Khách sạn Castle Point

"Clean room"

"Friendly front desk personnel"

"Everything was better than expected. A great stay for the price. "

"The overall experience was pretty good but far as communication "

"Nous sommes restés deux nuits et on ne nous a pas refait les lits "

"The breakfast menu was fresh."

"Hotel was welcoming, pool was nice for kids, meals were provided and access to highway was very good. Staff was excellent and helpful"

"Yes"

"Parking felt safe"

"Good folks "

"Yes"

"Limited food in the Hotel, one if the elevators was out if service."

"The elevator was a nightmare. That must get fixed. We should have been given a refund. Had to carry all our luggage up and down the emergency stairs. The parking was also full when we paid $30. The breakfast was all picked over and didn't have much to offer. "

"Everyone there was friendly welcoming and helpful the beds were alao very comfortable"

"The property was nice but dated. There were not enough outlets, sink faucet not attached, awful room spray, only 1 of 4 elevators working with a very busy hotel makes for 10+ minute waits. QR codes on the room menus did not work so it was difficult to order food or even know what was offered. Plenty of staff and those interacted with were very kind. "

"Stayed one night with family and had a good overall experience. The property was clean, though it hasn’t been recently upgraded. Breakfast buffet was decent. The location is convenient—about 15 minutes from the Gateway Arch in St. Louis and close to I-55—with free parking available. One inconvenience was the room key card repeatedly getting deactivated, requiring multiple trips to the front desk."

"I want to take a moment to recognize Rahma at the front desk—her customer service was exceptional. When we arrived, the room we reserved with two beds was not available, and only a king room remained. We were on a tight schedule for a concert and needed to get ready quickly, so waiting wasn’t really an option. Rahma immediately stepped in with solutions. She offered a rollaway bed and, more importantly, went above and beyond by offering to comp our dinner to make up for the inconvenience. That...

"Property is extremely needing a major facelift. The property and everything in it is worn out. My guest room smelled of wet puppy and stagnant air. AC unit in wall was filled with dirt and mildew. Refused to turn it on. Stayed there due to cost savings. I'll stay in Edwardsville next time and deal with extra driving. The location has to be renovated or they will be able to sell rooms by the hour. Their HQ leaders would never allow their family members to stay at this location. Guests...