Search Hotels Near Downtown Punta Cana, Punta Cana

"We stayed at the Hard Rock and this place while in Punta Cana and we can say without a doubt that the Hard Rock will never again get one red cent from us! Th Serenade was hands down better! The customer service, the room, the proximity to the beach and all the action, the food, the drinks, it was all amazing! Loved it all! Will definitely be back! "

"Good"

"This was truly an amazing experience from start to finish. This was my first solo trip out of the country. I’m a 30 year-old single female. from the time you step onto the resort, you are welcomed with good energy and a drink; there are so many good things to say I don’t know where to start. The food was delicious. The staff were so friendly always ready to accommodate. The overall energy and experience was 10/10. I’m planning my next trip right now and quite frankly I just want to go back here. I would also recommend booking one of the excursions through the hotel I went on a boat ride to Sanoa Island and it was to die for. Thanks for the great memories xoxo"

"Beautiful views, staff does not speak or understand a lot of English, food was edible but not a highlight of the trip. Great place to unwind, relax and have fun in the sun!"

"Personal atento y estancia en n óptimas condiciones"

"Room had a strange smell, when we got there. It took some time with AC blowing for smell to disappear. Wi-Fi not great at all kept going in and out. "

"My friend and I stayed for three days, and unfortunately it was a very bad experience. We received the room two hours late because it hadn’t been cleaned yet. We never had direct communication with the host and were never given an access code to enter the room. If it hadn’t been for the building’s doorman, we would have been left outside. On top of that, the internet was very poor and barely worked. The shower had almost no water pressure, and to make matters worse, the power went out one night and we had to find someone to help us reconnect it. Overall, it was a very disappointing stay. "

"Not sure were to start, dirty livingroom furniture, bird droppings on kitchen chairs, broken jacuzzi, pool is being cleaned with house broom...so not that clean. Moldy daybed outside, tiles outside by the patio door all moldy, 3rd bedroom door was kept locked so no access, we didn't need the 3rd bedroom but still makes u wonder why they kept it locked up. No plumbing in the kitchen sink...and we were never told about this! Found out when we woke up one morning with water on the kitchen floor. The sink was hooked up with a flex pipe going into a big bucket underneath the sink and the pipe had fallen out of the bucket. Fly squat was stored with the kitchen utensils, coffee maker with no coffee pot, no can opener and the cherry on top of the sunday...found a huge cockroach under the kitchen sink while trying to reinstall the pipe in the bucket. Host was sympathetic to us with the issues but we never heard back from the owner...last message was that they were going to leave it in Expedia's hands when we asked for a partial refund as in order to salvage part of our vacation we were forced to find another location that was sanitary."

"La habitación estaba impecable, me senti cómo en casa , tenia todo lo que nesecitabamos , esta 100% recomendado "