Khách sạn Iwatsuki , Saitama

"It was an amazing find for our family of 5. The space was amazing and so comfortable and the service went beyond and above our expectations. It was also such a great price in a city that's generally pricey for a larger family like ours. We will definitely be back again."

"There is NO AIR-CON in the room!!!!!!!!!!!!!!!! The hotel uses a centralised heating system with no ability to adjust the temperature per room. During my stay, the room was overwhelmingly warm with absolutely no way to cool it down. There is a Dyson fan provided, but it is simply a fan — not an air conditioning unit — and does nothing to actually lower the temperature. For a hotel at this price point, this is frankly unacceptable. The room itself is also very cramped. Even for a regular-sized...

"Amazing experience "

"Generally the room was great, it was cleaned well each day. However, it was a bit run down in that there were scuffs and marks all over the walls which at first glance makes you think the rooms aren't clean. My room was tucked in a corner and I couldn't hear anything from adjacent rooms which was amazing. Having the balcony was a nice touch to to get fresh air into the room. The breakfast was great, lots to offer, although sometimes some items were cold which is to expected I guess at a buffet...

"This is an excellent choice for anyone visiting Tokyo and wants to have access to all corners of the city—through the Nishi-Shinjuku Station. The staff is very courteous and their buffet breakfast is exquisite. You will not be disappointed. "

"Nice hotel. Rooms are small. Great bed and pillow. Bathrooms are clean and good. Excellent location right opposite to the train station on yamanote line"

"This place was amazing everything was close by. From food, train station, convenience stores. Plus having a washer dryer in your room is a game changer "

"Clean, air conditioning, laundry facilities, great staff"

"Very friendly staff. Good amnesties and nice location"

"Clean everything, super friendly staff"

"Had the best staff! Cleaning was on point! New towels and bathroom essentials daily! Breakfast was delicious!!"

" Great property and centrally located! Staff was very friendly and professional!"

"The staff were so nice. However the hotel said it came with air conditioners. The room was stuffy and had thermostat set to 75. I was not able to adjust the temperature and when asked the staff explained the temperature was regulated by the facility. The staff were so nice and brought us a portable fan. All it did was circulate the hot air though. "

"Staff friendliness and attentiveness and just everything overall were incredible. One of the best hotels I have ever stayed at."

"Hotel de lujo con excelente servicio y facilidades!"

"breakfast menu was the best thing hotel has "

"Room was very clean. Hotel was very close to Shinjuku station which was very handy, and so close to the entertainment district. The staff were so awesome. They were very helpful and accommodating and what I liked the most was they all spoke very fluent English which was soooo helpful when conversing with them. "