Search Luxury Hotels in Cozumel

"Rooms and property are clean. Property needs updating. Rooms very plain and dressers drawers were broken. Some of the staff were friendly, especially the pool staff. We were a group of 10 and one room has to request a dresser. Wash cloths are not provided and had to be requested. Requested from the front desk but had to track down our room attendant to get them. Food was not hot and nothing to brag about."

"Check-in was an absolute nightmare. I spent more time at the front desk in the first 24 hours that I did on vacation. It was sad, we had so many issues it’s undescribable. There were so many other people that have issues as well that we shared experiences. "

"breakfast was good. Standard egg choices. They could have added pastries. Fresh fruit was delicious. Elevator needs replacing, its in bad shape. Room was very bare. No chair, no hooks to hang up clothes, no closet, old furniture. Bathroom had a weird smell. Staff was very good. "

"Pristine ocean view from our 4th floor room. Overall, staff was excellent. A great place for recharge & relax 😎 👍"

"Room was wonderful "

"Room smelt like sewage for most of our trip… wish it had a walk in beach area. But overall love this hotel!"

"This seemed like an older property, but was clean, had friendly staff, and had one of the best beaches in the area. The snorkeling is amazing right on the property; better than some excursions honestly. The downfall (for us) was the food. It definitely was ok, but the options were not great. We went downtown a couple days and treated ourselves to better than what was available on the resort. Bottom line is this property has a fantastic beach with awesome snorkling, but not great buffett options. For us, we will definitely stay here again because the beach and snorkeling are so worth it. Food can be gotten elsewhere if you dont care for the buffet. "

"Beach bar acces only comes with upgraded room. "

"The room was clean, bed comfortable. Nice view, though more obstructed than I expected. The staff were very annoyed- I didn’t feel particularly welcomed. Even at checkout, there was no conversation about how our stay was. When I asked for things like an extra blanket I was met with annoyance. The bartender was nice, when she was around, which wasn’t much. No washcloths provided, which I found odd. It is very very loud at night which is to be expected downtown, and to be fair the door kept the noise pretty low all things considered. I wouldn’t go back mostly bc I felt awkward the entire trip and I even speak Spanish so it’s not like I expected anything crazy in terms of communication. I still wonder if it was cultural expectations based on an American hotel. They weren’t hostile- but they were not accommodating. If you want to be downtown with easy access to everything- and a clean hotel with a decent breakfast, this is a fine choice. "