Resorts in Hamakua

"They were very accommodating despite the big storm"

"I wish I had read the reviews before I stayed at Ocean Tower - the carpet was disgusting, stained couch, yellowed sheets and the air conditioning barely worked. The room was unbearably hot for sleeping. The kind staff was the only saving grace. I didn't mind all the walking but if you don't like to walk it would be a problem since the tram does not come often. "

"Clean room (a bit on the noisy side as we could hear people talking in other rooms) and wonderful staff."

"Staff were really “matter of fact” and unapologetic for extra fees on parking and lack of service abilities due to non working ice machine Given the weather and timeframe Only renting for overnight We didn’t have a lot of needs but a good cold drink and not having to park across the street in the rain were 2 of them"

"Room was exactly as shown in photos. Room was clean, kitchen had everything you would need. In suite laundry was awesome to have. Air conditioning worked well. Staff was excellent. Checked in after hours and the security guard was awesome to deal with."

"Loved it all!"

"Stove not working was advised but no refund for a major inconvenience. Coffee pot all rusted "

"Great property…will return"

"4 out of 5 stars
Great family suite and pools, a few service misses kept it from being perfect We stayed at Hilton Grand Vacations at Kings’ Land in Waikoloa, Kona from March 12–18 and overall had a very good experience. The resort is beautiful, the suite was huge and spotless every day, and the pools were the highlight—clean, warm, and fun for the kids even when it rained. My children still talk about how much they loved the water slides and lazy river, and that alone made the trip worthwhile. A couple of things did stand out though. We arrived very late on check-in night and asked the front desk if we could buy a couple of bottles of water (everything nearby was closed). The agent said no and didn’t offer any alternatives, yet the guest checking in right next to us was handed three complimentary bottles—odd and a bit frustrating after a long travel day. Our room was always cleaned beautifully, but one evening we returned to find our daughter’s favorite stuffed toy and a few other personal items (left neatly on the nightstand) completely gone. We filed a missing items report right away and are still hoping it turns up. Another day we came back exhausted, ready to cook with groceries we’d bought, only to discover the kitchen sink was completely backed up. Maintenance responded quickly, but it took several hours (and a roto-rooter crew) to fix. We couldn’t use the kitchen at all that night. A simple comp to the on-site restaurant would have been a nice gesture, but the concier"