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"The spa was dirty with bugs crawling around the pool edge. This made me question the entire cleanliness of the hotel."

"Clean room. Helpful staff. Nice surroundings and very close to the NEC which we were visiting for Crufts"

"we didn't use the internet or work station.the room was clean and the beds comfortable with a nice shower. We had an evening meal in the dining room and the staff were helpful and efficient. the room was far better than your budget one."

"Convenient for NEC clean rooms , helpful staff "

"Quieter area with easy access to the centre amenities, hotel very friendly staff , excellent sized room 2nd stay will return "

"We were impressed by the hotel and staff, housemaid kept room clean ( only comment my wife made was there was no hairdryer in room) food and bar value for money, would stop there again "

"The hotel staff make you feel so welcome and the rooms are very clean and tidy .this is the 4 year I have stayed there ."

"Stayed here the past few years for crufts. This year was by far the most expensive. Some of the staff were busy doing not a lot, ie putting glasses away instead of serving the large queue of people waiting. We asked if we could take food to the room as we had our dog and was told no and then the staff member behind that staff member said yes they can take food up to the room. I paid (a lot) extra for continental breakfast which wasn’t ‘proper’ breakfast, it was a small tin of Pringles on 1 day only, a mini fridge, a coffee machine & condiments. Upon arrival I had to pay more for breakfast… I also had to pay £30 per night for my dog or leave him in my car. It’s not clear that I had to pay extra for him. The room is fine, clean and the chamber staff are lovely. The room was scorching and the climate control is controlled by the hotel. We followed the instructions for if the room was too warm which was basically open the window (minimal as we were on the 6th floor) and the fan provided was useless, I can blow harder than it blew out air. We won’t be staying next year, it’ll be one of the other hotels which is a shame as we’ve enjoyed our stays previously. "

"Bathroom was poor with outdated bath and shower which was dangerous to use. The group booking for 9 people did not seem to exist. Very poor internal communication. The bedroom doors were not soft close and banged all night as people went to their rooms. We were refused entry to the dining area at 7.00 pm as we hadn't booked never having being informed of such a procedure at reception. Finally two days before we were due to arrive we were informed that our booking made on Jan 23rd nearly 2 months prior was cancelled due to overbooking!! After several phonecalls to the hotel we finally got our booking reinstated. What a stressful experience for an 82 year old alumni of the University attending our 63rd reunion (Rutherford Hall block 5 ,1963) "