Lò sưởi

Nhận xét về 'Alohilani Resort Waikiki Beach

5 out of 5
'Alohilani Resort Waikiki Beach
2490 Kalakaua Avenue, Honolulu, HI

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 1060/2113 nhận xét" "
Đánh giá 8 - Tốt. 479/2113 nhận xét" "
Đánh giá 6 - Được. 287/2113 nhận xét" "
Đánh giá 4 - Kém. 166/2113 nhận xét" "
Đánh giá 2 - Tồi. 121/2113 nhận xét" "

8,6/10

Sạch sẽ

8,4/10

Nhân viên & dịch vụ

8,2/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Marianne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel. Friendly service.
Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Georgica

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 7 đêm vào Tháng 5, 2024

8/10 - Tốt

po ching

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 6 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Angela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place
Lưu trú 7 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Sheavon Quiogue

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and very clean. Enjoyed our stay here.
Lưu trú 3 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Carolyn, Corona

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This place was fabulous.5 star..My room had a balcony with a mountain and ocean view on the 30th floor super dope. The food was amazing The pool area deck was a fabulous environment. Money well spent.
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Aloha Carolyn, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our stunning scenery, sumptuous food options, and exquisite amenities. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 - Tốt

Teresa

Đi theo nhóm
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was nice but the first room I had was not clean but they did move me so that was good they had a good response. The pool, area and staff were very nice. Overall good experience just the first night not goo.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 23/05/2024
Aloha Teresa,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our exquisite amenities and excellent staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

8/10 - Tốt

Jean-Francois

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Perfect location. Many restaurants all around. Great beach, great stores All around great hotel
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Aloha Jean-Francois, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Ryann

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Michah in the Longboard Lounge is the most attentive and considerate host. Absolutely loved him!
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Aloha Ryann, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Arnav

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really liked my stay at the resort. Very close to the beach and area is quite happening.
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Aloha Arnav, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Annie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Partial Ocean view was actually a pretty great view!
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 20/05/2024
Aloha Annie, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. We're glad you liked our stunning scenery. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 - Tốt

Van

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Aloha Van, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 - Được

Andrea

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
This was my first stay at this resort, as I usually stay at the Marriott but wanted to try a different hotel. The lobby area and small restaurant were very nice. The reception staff and service was very friendly. The pool area was too small, not enough chairs and with the placement of the other hotels the sun does not shine on the pool for a long period of time. The area by the outside bar was big, but the chair cushions were a bit old and dirty. They also have a private area for VIP guests, and for an entire 10 days, I did not see one person in that area. It would be nice if they opened it so as people who want to sit outside but maybe not by the hustle of the pool could enjoy some quiet time. The pool menu was limited and not very good. Pricing is expensive but that is par for the course in Hawaii. The actual rooms were very small and smelled of old "hotel", and the air conditioning was extremely loud. The bathroom was also extremely small. Room service was very good as the beds and towels were always made and replaced in a timely manner. Getting chairs and towels for the beach, you had to walk down the street to another "shop" for those, they were not provided within the hotel which was very inconvenient. Overall, I would give it 3 out of 5 stars as we really only slept there but I probably wouldn't stay again.
Lưu trú 8 đêm vào Tháng 5, 2024
Guest Services trả lời vào 19/05/2024
Aloha Andrea, Mahalo for choosing to stay with us and sharing your experience. We are glad you liked our elegant lobby and welcoming staff. However, we sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Narine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 19/05/2024
Aloha Narine, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We appreciate your positive feedback regarding your recent stay at our hotel. It brings us great joy to hear that every aspect of your experience was enjoyable. Our team is dedicated to providing outstanding service and ensuring that our guests' satisfaction remains our top priority. Hosting you is a pleasure. We would be delighted to welcome you back for another exceptional stay in the future.Mahalo nui loa,Guest Services

8/10 - Tốt

Cheri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Check in was easy and the front desk staff was very friendly and helpful. Room was nice spacious and clean bed was very soft and comfy. The shower could have had better water pressure. Over all it was a very nice place to stay and would stay there again on our next trip Oahu
Lưu trú 10 đêm vào Tháng 5, 2024
Guest Services trả lời vào 19/05/2024
Aloha Cheri, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our comfortable room. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Shingo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
昼も夜もプールが良かった。
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 19/05/2024
Aloha Shingo, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit and that you enjoyed our alluring pool. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Valerii

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A wonderful place to relax. Everything was at the highest level.
Lưu trú 6 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Aloha Valerii, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We're thrilled to hear that you've enjoyed every aspect of your stay at our hotel. Your satisfaction is our top priority, and we're committed to providing you with exceptional experiences. If there's anything else you need or if you have any specific preferences, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Mahalo nui loa,Guest Services

6/10 - Được

toshi

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
リッチはいい
Lưu trú 8 đêm vào Tháng 5, 2024
Guest Services trả lời vào 16/05/2024
Aloha Toshi,Mahalo for this feedback regarding your recent stay with us. We extend our sincere apologies for not meeting your expectations. If it is convenient for you, we would greatly appreciate the opportunity to discuss your recent stay, to gain insights into how we could have enhanced your experience. Please do not hesitate to reach out to us directly. We are looking forward to the opportunity to discuss with you about your stay.Mahalo nui loa,Guest Services

6/10 - Được

Melanie

Thích: Sạch sẽ
Bathrooms were super tiny, beautiful hotel but lacks some amenities.
Lưu trú 7 đêm vào Tháng 5, 2024
Guest Services trả lời vào 14/05/2024
Aloha Melanie,Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll incorporate them for necessary improvement in the future. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Ivan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 15/05/2024
Aloha Ivan, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Dennis

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The front entrance and the coffee shop inside on the first floor.
Lưu trú 7 đêm vào Tháng 5, 2024
Guest Services trả lời vào 13/05/2024
Aloha Dennis, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and enjoyed our exquisite hotel. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Akiko

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
カピオラニ公園まで徒歩で行ける、プールあり、ビーチの目の前で子連れには最適でした。
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 13/05/2024
Aloha Akiko, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We're also thrilled you found our hotel family-friendly and enjoyed our perfect location. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Jesha

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
everything was good. Only thing I didn’t like was no room service and the bathrooms are kind is small. Other then that everything was great.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 13/05/2024
Aloha Jesha, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Ivy, Irvine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel was nice, great location and clean. Room was nicely appointed but the Bathroom was too small.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 13/05/2024
Aloha Ivy, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed our perfect location. We're also glad you enjoyed our cleanliness, prime location, comfortable room, and cleanliness. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

8/10 - Tốt

Inderpal

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Same message sent to Carolyn at Alohilani Resord: 1. I paid extra to get better food and we were told to go to the Longboard club to eat, they didn't let us go to the buffet breakfast. Paying more, I should have better choice of food, Longboard club had very limited food choices. 2. The day we were leaving, the bell boys brought our bags out from the storage room and left them in front of their desk, 4 bell boys just busy talking to each other, didn't care that we have 5 luggage pieces, they should offer us help, but no one offered any help to us. Our taxi came, we had to bring our luggage out the door to the taxi, again 3 other bell boys standing at the door busy talking to each other, no one came to help us, we felt that our stay wasn't appreciated at all, even our taxi driver was shocked and said wow, no one helped you guys with the luggage. They were helping everyone else we saw prior to us leaving but they didn't help us. I will never stay at their hotel or recommed it to anyone. I think it was very rude and unprofessional.
Lưu trú 1 đêm vào Tháng 4, 2024
Guest Services trả lời vào 10/05/2024
Aloha Inderpal,Mahalo for choosing to stay with us and for bringing this matter to our attention. We sincerely apologize for not surpassing your expectations. Our utmost focus is on delivering an outstanding guest experience, and your feedback holds immense importance to us. We will promptly inform the appropriate department and take additional measures to address this issue. If you would like to engage in a further conversation about your stay, please don't hesitate to contact us directly and ask for the Manager On Duty. Please accept our deepest apologies, and we look forward to the opportunity to welcome you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

REYNALDO

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked the two story lobby fish tank
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 10/05/2024
Aloha REYNALDO, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad that you enjoyed our exquisite amenities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Danielle

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was one of the best stays I’ve ever had with a hotel. Room was clean, staff was kind, hotel was beautiful, and the location was amazing.
Lưu trú 5 đêm vào Tháng 5, 2024
Guest Services trả lời vào 22/05/2024
Aloha Danielle, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location, alluring pool, and clean room. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

4/10 - Kém

Patrick

Đi theo nhóm
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Upon check our room wasn’t ready. I said by 3 PM. It was ready an hour later. We were put next to a room with a baby in it. It took Front Desk three hours to change our room. There is no room service. Our room smelled like pot! They forgot about additional housekeeping pillows that we ordered twice. No service at the pool or pool restaurant. we did have an excellent experience with the Front Desk staff. The ladies were very accommodating and friendly. It was also a wonderful location to Waikiki Beach.
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 09/05/2024
Aloha Patrick,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our prime location and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

8/10 - Tốt

Ryan

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Liked how close it was the the beach
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Services trả lời vào 09/05/2024
Aloha Ryan, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to hear of your excellent feedback and that you had a fantastic visit. We're also delighted you liked our perfect location. Hosting you is a pleasure, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Sabrina

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
thank you so much loved my birthday trip! wish i knew in advance about the $300 deposit though! but beautiful resort thank you for the pleasure! :)
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 09/05/2024
Aloha Sabrina, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that you enjoyed your birthday vacation. We greatly appreciate your feedback and have shared it with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Kim

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service.
Lưu trú 3 đêm vào Tháng 5, 2024
Guest Services trả lời vào 09/05/2024
Aloha Kim, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

6/10 - Được

Debbie Melanie

Đi cùng bạn đồng hành
Our room is in the corner next to the exit and the maintenance closet. It is also next to the stairs going to the pool. There was loud noises and banging throughout the day. You can't sleep in the morning.
Lưu trú 4 đêm vào Tháng 5, 2024
Guest Services trả lời vào 07/05/2024
Aloha Debbie, Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

8/10 - Tốt

Ian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front of hotel and reception very nice, bedrooms and hallways could be updated
Lưu trú 13 đêm vào Tháng 4, 2024
Guest Services trả lời vào 07/05/2024
Aloha Ian, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a wonderful visit and that our staff could provide top-notch service. We greatly appreciate your feedback and we've shared them with the relevant department. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

dolores

Lưu trú 10 đêm vào Tháng 4, 2024

6/10 - Được

Jennifer

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ
Lưu trú 10 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Oliver

Y
Lưu trú 1 đêm vào Tháng 5, 2024
Guest Services trả lời vào 06/05/2024
Aloha Oliver,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Jeff

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The property is modern and well thought out. The staff were very friendly and super attentive.
Lưu trú 9 đêm vào Tháng 4, 2024
Guest Services trả lời vào 06/05/2024
Aloha Jeff, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and that you enjoyed our exquisite facilities. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Paul Kiyoshi Kitagaki, Sacramento

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our only place we stay in Waikiki, the best
Lưu trú 7 đêm vào Tháng 4, 2024
Guest Services trả lời vào 06/05/2024
Aloha Paul, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are thrilled to learn of your complete satisfaction with your recent stay at our hotel. Our guest's pleasure remains our utmost concern, and we are dedicated to ensuring your encounters with us are nothing short of exceptional. We had the pleasure of hosting you, and we're looking forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Eric

Lưu trú 5 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

yixia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very good service
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Services trả lời vào 04/05/2024
Aloha Yixia,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Aurora

Lưu trú 2 đêm vào Tháng 4, 2024
Guest Services trả lời vào 24/05/2024
Aloha Aurora,Mahalo for choosing to stay with us at Alohilani. We greatly appreciate your perfect rating. We're glad you enjoyed your entire stay. We had a great time hosting you, and once again, thank you for staying with us. Mahalo,Guest Services

10/10 - Xuất sắc

Tien, east lyme

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice location. It is close to the beach, shopping, and restaurants. Staffs are friendly and helpful. They make sure that we have have a happy day and ready to help if needed.
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Services trả lời vào 03/05/2024
Aloha Tien, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service and you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 - Tốt

Valerie

Lưu trú 3 đêm vào Tháng 4, 2024
Guest Services trả lời vào 23/05/2024
Aloha Valerie,Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you enjoyed your stay with us. Should your schedule permit, we would very much appreciate hearing more about your experience. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 - Tốt

Ralph, Vancouver

Đi cùng bạn đồng hành
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
It’s a nice property in a great location, however, it is loud. We had a bad experience with the servicing of our room and called the concierge at 3:30 PM to ask when our room would be cleaned. Rather than saying sorry, they first suggested that we may have had our ‘do not disturb’ out, which was not the case but would advise housekeepingnto come and service the room asap. I called back at 4:30 PM to say that housekeeping had still not showed up, this is just not right and just cancel the housekeeping as we want to move on with our day and that we will put out the DND sign so that there is no confusion. Concierge apologised and advised that housekeeping does take place until 5 PM, but would advise housekeeping right away that we no longer need our room serviced. We received a call from the housekeeping manager saying that they had just come to clean out room, however, there was a DND sign out. When I told him that we had cancelled because it was so late and that concierge was going to let you know, he said that I need you to understand that we clean up until 7 PM. For a 5 start hotel charging what they do per night, there was no accountability whatsoever.
Lưu trú 3 đêm vào Tháng 4, 2024
Guest Services trả lời vào 04/05/2024
Aloha Ralph, Mahalo for choosing to stay with us and sharing your experience. We sincerely apologize if we did not exceed your expectations. Your feedback is important to us, and we'll share it with the appropriate department. Should you want to go over your visit in more detail, don't hesitate to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

6/10 - Được

Lisa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Property was clean and staff was nice but overall just an average place. Nothing special. Pool was area was small and not many amenities. Next time I will pay extra to be on the beach.
Lưu trú 3 đêm vào Tháng 2, 2024
Guest Services trả lời vào 03/05/2024
Aloha Lisa,Mahalo for choosing to stay with us and sharing your experience. We greatly appreciate your kind words regarding our cleanliness and welcoming staff. However, we deeply apologize for any situation in which we may not have exceeded your expectations. Your valuable feedback will be carefully incorporated into our continuous efforts to enhance our services. Should you wish to discuss your stay further, please reach out to us directly. Once again, thank you for staying with us.Mahalo nui loa,Guest Services

4/10 - Kém

Angela

Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very disappointed in condition of the property and unfriendliness of the staff. Feels like a bad representation of Honolulu.
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Ninjin, San Francisco

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Staff said upgrade my room. but no changes. she said ocean side. but it was partial ocien view
Lưu trú 6 đêm vào Tháng 4, 2024
Guest Services trả lời vào 02/05/2024
Aloha Ninjin,Mahalo for staying with us and bringing this to our attention. We are deeply sorry to hear that we did not exceed your expectations. Providing an exceptional guest experience is our top priority and we greatly value your feedback. We will have the relevant department alerted and we will be taking extra steps to address this concern. Should you wish to discuss your stay further, please feel free to get in touch with us directly. Please accept our deepest apologies and we look forward to the opportunity to host you again.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

Mayco

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Highly recommend staying here the best staff they treat you like family
Lưu trú 4 đêm vào Tháng 4, 2024
Guest Services trả lời vào 02/05/2024
Aloha Mayco, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad our staff was able to provide top-notch service. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services

8/10 - Tốt

Yuliia

Thích: Sạch sẽ
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Services trả lời vào 03/05/2024
Aloha Yuliia, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had a fantastic visit. It was a pleasure hosting you, and we look forward to welcoming you back in the future.Mahalo nui loa,Guest Services

10/10 - Xuất sắc

MAKIKO

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
2回目の利用です。コーヒやお水が自由に飲めるのは毎回ありがたいです。海にもバス停も近く、疲れてもすぐホテルに戻れるので便利です。次も利用すると思います。
Lưu trú 5 đêm vào Tháng 4, 2024
Guest Services trả lời vào 02/05/2024
Aloha MAKIKO, Mahalo for choosing 'Alohilani for your recent stay in Honolulu. We are delighted you had an exceptional stay with us. We're also glad you enjoyed our prime location. Hosting you is a pleasure. We look forward to welcoming you back when your travels bring you back to Waikiki.Mahalo nui loa,Guest Services