Dear Mrs Panday KiranWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying and for your encouraging words.We are thrilled to hear that you are satisfied with our service.We will keep working hard to ensure our guests experience the best of their stay with us.We look forward to welcoming you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear MahendranWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you very much for staying with us and providing us your pleasant review. We are delighted to read that overall you had a good stay.We strive to ensure our guests have the best experience with us.We certainly look forward to welcoming you back again soonest possible.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear LloydWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying and to share your experience with us.We are delighted to hear that you had a pleasant stay with us and everything went as smoothly as expected. Your positive comments are truly appreciated.We strive to provide a comfortable and seamless experience for all our guests and we are thrilled to know that we met your expectations during your stay.We look forward to creating more memorable experiences for you on your future visits.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you very much for staying with us and providing us your great review. We appreciate your kind review on our awesome location.Indeed, we have a great location with direct connectivity to Berjaya Times Square shopping mall with an indoor theme park adds an exciting dimension to your stay, providing both leisure and entertainment options.We certainly look forward to welcoming you back again soonest possible.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Mr CarlosWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking your time to share your feedback with us.We sincerely apologize for the initial discomfort you experienced with the assignment of your room that did not meet your expectations.Your feedback is invaluable to us as it helps identify areas where we can improve.Meanwhile, our hotel is currently undergoing upgrading and restoration of the facilities in phases to enable our guests to have an enjoyable stay.We certainly look forward to welcome you back for a more pleasant experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Siew LanWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying and giving us a five star rating.We are most delighted to hear that overall you had a great experience.We value your patronage and look forward to welcoming you back for an even better experience on your next visit.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear ToraiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating. We truly value your feedback as we continually strive to improve our services.We look forward to welcoming you back for a more pleasant experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear KeikoWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your experience with us.We are thrilled to hear that you find our hotel’s location excellent with easy access to various mode of public transportation at our door step to enable convenience to our guests. Providing a central and accessible location for our guests is a priority and we are delighted that it added to the enjoyment of your stay.In addition, the spaciousness and cleanliness of our rooms had greatly enhanced your expectations and contributed to a comfortable experience.We very much look forward to welcoming you back for another enjoyable stay.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Mrs MahrukhWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and bringing this matter to our attention.We sincerely apologize for the inconvenience caused that we were unable to provide the specific room type with 2 large single beds you requested despite the complimentary upgrade.The availability of specific room types can vary significantly, during peak times or events, certain room types may be in higher demand and get fully booked more quickly.Nevertheless, we will explore all possible alternatives to ensure our guests still enjoy a comfortable and satisfying stay.We appreciate your understanding in these situations and are committed to continuous improvement in our service.We value your support and look forward to welcome you back for a more pleasant experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear BrianWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a perfect rating.We appreciate your support and look forward to welcome you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear MartinusWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your feedback with us.We are pleased to hear that the spaciousness of the room had met your expectation.Meanwhile, we acknowledged your concern about the condition of the room, we are currently undergoing renovation of the facilities in our rooms in phases to enhance the overall guests’ experience.Your input is invaluable in helping us prioritize areas for improvement and we appreciate your patience as we strive to make positive changes.We look forward to welcoming you back for a better experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Choong WahWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and taking the time to share your feedback with us.We are pleased to hear that you find the room spacious and clean.However, we sincerely apologize for the inconvenience you experienced with the loose toilet seat.We are currently in the process of replacing toilet fixtures, including toilet bowls, as part of our ongoing efforts to enhance our facilities.This is being done in phases to minimize disruption to our guests and we are working diligently to complete these improvements as swiftly as possible.We appreciate your understanding as we make these necessary improvements and look forward to welcoming you back for a more pleasant experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear MichaelWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a perfect rating.We truly value your patronage and look forward to welcoming you back for another perfect stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear See ChiangWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.We truly value your feedback as we continually strive to improve our services.We look forward to welcoming you back for an even more enjoyable stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear AnnisaWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and to share your experience with us.We are delighted to read that you enjoyed the two-bed room after the refurbishment and despite the outdated of the appearance of the hotel, it had added a special touch of childhood memory to your experience.We value your patronage and look forward to welcome you back in the future and provide you with an even better experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear ByungchulWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.It is always our pleasure having you as our guest.We look forward to welcoming you back for another pleasant stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Mr HassanWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking your time to share your experience with us.We sincerely apologize for any inconvenience caused with regards to the unpleasant odour in the bathroom.Rest assured, we take your feedback seriously and our maintenance team will promptly investigate and address and drainage issue to ensure a more comfortable experience for our guests in the future.We look forward to welcoming you back in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear GeoffreyWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and to share your experience with us.We appreciate your positive comments about our hotel, the warm hospitality extended by our team and in addition, the spacious and cleanliness of the room had met your expectation.However, we acknowledged your concern on the absence of pool towel. We truly value your input as it helps us to identify areas where we can improve the overall guests’ experience.We look forward to welcoming you back for a more pleasant stay in the near future.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear ShahWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.It is always our pleasure having you as our guest and we look forward to welcoming you back for a more pleasant experience.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear ZuleeWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.It is always our pleasure having you as our guest and we look forward to welcoming you back for a more pleasant experience.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear SharonWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.We truly value your patronage and we hope to have the pleasure of welcoming you back in the near future for another exceptional stay.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear StevenWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you so much for providing your feedback.We would like to sincerely apologize for the inconvenience you experienced.We will address the issues highlighted promptly to improve the overall guest’s experience.We acknowledged your concern about the age of some facilities.We are currently undergoing renovation of the facilities in our rooms in phases to enhance the overall guests’ experience.We look forward to welcoming you back for a more pleasant experience.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear FaizulWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you so much for taking the time to share your wonderful review of our hotel.We are delighted to hear that you had a great experience and find our hotel to be excellent.Providing value for money is something we strive for and we are thrilled to know that you find our hotel to be a worthwhile choice.We look forward to welcoming you back for another fantastic experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for your kind words and for choosing to stay with us.We are thrilled to hear that you had a wonderful experience during a public holiday here and the strategic location had met your expectation.We take great pride in our hotel’s convenient location with easy access to various attractions and amenities making it convenient for our guests to explore the area.We truly value your patronage and we hope to have the pleasure of welcoming you back in the near future for another exceptional stay.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

尊贵的Po Wing非常感谢您选择下榻吉隆坡成功时代广场酒店，在百忙中分享住宿经验，給予宝贵的意見。对于您在入住期间遇到的不便，请接受我们诚挚的歉意。请放心，我们的酒店目前正在分阶段进行设施升级和修复。此外，我们的客房清洁团队会更加关注每一个细节，并为我们的客人提供最高水平的清洁和舒适度。我们一定会尽力而为 整顿和提高我们在各个领域为客人提供的服务和设施标准。您的反馈对我们很有价值，因为它有助于我们完善服务并满足尊贵客人的期望。再次感谢您的支持，我们真切期待您再次光临 ，享受更愉快的住宿体验。刘秀萍酒店经理吉隆坡成功时代广场酒店謹啟

Dear Dong-WookWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and to share your thoughts with us.We understand that a plant-based breakfast may be a different experience for non-vegetarian guests. We would like to express our gratitude for your understanding as our management has made a conscious choice to focus solely on plant-based options. This decision is part of our commitment to provide a more healthy and sustainable dining experience for all our guests.We are glad that you find the rooms in the West Wing building to be better. We take note of your preference and we will continue to strive for consistency in providing quality accommodations across all areas of our hotel.Guests’ satisfaction is our priority, we look forward to welcome you back for a more enjoyable stay.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear TakuroWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a perfect rating.We look forward to welcome you back for another flawless experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear MasatoWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your experience with us.We regret the oversight in cleaning your room on the third day of your stay and lack of communication about the environmental-friendly approach. Your comments have been shared with our team concerned to ensure a more seamless experience for all our guests.On a positive note, we are pleased to hear the you find the room spacious and comfortable with a good view. However, we apologize for the inconvenience with the hot water issue and we assure you that we will rectify this matter promptly.Regarding the bed position and the aged furniture, we would like to inform that we are in the process of upgrading our room facilities in phases to enhance the overall guests’ experience.Your patience is appreciated as we work towards proving a more modern and comfortable environment to our guests.We value your feedback and we look forward to welcome you back for a more pleasant experience in the near future.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear TlangWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.We look forward to welcome you back for a more pleasant experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear AliceWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a perfect rating.We look forward to welcome you back for another flawless experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear SumathiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.We look forward to welcome you back for a more pleasant experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Sing YeeWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for your continued loyalty and for sharing your experience with us.We are thrilled to be your preferred choice of hotel in Kuala Lumpur and are pleased that you appreciate the services extended by the Front office team and the hotel’s strategic location.However, we regret the issues you encountered with the TV channels and the cleanliness of the room. Your concerns have been brought to the attention of the relevant team to actively working to rectify these issues.Please accept our sincere apologize for falling short of your expectations during this trip. We appreciate your feedback on areas for improvement and we look forward to welcome you back for a more enjoyable stay in the near future.Best wishes Low Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear BarbaraWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you so much for taking the time to share your wonderful review of our hotel.We are delighted to hear that you had a great experience during your stay especially the spacious room on the upper floor with magnificent view of the surrounding area.In addition, providing value for money is something we strive for and we are thrilled to know that you find our hotel to be a worthwhile choice.We appreciate your kind words and look forward to welcoming you back for another fantastic experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear TimWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you so much for staying with us and giving us a rating.We value your patronage and we look forward to welcoming you back for a more pleasant stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear RumiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking your time to share your experience with us.First of all, we regret learning of your disappointment regarding the recent experience you had with our service, please allow me to extend our most sincere apologies for the shortfalls in our service. The service you received is not indicative of our usual service levels, as we always aim to extend the highest level of care to our guests.Please rest assured that our maintenance team will thoroughly inspect the drainage piping to ensure proper functionality of the water outlet in the bath tub to ensure it is in good working order. On a positive note, we are currently undergoing upgrading and restoration of the facilities in phases to enable our guests to have an enjoyable stay.We appreciate your input as it helps us to identify areas where we can improve the overall guests’ experience.We look forward to welcoming you back and providing you with a more pleasant experience in the future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear AdhamWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and taking the time to share your feedback with us.We are delighted to read that you had a very pleasant stay experience.We strive to provide a comfortable and relaxing atmosphere and ensure our guests have the best experience with usWe value your patronage and we look forward to welcome you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear AllanWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you so much for taking the time to share your experience with us.First of all, we would like to apologise profusely for the unpleasant experience you had encountered during your stay with us.This is not reflective of our usual high standards of cleanliness and hygiene.Rest assured that our pest control team will conduct a thorough inspection and treatment of our premises to ensure the complete elimination of any pests.We appreciate your feedback on areas for improvement and we certainly look forward to welcome you back for a more pleasant experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear KhairubiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.We value your patronage and we hope to have the pleasure of hosting you again in the near future for another memorable stay.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear AtsushiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.It is always our pleasure having you as our guests, we look forward to welcome you back for a more pleasant experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear AkihiroWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a perfect rating.We are glad that overall you had a pleasant stay with us.We value your support and we look forward to welcoming you back for another enjoyable stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear SamirWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.We value your patronage and we look forward to welcome you back for a more pleasant stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear PruWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for choosing to stay with us and giving us a rating.We value your patronage and we look forward to welcome you back for a more pleasant stay in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear DaiseiWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.It gives us great joy to read that you had a pleasant stay with us.We strive to provide a comfortable and relaxing atmosphere and ensure our guests have the best experience with usWe value your patronage and we look forward to welcome you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Dr EquonxoWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.It is always our pleasure having you as our guest.We value your patronage and we look forward to welcome you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear JangwooWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and giving us a rating.We value your patronage and look forward to welcoming you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Ms MichelleWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and to share your experience with us.We appreciate your compliments on our hotel and we are delighted to know that you had an enjoyable experience during your stay with us.We value your patronage and look forward to welcoming you back for another great experience.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear Ms Sri YuniWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for staying with us and to share your experience with us.We regret learning of your disappointment you had during the check in process as our hotel runs in a very high occupancy during this season.Kindly be assured that we will review our workflow procedure to improve on the standard of our services and to ensure our guests experience the best of their stay with us.Providing excellent customer service is one of our top priorities and we are delighted to hear that the warm hospitality extended by our team had left a positive impression on you.Meanwhile, our hotel is currently undergoing upgrading and restoration of the facilities in phases to enable our guests to have an enjoyable stay.We sincerely hope to have the opportunity to welcome you back for a more pleasant experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.

Dear GuestWarmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur.Thank you for taking the time to share your experience with us.First of all, we would like to apologize profusely for the unpleasantness you had encountered during your visit here.The service shortfalls you experienced is definitely not indicative of the service level that our team is committed to deliver as we always aim to extend the highest level of care to our guests.Please be assured that we take your comments seriously and will address the issue with our House keeping team to be more attentive to every detail and provide our guests with the highest level of cleanliness and comfort.Additionally, we are pleased to inform you that our hotel is currently undergoing an upgrading on a scheduled basis and the replacement of new air conditioning is indeed one of our top priorities.We value your input and are committed to enhance our facilities to provide a more enjoyable experience for our guests.However, we are grateful for your kind words of praise to our team. We appreciate your patience and understanding as we continue to make necessary improvements to enhance our guests’ experience and we look forward to provide you with a better experience in the near future.Best wishesLow Siew PengHotel ManagerBerjaya Times Square Hotel, Kuala Lumpur.