Khách sạn Leek Wootton và Guy's Cliffe

"The hotel and facilities are absolutely beautiful. The grounds are well maintained and the rooms modern. However, we experienced multiple issues with the disorganisation of the hotel and staff. When booking the spa the online booking system didn’t work, I tried to book over the phone and was passed from staff member to staff member and put on hold multiple times. When I finally managed to book, the confirmation email I received revealed the treatments were booked wrong. And it took another...

"Staff were very pleasant and helpful. The only thing that was disappointing was when returning to my locker in the spa changing rooms the key broke in two whilst trying to get the locker open. I had to ask someone to inform staff who then got the locker open eventually minus a pound. The lockers were in need of updating."

"Really nice room, clean and comfortable. Staff friendly and welcoming."

"Lovely team, rooms a little dated but that is reflected in the price, clean & comfortable."

"Beautiful and spotless hotel and rooms. 5* however, we had paid for full breakfast on both days. First days brilliant, second day not so. Waitress not very welcoming then said sorry no cooked breakfast. Issue in kitchen so only continental available. It’s not our fault and nothing we can do. There were no croissants or fresh bread to cut, just slices. One of the toasters had a notice saying only use left side and only two strawberry yoghurts were left. I had to ask for tea on three...

"The hotel is situated in a fantastic location with great views, the staff are friendly and knowledgeable about what guests expect and they deliver with ease, the rooms are unique and comfortable which complement the amazing views The car park is ample and safe for hotel guests and for restaurant diners our continental breakfast was great and accompanied by a barista coffee, well worth the visit and looking forward to visiting again "

"It was okay to stay in. Having McDonald’s next to the place was handy haha. At the time we went, the lift was out of service which was a pain as we had a toddler and a buggy with bags. Staff were very friendly :)"

"Clean room, easy parking with friendly and professional staff. Warm welcome with a lovely Tavern for a drink, limited menu for dinner but very tasty simple food. The inclusive breakfast buffet was excellent, good selection of cooked and continental breakfast items. We were a couple and enjoyed the knights sword fighting, brilliant performances. For families with young children there was a small park, story telling with Zog and Knights interacting throughout dinner."

"Quality hotel great facilities and happy staff.Eat in restaurant again good quality.Stayed overnight prior to an early flight from Birmingham next day.Relaxed great start to our holiday"

"Petit déjeuner excellent. Personnel très sympathique. Bien situé pour explorer le nord des cotswolds "

"All the hotel staff we encountered were friendly and helpful from arrival to departure which made for an enjoyable stay. Our room was a good size with a four poster bed and a nice view to the front of the property. The hotel public areas looked great and were well kept. Food and drink prices in the hotel and grounds a little on the high side."

"Lovely room and staff efficient and friendly "

"Loved the courtyard especially at night. Didn't like the bar closed even though there were residents still wanting a drink! Also the cooked breakfast wasn't great."

"Great stay. Nice sized room, Lots of parking, Great breakfast. It is at the university, so lets food options in walking distance. Could use laundry facilities."

"Outstanding location and nice rooms and good bar"

"Staff very helpful and professional"

"Lovely old inn ,nice food ,bed was lovely.so were the staff ,only moan was the stairs were steep and hubby disabled so had a job getting up them ,will stay there again"

"Dirt in the room and under the bed. Staff generally good. Booking came with a room upgrade due to status. Room upgrade didn’t occur despite the hotel being empty and having availability on their website. Emailed the hotel through Expedia app (replying to the message they sent me) asking questions. That was ignored and not responded to. Dinner food quality was poor considering my the level they quote themselves to be at and prices charged. Ice cream for dessert clearly suffering from freezer burn...