Search Hotels Near Charlotte-Genesee Lighthouse, Rochester

"You have to request to have your room cleaned. Young adults smoking pot in room and by door and nothing was done about it. Signage clearly stated smoke free property."

"Breakfast is always good at this location. The only down side is that we seem to have issues with getting into the room, so far every time I have stayed here there has been an issue with the key card not working and me having to return to front desk for a new one or having housekeeping assist me. Everything else is fine, the location is excellent, staff is wonderful and food is great! I do recommend this location to friends and family. Kid friendly and their pool is great."

"i contacted hotels.com customer service- when i arrived at the time i indicated on my reservation- noone was at the desk , a large sjgn was posted that said " we have no rooms- we are full". There was a phone # listed for emergencies- i called it X3, my call was dropped each time. I waited 20 minutes and no one showed up, then i left. I contacted hotels.com and are awaiting a refund. i was appalled by this establishment."

"Was OK place. Room had just about everything needed, but only one lamp. I didnt say anything to management so that's on me. Like I say, it was OK"

"Room was clean upon arrival, one of the house keepers had an attitude. the breakfast was okay, not much options, the hot tub was dirty the first day once i address it to staff they cleaned it and it was better. This is place I stay when visiting family. I have stayed here like 4 to5 times. I do recommend. "

"Clean room, spacious, breakfast is great."

"Cleaness customer service quiet"

"Our daughters were in a dance competition and we booked the hotel to stay together and to have use of an indoor pool. All the girls ended with chemical burn type reactions to the chemicals in the pool. Our shower faucet also ran all night and couldn’t fully turn off."

"There are a lot of stairs . This should be stated. My mom has a hard time going up And down."