6/10 - Được
zin
27/07/2025
Thích: Tiện nghi, dịch vụ
Không thích: Nhân viên & dịch vụ
The reception checking in service was very inefficient. Although breakfast was included my booking for 2 nights and paid fully at the time of booking on Expedia, we were turned down at the restaurant for breakfast. I showed my booking confirmation email which clearly stated the breakfast was included, we were asked to wait for about 10 minutes at the table before the staff came back to tell me tgat the breakfast was not included. Then we were asked to go dowbstairs to go to the reception and yo check it again. Then the receptionist said it was included. She put it down toExpedia website not connecting to their website. I xannot believe how inefficiently they run what the so called 5 star hot and make the guest feeling as if we were cheating ! And caising an argument .
The checking in process took so long in tge narrow cooridor , with a small desk with 3 staff proceesing 1x checking in for a couple in front of me took over 20 minutes. I dobt really think these staff know what they were doing. There was no erlcoming atmosphere either.
If notbecause of the lication, i would not recommend here .
I paid over £580 for two nights.
zin
Lưu trú 2 đêm vào Tháng 7, 2025