Search Hotels Near Lenny's Creations, New York

"Clean room"

"Staff was so rude every time we talked to them. We had to call multiple times about finding the airport shuttle because the directions they were giving were not helpful and they were so unkind everytime we called. Please send out a better description of how to find the shuttle. "

"The staff was super nice and the room was very clean but my shower was not hot and the water pressure was not good "

"Very good "

"Room was clean, quiet but needs updating.Lamp broken, faucet leaking. Food was good, need more staff.Only 1 server for dining area. Airport shuttle was huge disappointment and misleading. Goes to a parking area and then you need to take air train to terminal so it’s a “parking “shuttle not an airport shuttle. That forced me to take an Uber."

"Airport shuttle was confusing as we ended up getting into a different holiday in shuttle."

"Staff had a terrible attitude when i checked in, did not inform me that breakfast and parking were extra costs, even though the listing makes it appear as though this service is available with the booking. They did not put enough towels in the room for my party of four and when I called the desk they told me they dont have overnight housekeeping. No garbage bins in the room either. The beds were very small, barely able to fit 2 average sized people. Would not stay here again, overall unwelcoming feeling."

"Favorite place "

"I had a stressful experience at check-in. I had just arrived from Korea and realized I didn’t have the credit card I normally use in the U.S. The staff member repeatedly said the card was required, so I had to open and search through two large suitcases at the front desk. Later, I was told that I could complete a credit card authorization form by email instead. If this option had been explained from the beginning, it would have avoided a lot of unnecessary stress. The staff member was also quite blunt and impersonal throughout the interaction."