Palaces in La Altagracia

"Highly recommend. Great time and amazing staff."

"First impressions we love the resort. The style and grounds are great. The staff were good, on the main side, but not as helpful as we have experienced at the Excellence Punta Cana or other resorts. The Excellence side is a different story. The concierge staff was knowledgeable and professional. Although there was a situation where the woman helping us said she upgraded us, but she didn't. We booked the top level room ocean front room. I digress... The excellence bar was great, Rony was the man the whole trip. He made great drinks and was a great representative of the brand. The room was clean, modern and well appointed. We had the two story roof top ocean front room, which was fantastic. The bathroom was nice with a large shower and separate toilet closet. The AC was very good and could freeze you out if you are not careful. The fridge is stocked and top shelf liquor was supplied in the room. The second floor patio was such a wonderful thing, laying out on the cabana bed or dipping in the plunge pool. Truly worth it. The restaurants are difficult to review, such a wide range of quality between the restaurants but one thing, they all use low quality meat. The food truck, Dukes or almost anything in the market kitchen was horrible. Dommo and Brass were the least worst, along with breakfast at Gusto, everything else was horrible.So sad. Overall it was a nice resort but the food situation needs to be looked at by management. Most likely not returning. "

"Beautiful resort inside and out with spacious modern rooms! Beautiful beach and pools, the staff is friendly! The food variety is amazing and most of the restaurants were excellent, the leadt we liked was the steak one! The gym is amazing. The coffee shop was so good, plus they have an ice cream parlor. The drinks were premium! They had good shows every night, we loved the Michael Jackson and the Stars show the best, however bring earplugs because the volume is painfully high! Overall for the price this resort is excellent 👌 and we would come again!"

"We had an incredible stay! The Room itself is stunning and was the perfect home base. The host’s communication was excellent, and they were very attentive throughout our stay. I’m looking forward to booking this place again in the future"

"Enjoyed myself"

"If you’re looking for fun, this hotel is a right place. I like here everything: clean room, clean beach, delicious food and incredible activities. There is even a small library near OLA bar where you can take a book if you’d like. We had really great time in this hotel."

"Have been to several resorts in punta cana, however this one was older and it showed. The place is more concerned about getting you to upgrade to their membership for thousands of dollars. They definitely don’t care/prioritize anyone not in the membership. So don’t fall for the “breakfast buffet in an exclusive spot for a 90 min tour”. Now the rooms- I got one of the “nicer” family suites however my tv stopped working day 2, as well as the phones. The other tv in the kids room, never worked from day 1. When they asked how everything was I told them and nothing was even looked at. The one day our room didnt get cleaned for no reason other than we were forgotten about, we came back from the pool to get ready for our dinner reservations, had 0 towels, so went down to concierge since the phones didn’t work and was told they would let housekeeping know, after an hour went by and we had to leave, we passed the concierge and told him still no towels and he told us its not his problem. I would’ve had no problem reusing yesterday’s towels however the bathroom had these little ants on the sink and knee wall so I couldn’t. Staff isn’t the best, most of them are not friendly. Food was ok, nothing great but not bad. The waterpark was very run down compared to the pictures i went by, and half the slides weren’t even open. I will say The entertainment/activities were great. If you’d ask me and my family, if we’d ever go back to this resort, it’s my first time saying no, we wouldn't."

"Excellent "

"Cockroaches, in the room, only best food was the breakfast. Too many kids the ocean was amazing."