Khách sạn Helions Bumpstead

"All good - apart from very poor air con, so the room was overheated. Unfortunately no opening windows, so this was pretty unpleasant."

"Great stay at Novotel Stanstead. Close to the airport with a very efficient bus service to and from Stanstead. Rooms were comfortable and clean. Recommend this hotel to anyone that has an early morning flight from Stanstead"

"The rooms are clean but lack basics. No water in the rooms. You cannot get food after 10pm. The jacuzzi is designed to kill you. There is so much chlorine it feels like a gas chamber. Its awful. Its supposed to be relaxing but you leave crying. The sauna and steam rooms are great. The swimming is good and perfect temperature. I asked one of the staff to reduce the amount of chlorine but she just said its not my job. She looked like the cleaner. The lady at the spa Danielle was just great. She...

"Great value, clean, quiet, friendly, good food with reasonable portions - definitely will stay again before a early flight."

"The place was awful filthy and middle no where"

"Perfect for the airport"

"It was exactly as described. Don’t expect too much but the staff was nice, room was clean and there was late night food and a McDonald’s close by. We used the airport shuttle, it is not free."

"Full cooked breakfast was available, parking was available with plenty of space. The room could have been cleaned better, especially around the window but the rest of the room and the bathroom were fine. Staff were friendly and helpful. I understand the property had new owners so they were probably still getting to know the property."

"Good evening, firstly I’d like to say that the start of our stay was very welcoming and professional. However just a few things that I’d like to touch on, our bed was dirty, the duvet had a urine stain on it, the hot tub was filthy and had a hose pipe that my partner nearly tripped up on and had to move to a secure place out of harms way. Lastly id like to comment for more awareness than anything, whilst trying to sleep there were a few people that were trying to get into our bedroom, which...

"Arrived to find the place locked up and had to make a phone call for someone to come to the pub to give us our room key. Apparently there was a problem of having no electricity due to the heat. No evening meal available and no bar; breakfast was average, with some folk having to wait a long time for service. The place was clean and room was comfortable."

"Excellent room for my stay. Every detail thought of and provided to a high standard."

"There was no AC. being a listed building makes it hard to install AC. the room was so hot it was almost unbearable. One sash window could only open about 20cm at the bottom, as secondary double glazing had been installed it was not possible to open the top part. The other window only opened at the bottom but would not stay open so staff put a cushion there to keep it open. They gave us another fan which helped. Because of the heat in the room we could not close the curtains at night as that...

"Emailed property twice leading up to my stay for a possible early check in, no response, Was one of the hottest days and air con didn’t work , Cleaning not great Breakfast not great either for gluten free"

"Third time staying here. Place is a gem. Staff are friendly and welcoming. Rooms are clean. Grounds are superb and surrounding area is beautiful."

"Very clean room with usual amenities. All staff very friendly and welcoming. Food very good with good menu selection. Parking on site was perfect. Only issue no USB ports"

"Location was good, right off the highway. Lots of free parking. Staff were very friendly and helpful. Restaurant was very good. We didnt have the breakfast. Shower was nice had a bathtub. Beds were ok pillows were hard and not very comfortable. Would stay again."

"Nice location, good parking , really nice gym and pool area - restaurant food was well prepared but portions small. Good value for money."