Khách sạn gần Sân vận động Castlecroft tại Birmingham

"Hotel was clean and well maintained. Lovely grounds. Doesn’t have air conditioning but fans are provided. We had an issue as had booked twin rooms which I confirmed over 3 phone call but was assigned double rooms which the hotel did rectify but couldn’t done with out the hassle. Make sure you have written confirmation if you require twin rooms. Otherwise all good."

"The customer service was not good, the communication was hard and the staff was not welcomming"

"No WiFi signal at all. No lock to the door"

"It was amezing"

"Everything was ok"

"Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!"

"We booked the apartment in August 2023 so the family could attend a music event which was local to apartment. On the day of Travel 26th April 2024 the booking was cancelled via email.. No phone call to warn us but an alternative 30+ miles away was offered in the email. Unfortunetly many other people have fallen fowl to this sort of approach due to many hotels being sold out and high prices starting to appear due to both the music event and a Wolves home football game. Many hotels coming back up...

"Absolutely horrendous experience with a "host" who was completely unreasonable and unfair, that ruined our weekend and left us with a loss of money (and extra unofficial charges through PayPal) and no where to stay. Never again and would advise starting well clear. "

"During checkout, the alarm in the room would not stop ringing. We wanted to extend our stay by one more night, and we had already informed Quinn that he would add an extra night for us. However, Nicolas did not even wait a few minutes before making a new online reservation for another night. The customer service was catastrophic."

"Fabulous friendly hotel. I'll definitely be back"

"Nice stay for the short while I was there."