4 hồ bơi ngoài trời, dù/ô trên bãi biển/hồ bơi

Nhận xét về One&Only Royal Mirage

5 out of 5
One&Only Royal Mirage
King Salman bin Abdul Aziz Al Saud St, Jumeirah Beach, Dubai

Nhận xét

9,4

Ngoại hạng

Đánh giá 10 - Xuất sắc. 388/510 nhận xét" "
Đánh giá 8 - Tốt. 73/510 nhận xét" "
Đánh giá 6 - Được. 32/510 nhận xét" "
Đánh giá 4 - Kém. 7/510 nhận xét" "
Đánh giá 2 - Tồi. 10/510 nhận xét" "

9,6/10

Sạch sẽ

9,4/10

Nhân viên & dịch vụ

9,6/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Pranav

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service for Dubai. Particularly Aziz on the front desk of Arabian Court who organised celebration for my wife's birthday
Lưu trú 5 đêm vào Tháng 5, 2024
Ron trả lời vào 26/05/2024
Dear Mr. Pranav,Thank you so much for sharing your experience and indeed delighted to read that you were pleased with the facilities and service provided by our dedicated team members particularly Mr. Azeez. We value your feedback which is shared with all. We look forward to making your stay with us most memorable. Kind Regards,

10/10 - Xuất sắc

Jonathan Charles

Đi cùng bạn đồng hành
Thích: Tiện nghi, dịch vụ
Excellent service as always /cuisine was varied and tasty. This is a high end hotel amongst much competition, but it stills feels very personal
Lưu trú 6 đêm vào Tháng 5, 2024
Ron trả lời vào 24/05/2024
Dear Mr. Charles, Thank you so much for sharing your experience and indeed delighted to read that you were pleased with the facilities and service provided by our dedicated team members. We value your feedback which is shared with all. We look forward to making your stay with us most memorable.Kind Regards,Ron Rendon / Connectivity Centre

10/10 - Xuất sắc

Tanseela

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I love the hotel - amazing!
Lưu trú 2 đêm vào Tháng 4, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 28/04/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

6/10 - Được

Yahsir

Lưu trú 7 đêm vào Tháng 4, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 05/05/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. Your input provides essential insights into areas where we can make improvements and better cater to our guests' expectations. We would love to learn more about your experience and understand how we can enhance our services to better meet your expectations. If you have specific details or suggestions you would like to share, we welcome the opportunity to discuss them further. We look forward to the opportunity to welcome you back and exceed your expectations in the future.

10/10 - Xuất sắc

alessandro

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bellissima
Lưu trú 9 đêm vào Tháng 3, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 08/04/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Giulia

.
Lưu trú 3 đêm vào Tháng 3, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 03/04/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Justyna, Maidenhead

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing location. Brilliantly run hotel. Loved our stay. We are returning customers over 8 years. Simply the best hotel in dubai
Lưu trú 3 đêm vào Tháng 3, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 17/03/2024
Dear Guest, We extend our sincere gratitude for your heartfelt feedback and for your unwavering support over the past 8 years. It is always a privilege to welcome you back to One&Only Royal Mirage, your cherished home away from home. Your kind words truly mean the world to us, and we are delighted to know that we have consistently met your expectations throughout your many visits. The entire team takes immense pride in delivering genuine hospitality, and we are overjoyed to learn that their dedication to serving with sincerity, care, and passion has left a lasting impression on your experiences with us. It was a genuine pleasure to have you as our guest, and we look forward to welcoming you back in the not too distant future. Your continued patronage is deeply appreciated, and we remain committed to ensuring each moment with us is nothing short of extraordinary.

6/10 - Được

Steven

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
I had great response on a tailor issue - thank you. Otherwise staff and approach to service was very ‘robotic’ and adhoc. Breakfast was poor standard for such a hotel
Lưu trú 1 đêm vào Tháng 3, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 14/03/2024
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While it was a pleasure to have you with us, we do regret that you left the Resort with a poor impression. Your satisfaction is of utmost importance to us, and we take your concerns seriously. We extend our sincere apologies for any shortcomings you may have encountered during your stay. Your feedback is incredibly valuable, and we have swiftly taken steps to address these concerns with our team. Our commitment to delivering exceptional service remains unwavering, and we regret any instances where we may have fallen short in this regard. Additionally, we acknowledge that your breakfast experience did not meet your standards. Your feedback has been shared with our Director of Food & Beverage and Executive Chef for thorough review and to implement necessary corrective measures to elevate the guest experience. On a positive note, we are delighted to read that our tailor service met your expectations. Your kind compliment will be shared with our team, serving as encouragement to continue delivering exceptional service.We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.

10/10 - Xuất sắc

Erich

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 28/02/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

4/10 - Kém

FRANCOIS

Không thích: Nhân viên & dịch vụ
Arabian rooms are nice but you can not open the windows - building under constructions just near the rooms! Breakfast is great but don t be upset - they will never bring you the cafe and are too busy to clean the table 3 times asking to get lugging - at 10 pm luggage’s still not in the room - it is not a 5 stars hotel . Unfortunately They are every sorry but nothing changes
Lưu trú 2 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 03/03/2024
Dear Guest, We take this opportunity to thank you for choosing to stay with us. While we are delighted to have welcomed you, we are saddened that your experience fell short of both your expectations and the renowned levels of service we aspire to provide. We understand the importance of attention to detail, and any lapses in delivering the service you anticipated are sincerely regretted. Your perspective is invaluable to us, and we are committed to using your feedback as a compass for necessary enhancements, ensuring that future experiences meet and exceed your expectations. We understand your concern about the disturbances due to the ongoing constructions nearby the resort. Dubai is continually evolving to enhance the travel experience, and as part of this development, the skyline undergoes continuous improvement. While we embrace these enhancements, we are also committed to minimizing any impact on our guests' experience and we strongly believe that it will contribute to create a striking skyline and enhanced environment in the near future. Rest assured that our team is actively working to address these concerns and explore potential solutions to minimize any inconveniences for our guests. We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.

10/10 - Xuất sắc

Philipp, Paris

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Magnifique personnel au petit soin séjour féerique
Lưu trú 3 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 27/02/2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.

8/10 - Tốt

Andor

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 25/02/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

sabrina

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 25/02/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

LISETTE

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had a great time
Lưu trú 2 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 20/02/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Charlotte Rachel, Wellington

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 18/02/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

usagi

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
部屋もお庭も清潔で居心地が良いです。朝食も美味しかったです。
Lưu trú 1 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 11/02/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

RICARDO

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Perfeito
Não teve um defeito sequer desde ao check in ao check out! Vale todo o investimento . Gastronomia maravilhosa , piscinas impecáveis , serviço também impecável . Uma praia bem gostosinha e muitas opções de lazer e relaxamento
Lưu trú 2 đêm vào Tháng 2, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 06/02/2024
Dear Guest, We express our heartfelt gratitude for sharing your recent experience at One&Only Royal Mirage. Your words bring immense joy to our team, and we are delighted to discover that your entire stay, from check-in to check-out, was without a flaw. Your recognition of our exceptional cuisine, flawless pools, and top-tier service is truly gratifying. We take great pride in curating an environment where every facet of our guests' experience is meticulously crafted, and your positive remarks serve as a reaffirmation of our unwavering commitment to excellence. Your feedback is of utmost importance to us, acting as both a motivational force and a compass for continuous improvement. We genuinely appreciate your choice in making us your destination and granting us the privilege to create a memorable experience for you. Anticipating the pleasure of welcoming you again, we are committed to surpassing your expectations on all your future visits. Once again, thank you for entrusting us with your stay, and we look forward to the opportunity of creating more cherished memories for you in the future.

10/10 - Xuất sắc

Brad, Brooklyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel. Private clean beach. Nice pools. Great for photo shoots
Lưu trú 1 đêm vào Tháng 1, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 04/02/2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read your positive comments and are pleased that you found our resort to be exceptional, with a private clean beach, nice pools, and a wonderful ambiance. Your appreciation motivates us to maintain the highest standards, and we look forward to the pleasure of welcoming you back for another memorable stay in the future.

10/10 - Xuất sắc

Knut

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Flott sted, flott Strand. Litt kjedelige barer og spisesteder, men the drift kompenserte for alt
Lưu trú 7 đêm vào Tháng 1, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 28/01/2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to learn that you enjoyed our expansive private beach and pleased with the overall operations during your stay. Your feedback regarding the bars and restaurants is appreciated, and we take note of your comments as we aim to continually improve our services. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Ian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our second visit to this hotel albeit a number of years apart. The experience was sublime, the staff were so attentive and friendly. The hotel was immaculate and serene. Will be returning again on a more regular basis
Lưu trú 6 đêm vào Tháng 1, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 28/01/2024
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that your stay was truly memorable, and the attentive and friendly team played a significant role in your overall satisfaction. Your appreciation for the immaculate and serene ambiance is truly valued. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Sabah

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Heaven on earth.
Lưu trú 4 đêm vào Tháng 1, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 21/01/2024
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

8/10 - Tốt

Martin

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nachts der baulärm war nicht so schön!
Lưu trú 3 đêm vào Tháng 1, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 21/01/2024
Dear Guest, Thank you for taking the time to share your feedback on your recent stay at One&Only Royal Mirage. Your feedback is greatly appreciated, and we regret any inconvenience caused by the noise from building work. For the past many years, Dubai has been one of the fastest growing cities in the world and has seen the development of remarkable facilities. The various impressive projects ongoing on Jumeirah Palm Island and the new Dubai Harbour, which unfortunately do remain out of our direct control, is testament to the vision of Dubai’s leadership. We remain confident, that once fully completed this will add to the spectacular skyline that the guests can appreciate whilst enjoying the beach. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Georg

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Der einzige Nachteil sind extrem viele Ukrainer und Russen mit ihrem schlechten Benehmen. Wenn es so weiter geht, werden wir dieses Hotel meiden!
Lưu trú 6 đêm vào Tháng 1, 2024
Management Team One&Only Royal Mirage, Dubai trả lời vào 16/01/2024
Dear Guest, I hope you are fine and reached home safely. Once again on behalf of all the team, a great pleasure welcoming you back to your home in Dubai, One&Only Royal Mirage. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. The resort is indeed privileged to welcome several diverse discerning guests that are truly respectful towards other guests and our colleagues. I regret that you observed such was not followed on an occasion. Please rest assured that we take such comments seriously, and we are addressing this matter with the utmost attention to ensure a welcoming and comfortable environment for all our guests. We genuinely appreciate your continued patronage and looking forward to welcoming you back soon.

10/10 - Xuất sắc

Michel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Prafait
Lưu trú 1 đêm vào Tháng 12, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 31/12/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Jørn Frøsig

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great atmospehere and wonderfull food
Lưu trú 2 đêm vào Tháng 12, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 31/12/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Anil

Lưu trú 7 đêm vào Tháng 12, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 25/12/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Marina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
ホテル内はアラビアンでどこを見ても可愛くてお洒落な空間でした。どのスタッフの方も会うたびに挨拶してくださり、つたない英語でも聞き取ってくださりとても親切でした。また事前にハネムーンで滞在することを伝えていたところ、花束とお部屋のグレードアップをしてくださっており最高のハネムーンになりました。想像以上に素晴らしいホテルでした。またドバイに行った際は泊まりたいです。
Management Team One&Only Royal Mirage, Dubai trả lời vào 19/12/2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort, making your stay a memorable one. Your kind words about our team members warm our hearts. Providing exceptional service is our commitment, and we are pleased to learn that each team member you encountered contributed to the enjoyment of your time with us. It was truly an honor to be a part of your special honeymoon experience. The mention of the bouquet of flowers and room upgrade bringing you great joy is incredibly rewarding for us. We are delighted that we could contribute to creating the best honeymoon memories for you. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Georg

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ein uns seit fast 10 Jahren bekanntes Hotel.Wir können fast nichts negatives über diese Unterkunft sagen.Das einzige Problem sind seit c'a 3 Jahren Russen und Ukrainer mit ihrem Kolchosverhalten.
Lưu trú 5 đêm vào Tháng 12, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 18/12/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments.

10/10 - Xuất sắc

Anne

Lưu trú 2 đêm vào Tháng 11, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 18/12/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

8/10 - Tốt

Makiko

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 11, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 20/11/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Glen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 7 đêm vào Tháng 10, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 06/11/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

4/10 - Kém

Khách đã xác thực

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very disappointed. Terrible service. Poor menu.
We heard of the reputation of the One&Only for few years and decided to spend a week at the resort in Dubai. Very disappointing in many ways for a 5 star hotel that should be classified more as a 4 star at most. Old furniture, terrible service, very poor breakfast menu. Unnecessarily expensive for what it is.
Lưu trú 6 đêm vào Tháng 9, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 19/10/2023
Dear Guest, We take this opportunity to thank you for choosing to stay with us. Indeed, we are saddened to hear that the stay fell below your expectations and the levels of service we are known for. Your feedback is incredibly important to us, and we thank you for highlighting the areas where we may have fallen short of your expectations. We certainly regret any inconvenience or discomfort you may have experienced during your stay. We have attempted to reach you by phone to discuss your feedback in detail, but unfortunately, we were not successful in our attempts. Your insights are valuable, and we want to ensure we address your concerns appropriately. To better understand your experience and discuss potential improvements, we would like to arrange a call at your convenience. Could you please provide us with the most convenient time and your preferred contact number? We are committed to ensuring your concerns are heard and addressed promptly. We do hope this recent experience will not deter you from returning again in future. We look forward to the opportunity of welcoming you back and indeed restore your faith in the quality of our services.

10/10 - Xuất sắc

JOSE

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Ótima opção
Estrutura lindíssima - uma das melhores q vi em Dubai. Praia e piscinas excelentes. Fantásticos restaurantes. Hotel um pouco antigo. Quartos mereceriam uma modernização. Café da manhã bom, não excelente.
Lưu trú 2 đêm vào Tháng 9, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 02/10/2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. Your satisfaction is our utmost priority, and we are delighted to read that you enjoyed the facilities and services of our resort, including the beach, pools, and the fantastic dining options in our restaurants. Your feedback is immensely valuable, providing us with insights into areas where we can further enhance our guest experience. We are committed to continuous improvement to ensure your future visits are even more enjoyable. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Michael Sanchez

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spent six wonderful nights at the hotel. Highly recommended.
Lưu trú 6 đêm vào Tháng 8, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 03/09/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We are pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Lyberis, ATHENS

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel, Great hospitality. We loved the experience.
Lưu trú 3 đêm vào Tháng 8, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 03/09/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We are pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Amy

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is beautiful and service was excellent. I wish we could have stayed longer. I would recommend this property.
Lưu trú 3 đêm vào Tháng 8, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 09/08/2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Farha

Lưu trú 3 đêm vào Tháng 7, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 13/08/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We certainly look forward to welcoming you back in the not too distant future

10/10 - Xuất sắc

Fung

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 7, 2023
Hotel Management trả lời vào 17/07/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to know that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Marek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Highly recommend
Very helpful staff, amazing services, excellent food.
Lưu trú 1 đêm vào Tháng 6, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 17/06/2023
Dear Guest, Thank you so much for sharing your recent experience at One&Only Royal Mirage. We are delighted to read that you enjoyed the facilities and services of our resort. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. We sincerely value your recognition towards the service of our dedicated staff. They are very much committed to serve with sincerity, care and passion in order to ensure each guest a memorable stay and experience. Our team members will be very pleased to learn that their genuine hospitality was recognized by you. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Georg

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Eine ausgezeichnete Urlaubsadresse, die von uns seit Jahren besucht wird.Leider seit dem vorigen Jahr beobachten wir eine nationale und soziale Verschlechterung unter den Gästen.Schade. Sonst perfekt.
Lưu trú 6 đêm vào Tháng 5, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 27/05/2023
Dear Guest,I hope you are fine and reached home safely. Once again on behalf of all the team, a great pleasure welcoming you back to your home in Dubai, One&Only Royal Mirage. I am pleased that overall, we were able to create a truly memorable experience for you at the resort. The team consistently strive to deliver the best of care, with a warm, genuine and friendly approach and will definitely be very appreciative of your kind comments.

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 23/05/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

sabrina

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Tutto perfetto
Lưu trú 4 đêm vào Tháng 5, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 23/05/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Tom

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 23/05/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Thomas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 5, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 14/05/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 4, 2023
Management Team One&Only Royal Mirage, Dubai trả lời vào 16/04/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Mehmet

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 2 đêm vào Tháng 3, 2023
One&Only Royal Mirage, Dubai trả lời vào 18/03/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Matthew

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 5 đêm vào Tháng 3, 2023
Best regards, Management Team One&Only Royal Mirag trả lời vào 15/03/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

julian

Lưu trú 4 đêm vào Tháng 3, 2023
Best regards, Management Team One&Only Royal Mirag trả lời vào 15/03/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Chirag

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 3, 2023
One&Only Royal Mirage, Dubai trả lời vào 15/03/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.

10/10 - Xuất sắc

Anna

Lưu trú 3 đêm vào Tháng 1, 2023
One&Only Royal Mirage, Dubai trả lời vào 15/03/2023
Dear Guest, Thank you so much for taking the time to share your recent experience at One&Only Royal Mirage. We are indeed delighted to read that you enjoyed the facilities and services of the resort. We certainly look forward to welcoming you back in the not too distant future.