut bien"

"Lovely setting!"

"Aggressive Racoons all over the place… can’t enjoy the surrounding area immediately out the door of the room. Power went out in the hotel. Left a few hours after checking in."

"Todo muy bien"

"Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions."

"Excellent property for our family of 5. Rooftop pool and eating area was amazing. All the bedrooms, bathrooms and living space top notch. We would definitely stay here again. There's a 7-Eleven across the street right outside the gated community. We didn't walk anywhere. We used a taxi and then rented a car. Just be careful with parking when exploring. We got our car towed in the hotel beach zone."