Khách sạn gần Trung tâm Thông tin Du khách Sugarlands Great Smoky tại Gatlinburg

"Somewhat my fault for not recognizing this is sort of a hybrid Bed and Breakfast/VRBO type facility. Expedia did not really make that clear. Requires signing up for check-in web app to get entry code. No on-sight desk staff. Not a problem, but should be more prominent on Expedia listing. Promised evening dining options were not available due to apparent staff turnover. We had hoped to have a quick evening dining option that did not require driving/parking in Gatlinburg (roughly 1 mile...

"The room was very clean and fresh / The staff was very kind and helpful."

"It was a decent stay, the thing that was bothersome was at night you really notice how loud the ac unit is plus you can hear the one above your window too. Its off the main strip but convenient to everything. We would probably stay again."

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"I liked the clean and well-maintained rooms. The breakfast was good, but it could have included more variety and options."

"Room was updated and very clean, staff was friendly and helpful and all shops,stores,restaurants were a block away no need to drive"

"Good parking"

"Good location and service"

"Clean room. Easy walking distance. Front desk staff very helpful."

"The hotel has enough amenities that you wouldn't even have to leave if you didn't want to. I've wanted to stay at this hotel for years, and finally got to. There's 2 restaurants, a bar, outdoor areas to sit and play corn hole, a pool that's great for kids etc. The property is beautiful with lots of flowers, and has great views of the mountains. I'd love to stay here again."

"Very clean."

"Great location, great service, awesome breakfasts, clean, spacious well designed room, profesional stuff!"

"All good stuff"

"Nice pools; only one elevator and we were on 5th floor"

"Staff are nice"

"Excellent location to Smokey Mtn Natl Park. A bit far for walking to downtown areas. Room was spacious, bed comfortable. Microwave, mini fridge & balcony a plus. Vanity area ok for 1 person, otherwise a bit small. Breakfast was adequate with eggs, sausage, pancakes & cereals. If walking wasn’t a problem for me, I would stay here again."

"Suite was big and clean. Two separate bedrooms sharing a single bathroom. No balcony and smelled musty. Lots of towels provided. Water pressure was great. Coffee maker had water still in it from a previous guest, so I was afraid to use it since it obviously doesn’t get cleaned or disinfected between guests."

"Large clean room. Not much of a lobby. No breakfast. Free parking. Good value for a 2.5 star property"

"The room was clean. I loved the fireplace. It made everything nice and cozy. The TV was huge and the bed was very comfortable. The location is perfect! I never had an issue finding parking in their lot, and we were able to walk to all the main attractions within a few minutes. The staff was helpful and promptly provided me with extra soap, towels and TP when I asked. I recommend this place to anyone and will definitely be booking here again when I come back to Gatlinburg."

"The place its self is beautiful. The location is amazing. What was frustrating is on expedia they dont tell you about the addition security deposit. They also did not give us the code information until we were 10 minutes out. That was frustrating because we through it might have been a scam. Also there were packages left outside. We were asked to bring them in. Thats fine we did no problem but there was no where to put then that was not in our way."