Premier Inn, Cranleigh, Anh

"The central forced-air heating had been turned off throughout the hotel after a recent heat wave. When we checked in it was 13°C outside and the room heat would not turn on. The Duty manager was unable to turn it on after five phone call attempts, requiring 20 mins wait each, allthis lasted until past 2AM, and waked-up by this manager calling to see if it was working yet. It was not, it was blowing colder air in to our room. He tried to move us to another room and same issue there, after 30mins...

"The parking and elevator system must be improved. Nothing connects and you must go through urine soaked “tunnels” to get to your car. A very clean hotel and nice once inside. But I would not ever recommend somebody stay here if they are driving in. All elevators on the garage were broken (4-5) and the ones in the hotel did not connect and also some don’t take you to street and some do. We spent most of our “leisure time” trying to figure out where to park, how to carry luggage, and trying to...

"オートチェックインシステムだがうまくできなかった。朝食は質素です。ビジネストリップで泊まる分には最低限のものが揃っているので可という感じです。"

"Great meal deal"

"The morning manager was so patient and helpful as we sorted out our travel plans. Love her!! The hotel was quiet so we slept well. The food was fair. The restaurant staff very pleasant."

"Really heavy air freshener smell in rooms and hallways (instant headache!), only 1 of each towel so we had to share after a shower, weird entry/drive way with awful speed bumps. Comfy bed, reasonably quiet until 4am when people start getting up and leaving...."

"Room not that clean. Bathroom fan didn't work. Some mold on bathroom. Smoke alarm went off early in AM. False alarm. Overall property in disrepair. Staff disinterested. First time staying at a Premier Inn and probably my last. "