Search Hotels Near Goonhilly Earth Station, Helston

"We had a very disappointing stay at this hotel and have yet to hear back from a Manager regarding the numerous complaints we had with the service experienced. To begin with, I will note the positives: Clean room Friendly staff Beautiful views Now the negatives: Upon checking into our room at 7pm (following a telephone conversation had earlier in the morning regarding our children and dog joining us) we discovered that the extra beds were not in our room ready for our children to sleep on. The next morning I reported to reception about being awoken early due to water pipes rumbling to which I was told nobody had mentioned about before. No offer to move. Having ordered Lunch, our one childs meal was left off the order and he was left waiting. For evening Dinner, we were informed the hotel were short staffed and so could not offer the pizzas advertised on their website. This made things difficult for us having had lunch there earlier and our children having to choose from the same menu. Drinks arrived late, so we turned them away when they eventually arrived thinking that we would go elsewhere for dinner. This was on a Sunday, on my Birthday, and we had little choice but to stay as locally not much was open/and only serving roast dinners. We ordered dinner, to find that our puddings were now missed off and so we had to chase. Throughout the staff were friendly, but not very professional or offering a good service. My 2 separate complaints fell on deaf ears it would seem."

"The hotel was great"

"Friendly staff, unbeatable location.. dropped in off the coast path from Mullion.. room had everything needed and window open for the sound of the sea. Great breakfast and excellent nights sleep. Thanks "

"Loved our stay. Food was amazing but the service in the evening in the bistro was very very very slow. 30 minutes to get our first cocktail and 1 hour for our first course. Was not crowded 😳"

"The room was clean and the staff were very helpful. We stayed in the disabled access room which was very good. The only thing we would say is the the toilet is very low for a disabled person, even with the grab bars. "

"Friendly owner wonderful breakfast andbgreat room."

"We arrived late due to traffic and they kindly went out of their way to accommodate us !! Great food and service !!"

"Ugh, what a disaster! So, I booked this place for two nights, right? Get there, and the main door to the key lockbox is jammed shut. Called the host like fifteen times, and nada—no answer. Had to scramble to find another place 'cause my girlfriend's pregnant, and we couldn't just hang around. To top it off, they wouldn't give me a refund! Had to fight it through my bank. Seriously, avoid this place like the plague. No one answers, and it feels like a total scam. "