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"The one star rating for communication is for the reservation foul up which was not the fault of the Ala Moana staff, they were amazing! Unfortunately, not booking through the hotel directly caused so much unneeded stress. I paid a lot of money before arriving and once at the hotel they had no reservation for me so I had to pay for another room through the hotel directly. I was fortunate the hotel wasn't fully booked. As I said earlier, the hotel staff were really great and the hotel itself was fantastic. Make sure to visit the restaurant on the top floor (beautiful views) and off the lobby, both staff were super nice :) Will definitely return but will never use a third party service again. To orbitz' credit, they did work with me over the phone but the stress of waiting for a refund was not needed as I was already in town for a funeral and did not need more things to deal with. Hotel and it's staff - 5 out of 5!"