Khách sạn gần Lối vào Công viên Jaguar tại Tulum

"Amazing experience and beautiful resort. Professional staff and great hospitality. Will sure go again."

"The apartment was dirty and dusty. We were 3 people and didn’t get the 2 bedroom apartment because we wanted the one that had the private hot tub in the balcony which only had one bedroom and when we got in the place to be able to relax the hot tub was dirty and broken and I told them and they wouldn’t send anybody to come fix it. Also the dishes were dirty and the sink in the kitchen barely had water to wash dishes, the water in the shower was like salt water terrible, and no where to find...

"Excellent experience. Staff was very welcoming and it felt like 24 hour personal catering. Also, food was 10/10."

"Excellent stay!!!"

"This was not there fault in a way, I did not read the part of sharing washroom amenities and was alet dow. The other factor it was that we have only afan for cooling and una place where the weather is over 30c at night that is well not good. Also the whole having to go through military security was about to much because the Internet does not work properly by the gate area and it took a long time to be able to confirm I had a reservation. "

"Rooms Very hot ac don’t cool and watch out for raccoons"

"Water temperature was very difficult to control. We had a burnt out bulb in one of the few lights in the room. Other than that, it was a great place to stay. The staff and food were both great. Parking was great and convenient."

"Super schöne Unterkunft!"

"The room was wonderful and cleaned very well daily. The staff was very helpful and the property was beautiful. There was a lot of sargassum on the beach which they occasionally cleaned but that is nature."

"Habitación limpia y un buen desayuno muy rico y cómodo todo"

"Staff was amazing. Very clean resort too"

"Hace falta aire acondicionado "

"Everyone was so pleasant! The breakfast with fresh fruit, yogurt and some additional items were delicious. I enjoyed the social hour and took the opportunity to talk to a couple of people. Jose and another concierge made perfect recommendations for excursions."

"I loved my stay! My room had an amazing view and was so pretty!...every day enjoyed the sunshine...The staff was super nice! Ale was very kind and professional. I would love to come back!"

"Great amenities and close to beach/supermarket Most communication thru Expedia portal went unanswered. Recommend direct communication with hotel staff by phone. Lovely pool and roof deck. No hot water in kitchen sink went unaddressed for entire stay. Very basic kitchen setup. "

"My only complaint will be the hot tub, It did have hot/warm water as describe in Expedia, it is basically a 4x4 pool (with only cold water)"