Search Hotels Near Laurel Falls, Gatlinburg

"The staff was great! I left clothes behind and they helped me get them shipped back home! "

"The room was not very clean. There was construction going on with updating, but I expected the room to be clean. The floors were paint stained and dusty dirty. The staff were not overly friendly either. The fireplace in the room had a small flame burning when we arrived, with it not being on. The had a propane smell. We had to open the balcony door to get fresh air. Seemed like a leak. Plus it wouldn’t light when we turned it on. It was just a so-so place. Will not be my first choice in the future."

"Start to finish.. walked in, it was a long wait 30 min (2 people in front) all had reservations.. reason for wait Bethany had to tell a life story to each o us, or something about someone who works there. Room was fantastic! Beds a little hard for my taste. Please put hot tea in within rooms! Had to go down to lobby late at night(due to late arrival) to get some tea! Bought stuff for snacks, another Life story from Bethany! About nephew being born, and how her sister n law cervix (nothing a customer should be hearing).. Breakfast was GREAT! went about out day! Close to town! 15.00 parking fee, NOT COOL for PAYING HOGEL GUEST! WE PAY ENOUGH!! HOT TUB!! PLEASE STOP ALLOWING KIDS IN THERE!! 1. Way to HOT FOR THEM! 2. ARULTS ARE TRYING YO RELAX..AGAIN WE PAY TO MUCH!! Night 2.. ANOTHER Life story from Bethany (very very unprofessional) but she was sweet.. Samantha the front desk manager WAS ABSOLUTELY PROFESSIONAL AND WONDERFUL!!!!! 10 out of 10 I would rate an 7( due to praying fees, kids in hot tubs, and Bethanys life story's and talking trash about other employees) "

"The breakfast menu was fresh except a couple items seemed reheated and recycled. Staff was excellent. Complaint about a couple of minor issues with the bathroom which could not be fixed. Other than that, satisfactory stay."

"Yes "

" Staff was very welcoming and always sure to greet us coming in or leaving the hotel. The room was very clean, the bed was comfortable, and the shower was fantastic!"

"Friendly staff and convenient location to the strip"

"Clean and friendly atmosphere "

"We really enjoyed our stay here. Location was great for walking the strip. The room was spacious and they were accommodating to my request for a roll out bed. The pool was nice, could be better lit at night time though. Breakfast was pretty small for a hotel with so many rooms, so it got crowded at times. The shower gets pretty hot and is tricky to get to a good temperature. The staff was pleasant and we'd definitely stay here again."