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Reviews of Hampton Inn & Suites Chicago Downtown

3 out of 5
Hampton Inn & Suites Chicago Downtown
33 West Illinois Street, Chicago, IL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1009 reviews" "
Rating 8 - Good. 258 out of 1009 reviews" "
Rating 6 - Okay. 62 out of 1009 reviews" "
Rating 4 - Poor. 33 out of 1009 reviews" "
Rating 2 - Terrible. 29 out of 1009 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Disliked: Amenities
Horrible
Stayed 1 night in May 2024
Response from Front Office Supervisor- Yolo on 25 May 2024
We appreciate your taking the time to leave a comment, and we apologize to hear about your experience with your stay. We hold ourselves to the highest standards and have addressed this issue. Please give us another chance to prove ourselves sometime soon.

8/10 Good

Summi, Fairfax

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 25 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 25 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

8/10 Good

Arkadiusz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel, great staff, huge rooms and nice amenities. On the cons side: quite expensive, noisy and below par food for the breakfast
Stayed 1 night in May 2024
Response from Yolo - Front Office Supervisor on 23 May 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Hampton Inn and Suites. Our team is always working to offer the best breakfast to our guest. We hope you’ll have a chance to come back soon.

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location - we walked to the river walk, dinner locations, blues bar, dinner & jazz & very nice & safe walking at night.
Stayed 4 nights in Apr 2024
Response from Nora on 22 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again

10/10 Excellent

soroush, Herndon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Nora on 22 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again

10/10 Excellent

Prabhsimran

Travelled with group
Liked: Amenities
Staff was nice and helpful
Stayed 2 nights in May 2024
Response from Nora on 21 May 2024
Thank you for allowing us the pleasure of serving you. Dear Imran,We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Darnell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice hotel. Parking staff was great. Room was very nice we loved the shower. Very big room lots of seating areas. Breakfast was good
Stayed 2 nights in May 2024
Response from Nora on 12 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Supervisor- Yolo on 13 May 2024
Thank you for taking a moment to share your experience at Hampton Inn and Suites. We are so pleased to hear you found our service and property to your liking. We look forward to welcoming you back again soon.

8/10 Good

Deanna, Livonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Location is wonderful.
Stayed 2 nights in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 8 May 2024
Hi Traveler, We are thrilled to hear that you have a wonderful service experience with us. Our goal is to serve our guests in a way that accurately reflects our passion. Based on your kind feedback, it seems as though we met our goal.Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nora on 6 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Dianela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had everything we needed. The staff was super friendly. The location was perfect! The included breakfast surprised me. It had a good variety and it was pretty good.
Stayed 1 night in May 2024
Response from Nora on 5 May 2024
Dear Daniela,Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Nora on 5 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such Dear Christopher, positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

8/10 Good

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nora on 4 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

8/10 Good

Lorenza

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Apr 2024
Response from Yolo - Front Office Supervisor on 3 May 2024
Thank you for providing feedback on your recent experience at Hampton Inn & Suites. We take pride in providing a clean and comfortable space for all of our guest, so our team appreciates that you noticed. We look forward to seeing you again soon.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really great stay.
Stayed 6 nights in Apr 2024
Response from Nora on 3 May 2024
Dear Sarah,Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Dain-Ann T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. However it's next to a fire station so if you don't like noise when you sleep it's something to consider
Stayed 2 nights in Apr 2024
Response from Nora on 28 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Stacy, Navarre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 3 nights in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler, Thank you so much for the kind words you've shared about your experience. I'm pleased to know that our hotel was a great fit for you during your time in Chicago. We hope to see you again soon.

10/10 Excellent

Loana

Stayed 1 night in Apr 2024
Response from Nora on 10 May 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

8/10 Good

Nithi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Amazing gym including a peloton bike. Good breakfast. Only negative was location - very loud firetrucks all night!
Stayed 2 nights in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler, Thank you so much for the kind words you've shared about your experience. I'm pleased to know that our hotel was a great fit for you during your time in Chicago. We hope to see you again soon.

8/10 Good

Paramvir

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Nice to stay, great breakfast options, clean place. One thing that did upset me, there was only one toilet paper roll in the bathroom that suite 6 stayed in. I called the receptionist and she said she will send someone over, but no one came to drop off toilet papers. Hopefully they will improve next time.
Stayed 1 night in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler, Thank you for taking a few minutes to complete our survey. Guest feedback is our foremost important tool to improve as a property and as a brand. We hope to see you again soon; until then, we wish you safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! No complaints with the hotel at all. There is a fire station across the street. That’s not the best for late night emergency calls. Not a deal breaker for me.
Stayed 1 night in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Michael, Thank you for taking a few minutes to complete our survey. Guest feedback is our foremost important tool to improve as a property and as a brand. We hope to see you again soon; until then, we wish you safe travels!Best, Octaviano GonzalezDirector of Rooms

6/10 Okay

Devin

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler, Thank you for your rating; we hope to see you again soon. Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Ra'd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler, Thank you for your rating; we hope to see you again soon. Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with really helpful staff. The room was ideal and really comfortable and modern. The pool and gym were lovely, and not too busy. The only unfortunate thing you can hear sirens from the fire station, and the room we had faced it. The noise did wake me up a few times. If you need to go to sleep early or have naps I wouldn't recommend. However for us wanting easy access to the city it was a fantastic location. Great food and drink options on your doorstop and close to a subway station.
Stayed 4 nights in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Lisa, oThank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again. Until that time, we wish you and your family safe travels!Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Angela

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff did an amazing job. They're as accommodating as can be. Breakfast was ok. The elevators are being worked on. The pool was warm as bath water. Overall great stay.
Stayed 3 nights in Apr 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Angela, oThank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again. Until that time, we wish you and your family safe travels!Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 2 nights in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 15 Apr 2024
Hi Traveler, Thank you for your rating; I hope to see you again soon!

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so nice. I stayed there on St Patrick’s Day weekend and it was 2 blocks from the river in downtown Chicago next to a lot of things. It was very easy to get to places from the hotel. The breakfast was very good. The staff were very nice and happy to give recommendations for food and places to visit. I highly recommend. The only thing I didn’t care for was there is a $100 security deposit per night. But you do get it back as soon as you check out. So not too bad
Stayed 2 nights in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 14 Apr 2024
Hi Dylan, Thank you so much for the kind words you shared about your experience. It brings us great joy to hear that we were able to provide a world-class service experience. We hope to see you again on your next trip to Chicago!Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel, next to fire station, a little loud .
Stayed 4 nights in Apr 2024
Response from Nora on 8 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

6/10 Okay

Tom

Travelled with family
Liked: Cleanliness
Only 1 of 3 elevators working at multiple points. Toilet was strange and was never really sure it would stop running. Did not open full breakfast area even though it was obvious there was not enough places for all the people to sit. Charged me $25 for early check in. Location was good, staff was helpful with transportation options.
Stayed 3 nights in Apr 2024
Response from Nora on 8 Apr 2024
Thank you for taking a few minutes to complete our survey. Guest feedback is our foremost important tool to improve as a property and as a brand. We hope to see you again soon; until then, we wish you safe travels!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the location. Lots of places within quick walking distance. We'd definitely stay there again.
Stayed 3 nights in Mar 2024
Response from Nora on 7 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed the check-in. However, upon arrival, the pool was closed so that kind of sucked. Hopefully we get to use it before we check out other than that the staff is super awesome. They had so many recommendations for the area. They also gave us complementary toothpaste. We love that. The area is also really nice and convenient.
Stayed 1 night in Apr 2024
Response from Nora on 5 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again

10/10 Excellent

jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, only concerns is parking is way too expensive.
Stayed 1 night in Mar 2024
Response from Nora on 5 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again

10/10 Excellent

Keunsu

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 3 nights in Mar 2024
Response from Nora on 5 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 3 Apr 2024
Hi Jason, Thank you for your awesome Rating! We hope to see you again. Best, Octaviano GonzalezDirector of Rooms

8/10 Good

Melissa

Stayed 2 nights in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler, Thank you for your rating; we hope to see you again soon.

6/10 Okay

Katie

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very average hotel. We booked a king suite and it met our expectations but definitely did not exceed. Bathroom was dated and had a weird set up. Pool was small, no hot tub, break fast was insanely packed, and elevators were under construction which made things difficult as we were on a high floor. It felt a bit like guests were packed in like sardines. On the bright side, staff was friendly and helpful and other guests were nice. Will not likely be choosing this hotel again but it was satisfactory.
Stayed 3 nights in Mar 2024
Response from Nora on 29 Mar 2024
Thank you for taking a few minutes to complete our survey. Guest feedback is our foremost important tool to improve as a property and as a brand. We hope to see you again soon; until then, we wish you safe travels!

8/10 Good

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Noora on 30 Mar 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

6/10 Okay

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only 2 sockets worked in entire suite so unable to use desk area and no relocation possible bcs sold out. Toilet had small leak on floor. Pool hours were cut short without notice because of property having too many children instead of having age limit restrictions by time of day. Very clean and modern room!
Stayed 3 nights in Mar 2024
Response from Nora on 28 Mar 2024
Thank you for taking a few minutes to complete our survey. Guest feedback is our foremost important tool to improve as a property and as a brand. We hope to see you again soon; until then, we wish you safe travels!

10/10 Excellent

tianchen

Stayed 1 night in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 24 Apr 2024
Hi Traveler,Thank you for your rating; We hope to see you again. Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get around and the staff was amazing! The hotel was absolutely perfect. Big rooms.
Stayed 4 nights in Feb 2024
Response from Nora on 27 Mar 2024
· Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024
Response from Octaviano Gonzalez Director of Rooms on 15 Apr 2024
Hi Traveler, Thank you for your rating; I hope to see you again soon!Best, Octaviano GonzalezDirector of Rooms

10/10 Excellent

Jerri

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property made my children’s first experience to Chicago great. Thanks
Stayed 2 nights in Mar 2024
Response from Nora on 25 Mar 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful! Especially Thomas! Our kids loved the spacious indoor pool, and the breakfast was delicious. All of the staff was extremely helpful and it was a fun place to stay. They’re great dining options very close to the hotel.
Response from Nora on 27 Mar 2024
· Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 2 nights in Mar 2024
Response from Nora on 25 Mar 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff
Stayed 2 nights in Mar 2024
Response from Nora on 25 Mar 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

2/10 Terrible

Jody

Travelled with family and small children
Room was not ready on time. They offer you an early check-in for an extra amount, but don’t be fooled by that because your room is not ready on time on top of that. They lock the stairs and expect you to get off and go around to another set of stairs to go to the final floor one of the elevators was broke and the wait was unreal
Stayed 2 nights in Mar 2024
Response from Nora on 22 Mar 2024
Thank you for sharing your candid feedback. Guest feedback is our foremost important tool to improve as a property and as a brand. Although we're a bit disappointed to not have impressed you, we will continue in our mission to be Chicago's preferred hotel for tourists and business travelers alike. You have our appreciation for giving us an opportunity to serve you. We wish you well in your future travels.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Good price for overnight but no parking. Was $58 to park your self overnight or $65 for valet. Very clean and updated - good location to walk to what we wanted to do. BUT fire station one block away so sleep was poor since alarms were blazing 5 times last night.
Stayed 1 night in Mar 2024
Response from Nora on 21 Mar 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.

8/10 Good

Ko

Stayed 2 nights in Mar 2024
Response from Nora on 5 Apr 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again

8/10 Good

KIT MAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Nora on 15 Mar 2024
Thank you for allowing us the pleasure of serving you. We really appreciate you taking time to share such positive feedback about your hotel experience. We are excited to know that the hotel location was a big plus for you. Should your future travel plans bring you back to Chicago, we would love the opportunity to serve you again.