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Nhận xét về Athena Premier Resort Ninh Bình

4.5 out of 5
Athena Premier Resort Ninh Bình
Hoa Lư, Hoa Lư, Ninh Bình

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 2/4 nhận xét" "
Đánh giá 8 - Tốt. 0/4 nhận xét" "
Đánh giá 6 - Được. 1/4 nhận xét" "
Đánh giá 4 - Kém. 1/4 nhận xét" "
Đánh giá 2 - Tồi. 0/4 nhận xét" "

7,6/10

Sạch sẽ

7,0/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

7,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,0/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

BichPhuong

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
This property has a lot of potential but completely falls short of even being a 3 star. There is a complete lack of detail in everything. The rooms meet the minimum standard of clean, meaning the sheets and towels are changed and trash is taken out, however they are very dusty, with dusty cobwebs everywhere. The mirrors and doors are covered in fingerprints and dirty smudges. The high touch areas, like handles, hair dryer and tv remote were greasy. Also, the towels were clean, but were very worn out and many had stains.
Lưu trú 2 đêm vào Tháng 5, 2024

4/10 - Kém

Colin

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
Poor overall!
We loved Vietnam, but this hotel doesnt do it justice. Was excited to splurge on accommodation in a 3 bed villa but was overall very poor. When checking in we were first told of a list that we had to check when wntering the room. If missing when we check out we have to pay to replace. Just started it off poorly. The room was ok and overall beytiful surroundings. Bathroom stunk off sewage and gradually got worse. Customer service was well below we had experienced in our time in Vietnam. On checking out we had to pay to 'replace' a dirty towel that could of easily been washed. Was only arounf 1.50 so just wanted checkout and leave. The towel was used to clean the kids legs after getting dirt on them from cycling. We highlighted how poor this was and didnt get a response. It wasnt hugely busy when there but the atmopshere was lacking in what could be an amazing hotel. Plenty of better options else where also close by, cheaper, better customer service and better represents a great country to holiday.
Lưu trú 1 đêm vào Tháng 4, 2024
Athena Premier Resort Ninh Binh trả lời vào 02/05/2024
Dear M.Colin ,We appreciate you taking the time to share this review, as it will help us improve our customer service standards.We are so happy that you had a memorable stay at our resort. Your review is encouraging our staff members so much.Otherwise, We are truly sorry to hear you had an experience with our services. We take feedback very seriously and want to improve it. Once again, We do apologize for this inconvenience. We look forward to welcoming you back to our resort when you travel to Ninh Binh next time.Warm regards, Athena Premier Resort Ninh Binh.

10/10 - Xuất sắc

Bronwyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location is hidden and tucked away, very quiet and peaceful. Staff was friendly and helpful. Highly recommended!
Lưu trú 2 đêm vào Tháng 3, 2024
Athena Premier Resort Ninh Binh trả lời vào 29/03/2024
Dear M.Bronwyn Atzenhofer-hinson ,Warmest greetings from Athena Premier Resort Ninh Binh,Thank you very much for your kind review. We are so happy that you had a memorable stay at our resort. Your review is encouraging our staff members so much. We look forward to welcoming you back to our resort when you travel to Ninh Binh next time.Wish you all the best.Thank you & Best regards,Athena Premier Resort Ninh Binh.

10/10 - Xuất sắc

Son

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like my 2 nights stay. Good resort
Lưu trú 2 đêm vào Tháng 2, 2024
Athena Premier Resort Ninh Binh trả lời vào 22/02/2024
Dear valued guest, ,Warmest greetings from Athena Premier Resort Ninh Binh,Thank you very much for your kind review. We are so happy that you had a memorable stay at our resort. Your review is encouraging our staff members so much. We look forward to welcoming you back to our resort when you travel to Ninh Binh next time.Wish you all the best.Thank you & Best regards,Athena Premier Resort Ninh Binh.