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"I am a repeat customer at The Mitre. The hotel has a wonderful "old-world" charm to it, but they’ve balanced it perfectly with the modern amenities you actually need. What really stood out, though, was the hospitality. I managed to leave an item in my room after checking out and Sandra was an absolute lifesaver. Even though the hotel was buzzing with the Friday morning guests, she took the time to coordinate getting the item across the city to one of my colleagues, in rush hour during a tube...

"Really friendly and convenient hotel which was really clean with a friendly, helpful staff. "

"The hotel was clean, staff helpful, parking is chargeable"

"Check in for this property was at the Crowne Plaza Hotel on the same street. I parked in their car park for 10 minutes to check in. For this I received a parking fine, which unbelievably has been upheld despite my providing the details of my reservation and their own record of my being in the car park for 10 minutes. This is a first for me, being fined by the hotel I am checking into. I was not asked to register my car at check in, no doubt because there was separate parking for the apartment...

"No Parking close by to drop off luggage. Treacherous, steep downhill path through a park to take several heavy suitcases. Incredibly poor communication from the property, who in the first instance did not respond for over a week to our request for an early check in. e repeatedly asked host for check in details,and we eventually got them on the day of check in only 15 minutes before scheduled (normal) check in time, at which time we were already at the weddding of my daughter, having travelled...

"Good professional team."

"Great location very friendly pub great breakfast. Very quiet. Great for getting into London"

"Room was nice and cosy , unfortunately had to leave for work every day to early for breakfast but there were some bits and pieces there if I wanted , plenty of hot water for a bath , bed was nice and comfortable, the only bad thing was someone had been in the room and taken my shampoo and razor the day before I left so could not was my hair or have a shave "

"Really lovely stay, clean room, friendly staff, excellent breakfast. Would definitely stay here again, ideal location for visiting Sandown races"

"Just a hassle free relaxing stay for one night at a comfortable pet friendly hotel. "

"Clean and spacious room. Staff are just a phone call away and very helpful when needed."

"Very convenient and comfortable room"

"Het personeel is super vriendelijk. Het ontbijt was prima. Ik heb een aantal keer gebruik gemaakt van het binnen zwembad ( in een ander gebouw, tegenover het hotel) Daar kun je ook gebruik maken van de sauna en steam room. Helaas waren er veel renovatie werkzaamheden aan de gang. Hierdoor waren het restaurant en bar gesloten. Ook was de laatste twee dagen de receptie gesloten en een tijdelijke receptie gecreëerd. Wat in en uitlopen wat minder handig maakte. De ligging is leuk, mooie groene...

"amazing staff"

"A very lovely place. All staff was very helpful. Kelly was super great as we got in from a long day of travel. The hotel decorations and details very nice. Beds comfortable. Great location to river and shops. I would definitely recommend to others. "

"It was brilliant location for sandown race course and the room had everything we needed."

"lovely room "

"Free parking"

"The property was in a great location. Loved the restaurant / bar in the ground floor. The room I had was very spacious. My one note would be that the walls in the bathroom were splattered with something and the wall behind the trash bin was splattered with something. Other than that, the room was very clean. Staff was very helpful and friendly. Would stay there again and would recommend to anyone looking for a hotel in Twickenham."