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"The hotel was a bit dated. However it was clean and breakfast was adequate. The spa/ pool was average but clean. The staff were not particularly helpful. A request for a late checkout was immediately met with a response £10 extra charge. When I asked for another towel at the pool, to replace the wet towel, this was denied. Small personal extras could have made this stay feel luxurious but instead it felt like a budget stay."

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"Another fantastic stay at Moat House for my parents, who simply won't stay anywhere else when they're visiting the area! The whole team were phenomenal from start to finish. Apologies that we didn't manage to get everyone's names, but Hannah on reception was amazing at check-in, and Kirsty was excellent at check-out. The bar, restaurant and food service teams were all incredibly friendly and welcoming, making guests feel genuinely valued throughout their stay. A special mention also to the...

"We had a wonderful stay. Our room was clean, comfortable, and well maintained. We really enjoyed the breakfast buffet, which offered a great selection. A special mention goes to Rachel at the bar, who was friendly, professional, and made our evenings enjoyable with her warm conversation. The lady at reception was also lovely and provided us with all the information we needed on arrival. All the staff were welcoming, attentive, and made us feel at home throughout our stay. We would happily stay...

"Great in airport location for an early flight..literally a five minute easy walk to terminal. Rooms were comfortable with good bed and extremely sound proofed. Restaurant and bar were convenient, and expectedly expensive for a captive audience."

"Very friendly greeting on arrival, super clean room with air conditioning which was very welcome during this very hot weather. Comfortable bed and good shower pressure. Good selection of food for breakfast and free parking. What’s not to like!"

"The building is in a poor state of repair, sad to see. Window frames are crumbling, fixtures are missing or loose, causing erosion of function."

"Great hotel great staff always"

"The room was clean and the complimentary beverages were well stocked. All the staff were friendly and welcoming. We ate a light bite in the bar which was good value for the money and tasty. We have stayed before and the air conditioning was not working, this problem has not been resolved and the air conditioning and bathroom fan did not work during this stay. This was a problem with temperatures of 30 degrees outside. The hotel is in a convenient location."

"TV reception was unacceptable. Towles were cleaned but stained"

"All great very close to U of. B"

"We had a wonderful stay and the staff were incredibly accommodating. They were so helpful in arranging an early check-in for us and even found a room where we could get ready before attending a wedding, which made the whole day much less stressful. Everyone was friendly, professional, and went above and beyond to help. The hotel was clean, comfortable, and in a great location. We really appreciated the excellent service and would happily stay here again."

"Hotel is a little dated but room and bathroom were very clean. Fan was provided so temperature was comfortable. Room spacious and will be great if you have dogs. Bed relatively comfortable. Minor gripe is that the shower gel was very watered down so no use really. Other than that it’s a good budget option for this location and I would definitely stay there again."

"Staff, room and breakfast was fabulous"

"10/10 highly recc. Close to train station & fab parking. Staff attentive & breakfast delicious."

"It is basic Can improve with bottle of water upon arrival. No way to contact front desk from room . Not essential but helps"

"Nice restaurant and the food was very good . The staff were a little distracted and you had keep asking for things . There was no shampoo or shower gel in the room. I had my own but strange there was none available ."