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"Hotels is a disaster. First nicho the experience denim the dining room was frustrating with bad attitude from team and almost throwing the starter and the second course over the ta me rello g that the restaurant. Redes to close. Second night, came at 22:00 to the room and was dirty. Called reception and they said they can’t clean the room and I need to sleep as it is until tomorrow. Asked for a change of room and then unprofessional recepción clerk said it’s not possible. As last recourse I asked for my money back eland they denied to do it. It’s a chain of hotels that should not behave this way. It’s evident that the quality of people working I. The hotel is not prepared and not competent as needed. I’m looking for another voter and ask Expedia to reimburse my money. Thanks for your reply."

"Clean room "

"Clean Room, Nice ambient, good breakfast, convinient for conmuting at SCL"

"Not good… "

"Three guests arrived between 8:00 and 9:00 am from overnight flights. The hotel front desk refused to prioritize cleaning rooms for us. There were people checking-out right in front of us, yet they made three older adults, all over 60, and one over 75, wait FIVE hours in the lobby for our rooms. They tried to tell us to pay an extra night if we wanted to sleep. They were cruel and unprofessional. It was an utterly disgusting experience."

"Paulina . She is very professor staff helped me a lot . I will come back as soon as . Thanks "

"Staff shines at this property. Ignacio, Patricio, Nicolas, William, Esteban, and Christina were all above average in their attention to guests. Strong air conditioning in the room, helpful housekeeping, and strong security make this a top choice for Santiago."

"Ok"

"Great hotel in Providencia, very close to a metro station. Breakfast was good and the rooms were very quiet - would definitely stay again!"