Bar (trong khuôn viên)

Nhận xét về Radisson Blu Grafton Hotel, London

4 out of 5
Radisson Blu Grafton Hotel, London
130 Tottenham Court Road, London, England

Nhận xét

8,4

Rất tốt

Đánh giá 10 - Xuất sắc. 500/1004 nhận xét" "
Đánh giá 8 - Tốt. 287/1004 nhận xét" "
Đánh giá 6 - Được. 118/1004 nhận xét" "
Đánh giá 4 - Kém. 48/1004 nhận xét" "
Đánh giá 2 - Tồi. 51/1004 nhận xét" "

8,8/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,2/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Howard

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and quiet.
Lưu trú 4 đêm vào Tháng 5, 2024

4/10 - Kém

Amandip

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was ridiculously hot. Air con was on all night and did not cool the room down..bed was uncomfprtable, mattress was springy and pillows were awful, hardly slept
Lưu trú 1 đêm vào Tháng 5, 2024
Reception Team trả lời vào 11/05/2024
Dear Amandip,We are really sorry to hear that you had such a tough night. It’s crucial to have a comfortable environment for a good night’s sleep. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 - Xuất sắc

Suzanne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
One of our many stays never been disappointed
Bryce Hayter trả lời vào 05/05/2024
Dear Suzanne,It's wonderful to hear that you've had multiple enjoyable stays with us at Radisson Blu Grafton Hotel. Your continued patronage is deeply appreciated, and we're thrilled that we've been able to meet your expectations consistently. Our team works tirelessly to ensure our guests have a memorable experience, and your feedback is a testament to their efforts. We look forward to welcoming you back again for another delightful stay. Warm Regards,Bryce HayterReception Team Leader

10/10 - Xuất sắc

Daniela

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful hotel near the subway. Comfortable beds and big rooms. Good restaurant, above all for meat.
Lưu trú 2 đêm vào Tháng 4, 2024
ngp trả lời vào 30/04/2024
Dear Daniela, It sounds like the Radisson Blu Grafton Hotel perfectly fits the bill for your needs! With its convenient location near the subway, spacious rooms, and comfortable beds, it seems like a great choice for travelers looking for both accessibility and comfort. And for those who appreciate a good meal, especially meat lovers, the hotel's restaurant seems to be a standout feature. Thank you for sharing your review!Many Thanks, Nicholas - Supervisor Radisson Blu Grafton Hotel

8/10 - Tốt

Gareth

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean friendly hotel
Barbara F trả lời vào 24/04/2024
Dear Gareth,We're thrilled to hear that you have found our hotel to be clean and friendly. It is our aim to provide a welcoming and comfortable environment for all our guests.Your brief but positive comment is greatly appreciated and we strive to maintain these standards in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 - Xuất sắc

Scott

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, fantastic location and great staff!
Lưu trú 4 đêm vào Tháng 3, 2024
Reception Team trả lời vào 21/04/2024
Dear Scott,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 - Tốt

Wan Ming

Lưu trú 3 đêm vào Tháng 3, 2024
Kajla L trả lời vào 21/04/2024
Dear Wan,It's a pleasure to learn that your overall experience at Radisson Blu Edwardian Grafton Hotel was good. We strive to create unique and memorable experiences for all our guests, so it's heartening to hear that you had a positive stay with us. Should you choose to visit us again, we look forward to giving you the same level of service that you've come to associate with our brand. Warm Regards,Kajla LootReception Manager

4/10 - Kém

FELIPE

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Instalaciones antiguas. Las ventanas de madera sin aislamiento y además estropeadas. El inodoro atascado. En alimentación muy pocas opciones de gluten
Lưu trú 2 đêm vào Tháng 4, 2024
ngp trả lời vào 18/04/2024
Querido Felipe, Lamentamos mucho escuchar sobre tu experiencia con nuestras instalaciones. Nos tomamos muy en serio el confort y la comodidad de nuestros clientes, y es decepcionante saber que nuestras ventanas y sistema de fontanería no cumplieron con tus expectativas. Estamos trabajando activamente para mejorar nuestras instalaciones y garantizar que proporcionemos un ambiente acogedor y funcional para todos nuestros huéspedes.En cuanto a las opciones de alimentación, entendemos lo importante que es ofrecer variedad y opciones para satisfacer las necesidades dietéticas de todos nuestros clientes. Apreciamos tus comentarios y estamos evaluando cómo podemos mejorar nuestra oferta para incluir más opciones libres de gluten.Gracias por tomarte el tiempo para compartir tus preocupaciones. Nos comprometemos a hacer todo lo posible para abordar estos problemas y brindarte una experiencia más satisfactoria en el futuro. Si hay algo más en lo que podamos ayudarte, no dudes en hacérnoslo saber.Muchas Gracias, Nicolas - Supervisor Radisson Blu Grafton

10/10 - Xuất sắc

José

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was really nice
Lưu trú 4 đêm vào Tháng 4, 2024
Reception Team trả lời vào 16/04/2024
Dear Jose,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 - Xuất sắc

??

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
nice
Lưu trú 1 đêm vào Tháng 2, 2024
ngp trả lời vào 15/04/2024
Dear Guest, Thank you for choosing Radisson Blu Edwardian Grafton Hotel for your recent stay and for taking the time to leave us a review.We are thrilled to hear that you enjoyed your time with us and that you found our hotel to be great and nice. Providing exceptional experiences for our guests is our utmost priority, and we are delighted that we met your expectations.Your positive feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future.Warm regards,Nicholas - Supervisor Radisson Blu Grafton

6/10 - Được

Paul

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
Reception Team trả lời vào 12/04/2024
Dear Paul,Your feedback is of utmost importance to us. We have taken note of your rating, and we understand that, based on your experience, there is room for improvement. At Radisson Blu Grafton, we are committed to delivering the highest levels of service and creating memorable experiences for our guests. It appears from your rating that we did not meet those expectations during your recent stay. We deeply regret any inconvenience you may have experienced and would greatly appreciate the opportunity to make amends. We hope this one-time experience will not deter you from choosing Radisson Blu Grafton Hotel for your future visits to London. We look forward to the opportunity of serving you again, with the aim of providing a superior experience that reflects our commitment to satisfaction and quality.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 - Xuất sắc

Vicente

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy comoda y apropiada
Lưu trú 3 đêm vào Tháng 4, 2024
Reception Team trả lời vào 11/04/2024
Dear Vicente,We are delighted to hear that you had a wonderful stay at the Radisson Blu Grafton Hotel, London. Comfort is a key when it comes to accommodations, especially during a trip. We are thrilled to see that you found the perfect balance of comfort and convenience at the Radisson Blu Grafton Hotel. We look forward to the opportunity of serving you again in the future, and we hope that your next visit will be as pleasant as the previous one.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team

6/10 - Được

Gillian

Lưu trú 2 đêm vào Tháng 4, 2024
Edgar trả lời vào 28/04/2024
Dear Gillian, Your recent visit at Radisson Blu Grafton Hotel did not meet your expectations, and for that, I extend my sincerest apologies. We always aim to provide our guests with the best possible service and it seems we fell short during your stay. Your feedback is important to us and we will take it on board as we continually strive to improve our hospitality. We hope to have another opportunity to serve you better in the future.Kind Regards,Barbara FrigioliniFront of House Manager

10/10 - Xuất sắc

Alyssa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful hotel stay and helpful staff. Will visit again and recommend family and friends.
Lưu trú 3 đêm vào Tháng 3, 2024
Edgar trả lời vào 02/04/2024
Dear Alyssa, Thank you for your wonderful review, we really appreciate it. Looking forward to welcoming you back at the Radisson Blu Grafton Hotel. Warm regards, Edgar F Reception Manager

8/10 - Tốt

Wafaa, London

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 9 đêm vào Tháng 3, 2024
Reception Team trả lời vào 21/04/2024
Dear Wafaa,Your rating truly caught our attention. It is delightful to see your positive evaluation of the Radisson Blu Grafton Hotel. Every day, our dedicated team of professionals works tirelessly to ensure each guest has a wonderful experience. Your score its signals to us that we are succeeding in providing an enjoyable stay, which is the core of our hotel's philosophy. However, the pursuit of perfection is a continuous journey. We acknowledge that there may be areas where we can further improve to make your next stay even better. Your feedback plays a crucial role in this process. Once again, thank you for choosing the Radisson Blu Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 - Xuất sắc

Catherine

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Gorgeous smell as you walked in, 1 minute walk from Warren street tube station
Lưu trú 1 đêm vào Tháng 3, 2024
ngp trả lời vào 29/03/2024
Dear Catherine,We are delighted to hear you appreciated the aromatic ambiance of our hotel and found our proximity to Warren street tube station to be convenient. Indeed, our location in London’s Fitzrovia is one of our prime features, and it’s always gratifying when guests find this aspect beneficial.Our location not only provides easy access to public transport but also allows our guests to enjoy the many attractions that London has to offer. We are a mere stone's throw away from the West End's vibrant theatre district, which includes renowned establishments like the Dominion Theatre, the Shaftesbury Theatre and Soho Place. Moreover, we are situated within walking distance of Covent Garden, Soho, Oxford Street and key London attractions such as Regent’s Park and the British Museum, all less than a 10-minute walk away.Furthermore, our hotel is well-connected to other parts of London, with Euston, St Pancras, and Tottenham Court Road stations only moments away. This indeed makes us an ideal choice for guests seeking both comfort and convenience.We hope to have the pleasure of welcoming you back on your next visit to London. Warm regards.Nicholas-Supervisor

10/10 - Xuất sắc

Nick

Lưu trú 3 đêm vào Tháng 3, 2024
Reception Team trả lời vào 16/04/2024
Dear Nick,Your succinct yet powerful review truly made our day! It is heartening to know that you had a remarkable stay at the Radisson Blu Grafton Hotel, London. Your positive rating is a testament to our commitment to excellence in hospitality. It is our foremost priority to ensure that every guest feels welcomed and enjoys a memorable stay. To receive such a perfect score from you validates our efforts and motivates us to continue striving for the highest standard of service. Please do remember that the Radisson Blu Grafton Hotel is always eager to welcome you back for another delightful experience. We are looking forward to your next visit, hoping to exceed your expectations once again.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

10/10 - Xuất sắc

Damorie

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff here are always extremely helpful and they assisted me when I was having an issue with a room and they quickly gave me another one.
Lưu trú 1 đêm vào Tháng 3, 2024
Bryce Hayter trả lời vào 25/03/2024
Dear Damorie,Your kind words about our dedicated team at Radisson Blu Edwardian Grafton Hotel, London, have genuinely warmed our hearts. We strive to maintain an environment where each guest feels supported and well cared for. Hearing that our staff were able to promptly address your room issue significantly encourages us in our daily efforts.Our team members continually aim to deliver the high standards of service our guests deserve. Your positive experience, thus, directly reflects our consistent endeavours to provide a seamless stay for all our patrons. Rest assured, your commendations will be shared with the team, as it serves as a great motivator.Lastly, we are thrilled that we were able to turn a potential inconvenience into a positive experience for you. We look forward to welcoming you back on your next visit to London, and assure you of our best services at all times.Warm regards,Bryce HayterTeam Leader

10/10 - Xuất sắc

Ian

Đi cùng gia đình, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, comfortable and very accessible. A great location and the hotel is smart, modern and has all the amenities anyone could want for a great weekend break.
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Team trả lời vào 26/03/2024
Dear Ian,We are delighted to hear that you had a wonderful stay at the Radisson Blu Edwardian Grafton Hotel, London. It pleases us greatly to learn that you found our hotel clean, comfortable, and accessible. Indeed, we continuously strive to offer our guests the highest level of comfort and convenience.You've highlighted our location, which is something we're proud of. Nestled in the heart of London's Fitzrovia, our hotel provides easy access to notable attractions like Covent Garden, Soho, and Oxford Street. We believe that our prime location enhances the overall experience of our guests, making their stay not just comfortable but also enjoyable.Moreover, we're delighted to hear that our modern facilities met your expectations. We have designed our rooms to be spacious and accommodating, catering to a variety of needs, whether it be a solo traveller or a family of four. We agree that these features contribute to an ideal weekend break.Thank you for acknowledging our efforts to provide an exceptional experience. We look forward to welcoming you back for another memorable stay.Warm regards,Tzoulian,Night Receptionist.

6/10 - Được

Michal

Thích: Sạch sẽ, nhân viên & dịch vụ
I normally enjoy staying at this hotel but this time was offered a double room that simply shouldn’t be a double room. None of the doors fully opened, the bed was too close to the door (my head was max 1 meter away from the corridor) and there wasn’t enough space around the bed to place the luggage holder and still walk! The carpet was also extremely tired and old with a lot of loose fluff that just ended up having a permanent dirty look. Avoid 341!
Lưu trú 1 đêm vào Tháng 3, 2024
ngp trả lời vào 21/03/2024
Dear Michal,Your feedback regarding your recent stay at our Radisson Blu Edwardian Grafton Hotel is greatly valued, and we sincerely regret that your experience did not meet your usual expectations. It's disheartening to learn about the issues you encountered with your allocated room. Our intentions are to provide a comfortable and spacious space for our guests to relax and unwind. We are sorry to hear that the room you were assigned did not meet this standard. The issue regarding the carpet's condition is also something we take note of. A well-maintained and clean environment is a fundamental part of our hospitality and it appears we fell short in this instance. While we can't change the past, we certainly hope to have the opportunity to serve you better in the future. We want your experiences at our hotel to be nothing short of excellent in all aspects. Thank you once again for bringing these issues to our attention. Your insights help us strive for constant improvement in the services we offer to our valued guests like yourself.Warm regards.Nicholas - Supervisor

6/10 - Được

David

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Property was nice but we were given a room above the loading bay!
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Team trả lời vào 21/03/2024
Dear David,Your comments regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London are most appreciated. We are pleased to hear that you found our property to be nice, as we strive to maintain a high standard of elegance and comfort for all our guests.We regret to learn about the inconvenience you experienced due to the location of your room. Your experience is not indicative of the service we aim to provide, as we always aspire to ensure all our guests have the most peaceful and enjoyable stay possible. Noted your feedback about the room assignment, it will be shared with the team for attention.Remember that our team is always at your disposal to assist with any requests or concerns you may have during your stay. Please do not hesitate to let us know if you have any specific preferences or requests for future stays, such as a quiet room or a specific floor, and we will do our utmost to accommodate them.We hope you will give us another opportunity to welcome you back and provide you with an improved experience at the Radisson Blu Edwardian Grafton Hotel, London. Your satisfaction is our utmost priority.Warm regards.Tzoulian,Night Receptionist.

6/10 - Được

Mario

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved everything about this hotel, the atmosphere, the staff. Maybe its just me but the mattress in my room was very stiff
ngp trả lời vào 20/03/2024
Dear Mario,Your warm words about your experience at the Radisson Blu Edwardian Grafton Hotel truly brighten our day. It is pleasing to hear that you enjoyed the ambiance and our devoted team. We strive to make every guest's stay a delightful one, and your positive feedback is a testament to our continuous efforts.Regarding your observation about the mattress, we understand that comfort preferences can vary greatly among guests. We are sorry to hear that you found it to be stiffer than your liking. We appreciate your feedback as it helps us recognize areas where we can improve to better meet the expectations of our guests.Again, we appreciate you taking the time to share your experience, and we look forward to welcoming you back on your next visit to London.Warm regards.Nicholas - Supervisor

8/10 - Tốt

Wafaa, London

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 14 đêm vào Tháng 3, 2024
Reception Team trả lời vào 12/04/2024
Dear Wafaa,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review. However, we also notice there's a room for improvement to make your experience a perfect one.We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

6/10 - Được

seiichiro

Không thích: Tiện nghi, dịch vụ
湯船が欲しい
Lưu trú 6 đêm vào Tháng 3, 2024
ngp trả lời vào 20/03/2024
Dear Seiichiro,We are thrilled to hear that you appreciated the room and the location of our hotel. It is always a pleasure to know that guests find our accommodations comfortable and our location convenient.Our hotel's location in the heart of London's Fitzrovia is indeed one of our key strengths. Being within walking distance of Covent Garden, Soho, and Oxford Street, we are delighted that you found it beneficial. It's superb to know that our proximity to key London attractions such as Regent's Park and the British Museum, which are less than 10 minutes’ walk away, added value to your stay.Furthermore, our close proximity to the West End's many theatres, like the Dominion Theatre, the Shaftesbury Theatre, and Soho Place, is something that our guests often appreciate. We trust that this added an extra layer of entertainment and convenience to your time with us.It is our aim to provide an experience that combines comfort, convenience, and a prime location to explore all that London has to offer. We look forward to welcoming you back to Radisson Blu Edwardian Grafton Hotel, London, in the future.Warm regards.Nicholas - Supervisor

10/10 - Xuất sắc

Fiona

Lưu trú 1 đêm vào Tháng 3, 2024
Reception Team trả lời vào 10/04/2024
Dear Fiona,Thank you for taking the time to share your feedback about your stay. We are glad to hear that you enjoyed your stay with us, and we look forward to welcoming you back in the near future.Warm regards,Tzoulian,Night Receptionist,The Radisson Blu Grafton Hotel, London Team.

8/10 - Tốt

Shakil, Birmingham

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 2, 2024
Reception Team trả lời vào 16/03/2024
Dear Shakil,It's wonderful to see the four-star rating you've bestowed upon our hotel. As a part of the team at Radisson Blu Grafton Hotel, London, it's always heartening to see that our efforts to provide a top-notch experience are being recognized and appreciated. Your rating suggests that you had a largely satisfying stay with us, and that is indeed our aim - to ensure each of our guests enjoys a memorable experience. We take pride in our commitment to providing quality service and hospitality, and it's rewarding to see that reflected in your review.However, we also notice there's a room for improvement to make your experience a perfect one. We would be grateful if you could share more details about your stay. Your insights would help us understand where we fell short of meeting your expectations.Looking forward to welcoming you back at the Radisson Blu Grafton Hotel, London, for an even more delightful stay in the future.Warm regards.Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Syed

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel, perfect location and best staff in London
Lưu trú 1 đêm vào Tháng 3, 2024
Edgar trả lời vào 12/03/2024
Dear Syed, Your kind words have made our day! It's uplifting to hear that you enjoyed your stay at the Radisson Blu Edwardian Grafton Hotel and found our location to be perfect. Being nestled in London’s Fitzrovia allows our guests to explore the vibrant Covent Garden, Soho, and Oxford Street with ease. We're thrilled you were able to take advantage of this.Moreover, your commendation of our staff as the 'best in London' is truly heartwarming. Our team works diligently to ensure all our guests feel welcome and comfortable during their stay. Your feedback serves as a wonderful testament to their dedication and hard work.We look forward to welcoming you back on your next visit to London and promise to continue delivering the high standards of service that you have come to appreciate.Warm regards,Edgar FReception Manager

10/10 - Xuất sắc

Des, Enniskillen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Edgar trả lời vào 12/03/2024
Dear Des, We are delighted to hear that your experience at the Radisson Blu Edwardian Grafton Hotel was marked as excellent. It is always a pleasure to receive such positive feedback from our esteemed guests.Our team strives to create memorable experiences by offering top-notch services in a warm and welcoming environment. Your kind words reinforce our commitment to these values and encourage us to continue to strive for excellence.We look forward to the opportunity of serving you again in the future, and we hope that your next visit will be as pleasant as the previous one.Warm regards,Edgar FReception Manager

10/10 - Xuất sắc

Taneesha

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff here were very accommodating and friendly!
Lưu trú 1 đêm vào Tháng 3, 2024
Reception Team trả lời vào 06/03/2024
Dear Taneesha,It is indeed delightful to hear such positive words and it's always satisfying to know that our guests have a pleasant experience at Radisson Blu Edwardian Grafton Hotel, London.Our staff is indeed the cornerstone of our hotel's commitment to delivering superior guest experiences. They strive to provide a warm, friendly and accommodating service to all our esteemed guests. Thus, your kind words of appreciation will certainly be conveyed to them.We believe that a hotel is more than just a place to stay. It's about creating memorable experiences and making guests feel special and welcomed. Your feedback indicates that we are moving in the right direction.We hope to have the pleasure of welcoming you back soon, and endeavor to make your future stays even more enjoyable.Warm regards,Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Lee, Richmond

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location for travel in and around London. Friendly and helpful staff.
Lưu trú 9 đêm vào Tháng 2, 2024
ngp trả lời vào 29/02/2024
Dear Lee,We are truly delighted to read your positive feedback regarding your recent stay at the Radisson Blu Edwardian Grafton Hotel, London. Your kind words about our friendly and helpful staff are greatly appreciated, as we constantly strive to provide the highest level of service to all our guests.Indeed, our strategic location in Fitzrovia serves as one of our most distinguishing features. Being in close proximity to Covent Garden, Soho, and Oxford Street certainly makes us an ideal choice for those seeking to explore the vibrant culture and attractions the city of London has to offer. We hope that this aspect of your stay enhanced your London experience and made your travel in and around the city more convenient and enjoyable.Once again, thank you for sharing your thoughts. It is through such feedback that we continue to improve and strive for excellence. We sincerely look forward to welcoming you back on your future visits to London.Warm regards, Nicholas - Supervisor

10/10 - Xuất sắc

Alexandra

Thích: Sạch sẽ
Convenient location. Professional service. Bedroom was clean. Bathroom was small but had everything that you needed. No Guinness in the bar but good choice of wine.
Lưu trú 1 đêm vào Tháng 2, 2024
Guest Relation Team trả lời vào 26/02/2024
Dear Alexandra,Your positive feedback on your recent stay at the Radisson Blu Edwardian Grafton Hotel is very much appreciated. It is indeed an excellent location in London’s Fitzrovia, with Covent Garden, Soho, and Oxford Street just a short walk away. It's a delight to know you found our location convenient.We are pleased that you enjoyed our professional service and found the bedroom clean. We understand that the bathroom size might not have been as expected, however, we are glad you found it equipped with all the necessary amenities for a comfortable stay. We also acknowledge your comment about the absence of Guinness in our bar, and we hope that our good choice of wine added to your overall experience. We are also proud to offer spacious rooms accommodating up to four guests, ideal for young families or group travel, which adds to the comfort and ease of our guests.Thank you once again for choosing to stay at Radisson Blu Edwardian Grafton Hotel. We look forward to welcoming you back in the future.Warm regards.Guest Relation Team

10/10 - Xuất sắc

Laurie, New York

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 7 đêm vào Tháng 2, 2024
Guest Relation Team trả lời vào 26/02/2024
Dear Laurie,Thank you for staying with us at The Radisson Blu Edwardian Grafton Hotel and for taking the time to leave a review following your stay with us.We are thrilled to see that you have enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind RegardsGuest Relation Team

6/10 - Được

Lena, Minneapolis

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was really conveniently located, and had lots of dining options nearby, but the area was a bit too busy for me (on a main road, near a hospital and by the tube). Great for convenience out of Euston station and for a short trip but not exactly a relaxing stay
Lưu trú 1 đêm vào Tháng 2, 2024
ngp trả lời vào 23/02/2024
Dear Lena,It is heartening to read that you found the location of our hotel beneficial for your stay. Radisson Blu Edwardian Grafton Hotel is indeed situated in the vibrant area of London’s Fitzrovia, which offers a plethora of dining options and is within an easy reach to various city attractions. We understand that the bustling nature of the locality might not provide a tranquil ambiance for all our guests. However, being close to the tube and Euston station, it certainly provides great convenience for those seeking to explore the city or for short business trips.Moreover, our location is also ideal for lovers of the theatre. The West End, with its many theatres, including the Dominion Theatre and the Shaftesbury Theatre, is just a short walk away. This allows our guests to take advantage of London's rich cultural scene.Your feedback is invaluable and we will continue striving to provide the best possible experience for all our guests. We hope to welcome you back to Radisson Blu Edwardian Grafton Hotel, perhaps for a different occasion that might allow you to enjoy the full benefits of our strategic location.Warm regards.Nicholas - Supervisor

10/10 - Xuất sắc

Alex

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean, super helpful staff and an amazing location
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 20/02/2024
Dear Alex,Your rating and the wonderful comments you've shared with us regarding your stay at the Radisson Blu Edwardian Grafton Hotel are greatly appreciated. We are thrilled to hear that our cleanliness and the level of service provided by our staff exceeded your expectations. We take immense pride in maintaining high standards of cleanliness and providing each guest with the assistance they require. It's gratifying to know that our efforts have added value to your stay. Our prime location indeed sets us apart. We are situated in an area that enables our guests to reach several key London attractions, including Regent’s Park and the British Museum, within just a 10-minute walk. Besides, our proximity to the West End’s theatres like the Dominion Theatre, the Shaftesbury Theatre and Soho Place makes us an ideal choice for theater enthusiasts.Furthermore, we're pleased that you enjoyed the spaciousness of our rooms. We aim to provide a comfortable and relaxing environment, especially for young families, who require additional space. Thank you once again for your kind words. We are eagerly looking forward to your next visit.Warm regards.Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Nigel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing friendly helpful staff great location for the tube and Euston station. Clean and modern hotel with excellent staff and facilities.
Lưu trú 2 đêm vào Tháng 2, 2024
ngp trả lời vào 18/02/2024
Dear Nigel,It is delightful to read your favourable review about your stay at Radisson Blu Edwardian Grafton Hotel. It is our pride and joy to provide our guests with an unparalleled experience, and it is wonderful to hear that our dedicated staff and convenient location have made a positive impact on your stay.Our location in the heart of Fitzrovia is indeed a strategic advantage. As you've rightly pointed out, our hotel is a stone's throw away from Euston station and the tube, making it very convenient for our guests to travel around the city. Not only is the hotel well-connected to key transport hubs, but it also offers easy access to a variety of London's attractions. The historic Regent's Park and the renowned British Museum are just a leisurely stroll away, and the bustling areas of Covent Garden, Soho and Oxford Street are also within walking distance. We are pleased to know that you found our hotel to be clean and modern. We continuously strive to maintain high standards of cleanliness and to provide contemporary facilities to ensure a comfortable and enjoyable stay for our guests.Once again, it is heartening to hear such positive feedback, and we look forward to the opportunity of welcoming you back on your next visit to London.Warm regards,Nicholas - Supervisor

10/10 - Xuất sắc

ERI

Lưu trú 7 đêm vào Tháng 2, 2024
Reception Team trả lời vào 21/03/2024
Dear Eri,Your perfect rating is much appreciated. We are delighted to know that your experience at the Radisson Blu Edwardian Grafton Hotel in London was satisfying.We take pride in our offerings and always strive to provide the most enjoyable experiences for our guests. It's delightful to know that you enjoyed your time with us and we hope that your experience was as wonderful as you anticipated.In case your travels bring you back, we invite you to enjoy a pre-dinner drink or a light meal in our intimate bar. It's a wonderful place to relax and unwind, and we're certain you'd appreciate the ambience.Once again, thank you for your generous feedback. We look forward to welcoming you back, the next time you are in London.Warm regards.Tzoulian,Night Receptionist.

4/10 - Kém

Nicola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
Không thích: Tiện nghi phòng
Average
I don’t like to leave bad reviews but unfortunately there were too many negatives to not do so. The room was dated because of this didn’t feel that nice. I asked for a quiet room and was told I could have one facing inwards eg not facing h out onto the main road but was given one right on the main road. The air con unit was SO loud. It’s a wonder I managed to get to sleep. Then there was the sound of ambulances and general street noise. Then, to make things worse you could hear and feel the trains underground. On a positive the buffet breakfast was ok. The a la carte breakfast was awful to the point I could even eat it and that was after I waited 30 mins for it to arrive. Unfortunately I would stay here again due to the above and the fact that the location wasn’t that good for me either.
Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 18/02/2024
Dear Nicola,We regret to hear about the experiences that marred your stay at the Radisson Blu Edwardian Grafton Hotel. It is always our intention to deliver the best possible services to our guests, and it is clear from your review that we have not met your expectations this time.Your comments about the room you were allocated are noted. We understand the importance of a peaceful environment for a good rest and it's unfortunate that your room did not provide this. We have a variety of rooms, each with its own unique features and benefits. Perhaps on a future visit, we can help you select a room that better meets your needs.We are sorry to read your comments about the air conditioning unit and the level of noise you experienced. It's truly unfortunate that these issues affected your stay.With regards to the breakfast, we are pleased to know you found the buffet satisfactory. However, we are saddened to hear about your experience with the a la carte breakfast. We always strive to provide a variety of high-quality food options for our guests.We understand that you found the location not ideal for your needs. We are situated in a bustling part of London, and we realise that this may not suit everyone's preferences.We are truly sorry for any inconvenience you experienced, and we sincerely hope you would reconsider and give us another opportunity to offer you an improved experience in the future. Warm regards,Tzoulian,Night Receptionist.

2/10 - Tồi

Nick

Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 18/02/2024
Dear Nick,We are sincerely sorry to hear that your experience at the Radisson Blu Edwardian Grafton Hotel did not meet your expectations. Our aim is to provide every guest with a memorable and exceptional stay and we regret that we fell short in your case.We value your feedback as it allows us to see where we need to improve. While we strive to create a perfect environment for our guests, it seems that we may have missed the mark during your stay. We understand that the overall score you've given is reflective of your dissatisfaction and for that, please accept our apologies.In spite of this, we hope that this experience will not deter you from choosing to stay with us again in the future. We are committed to providing top-quality service and facilities, and we are always working on improving our standards.Please know that your experience is not indicative of the high standards we set for ourselves and strive to provide to our guests. We are confident that on your next visit, we can offer a better experience.Once again, we regret any inconvenience you may have experienced and thank you for your feedback. We hope to have the opportunity to welcome you back in the future and show you the high level of service we are known for.Warm regards,Tzoulian,Night Receptionist.

8/10 - Tốt

David

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Reception Team trả lời vào 18/02/2024
Dear David,Your generous score of 8 out of 10 is greatly appreciated. It is heartening to learn that you found our services at Radisson Blu Edwardian Grafton Hotel, London to be satisfactory.In our continuous pursuit of excellence, it would be invaluable to us if you could share a bit more about your experience. Your insights can help us understand what we did right and where there might be room for refinement. Our philosophy has always revolved around providing our guests with an exceptional experience, and your feedback is a critical part of that journey. We are committed to ensuring that all our guests leave with positive memories and a desire to return.We're looking forward to hearing more about your stay and hope to have the pleasure of welcoming you back to Radisson Blu Edwardian Grafton Hotel, London in the near future.Warm regards,Tzoulian,Night Receptionist.

8/10 - Tốt

Fraser

Thích: Sạch sẽ, nhân viên & dịch vụ
Good hotel. Impressive breakfast. Staff service also impressive. However, sound insulation between rooms was poor, even in premium priced rooms.
Lưu trú 3 đêm vào Tháng 2, 2024
Reception Team trả lời vào 18/02/2024
Dear Fraser,We are delighted to hear that you found our hotel to your liking and had an enjoyable stay. Your kind words about our impressive breakfast and the exceptional service provided by our staff are much appreciated. Indeed, it is our goal to ensure our guests start their day on a high note with a variety of wholesome and hearty options such as fresh fruits, granola, yogurt, superfoods and a selection of cooked options, pastries and more.We regret to hear, however, that you experienced some inconvenience with the sound insulation in your room. We understand that this is an essential aspect of a comfortable stay and we are always striving to provide our guests with a serene and peaceful environment.We value your feedback as it helps us identify the areas where we can improve to provide an even more enjoyable experience for our guests. Rest assured, your comments have been duly noted and will be shared with our management team as part of our continuous commitment to enhancing our guest experience.Thank you once again for choosing to stay at Radisson Blu Edwardian Grafton Hotel and we look forward to welcoming you back in the near future.Warm regards.Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Sean

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location!
Lưu trú 3 đêm vào Tháng 2, 2024
Kajla L trả lời vào 15/02/2024
Dear Sean,We are delighted to hear that you appreciated our prime location in the heart of London. Indeed, the Radisson Blu Edwardian Grafton Hotel is nestled in the vibrant district of Fitzrovia. This makes it perfect for guests like yourself who wish to explore the city's renowned attractions nearby.The close proximity to Covent Garden, Soho, and Oxford Street, all within walking distance, certainly adds to the appeal of our location. These areas offer a wealth of shopping, dining, and entertainment options to suit every taste and make your stay with us even more enjoyable.We look forward to welcoming you back for another stay, and for you to take advantage of all the conveniences our location offers. Warm regards,Kajla LReception Manager

8/10 - Tốt

Hayley

Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 18/02/2024
Dear Hayley,Your rating truly caught our attention. It is delightful to see your positive evaluation of the Radisson Blu Edwardian Grafton Hotel.Every day, our dedicated team of professionals works tirelessly to ensure each guest has a wonderful experience. Your score its signals to us that we are succeeding in providing an enjoyable stay, which is the core of our hotel's philosophy.However, the pursuit of perfection is a continuous journey. We acknowledge that there may be areas where we can further improve to make your next stay even better. Your feedback plays a crucial role in this process. If you find the time, we would appreciate hearing more about your experience. Your suggestions will provide invaluable insights that will guide our continuous effort to enhance our services and amenities.Once again, thank you for choosing the Radisson Blu Edwardian Grafton Hotel for your stay in London. We look forward to welcoming you again and strive to make your next experience with us perfect.Warm regards,Tzoulian,Night Receptionist.

8/10 - Tốt

jorge alberto

Lưu trú 5 đêm vào Tháng 2, 2024
Reception Team trả lời vào 21/03/2024
Dear Jorge Alberto,We are delighted to see your score, for your stay at the Radisson Blu Edwardian Grafton Hotel. This rating signifies that you have had a largely positive experience, and it is our pleasure to have been a part of your journey in London.Our entire team strives to create a comfortable and memorable stay for all our guests, and it is gratifying to know that we were able to meet most of your expectations. However, we understand that there is always room for improvement, and we are committed to refining our services to ensure a truly exceptional experience for our esteemed guests. Your feedback is a valuable component of our continuous improvement efforts. It provides us with a perspective that helps us understand where we excel and where we may need to focus our attention to improve. Once again, thank you for choosing Radisson Blu Edwardian Grafton Hotel for your stay in London. We hope to have the opportunity to serve you again in the future, and we aim to make your next stay even more satisfying.Warm regards,Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Darren C

Lưu trú 3 đêm vào Tháng 2, 2024
Reception Team trả lời vào 15/02/2024
Dear Darren C,We are delighted to read your review and see that you rated us as perfect . It certainly brings us immense joy to know that we succeeded in creating a memorable experience for you during your stay at Radisson Blu Edwardian Grafton Hotel, London.Your high rating reaffirms that our dedication to providing excellent service and a comfortable, enjoyable environment is resonating with our guests.And speaking of enjoyment, might we suggest you try having a pre-dinner drink or a light meal in our intimate bar during your next visit? It's a wonderful place to unwind after a day of sightseeing or meetings, and we're confident you'll appreciate the ambiance.Once again, we appreciate your feedback and look forward to welcoming you back in the near future. Warm regards.Tzoulian,Night Receptionist.

8/10 - Tốt

Humbert

Lưu trú 4 đêm vào Tháng 2, 2024
Reception Team trả lời vào 15/02/2024
Dear Humbert,Your rating on our service is greatly appreciated, shows us that you had a satisfactory stay at the Radisson Blu Edwardian Grafton Hotel, London. This rating allows us to identify that we are on the right track when it comes to creating a memorable experience for our guests. Every point you have given us is a testament to the efforts of our dedicated team who work tirelessly to offer top-tier hospitality. However, we understand that there is always room for improvement. Your rating motivates us to strive for those extra two points and reach the perfect score of 10. Our philosophy is to offer exceptional services and ensure our guest's stay is as comfortable and enjoyable as possible. We hope to have the opportunity to serve you again in the future, and aim to make your next experience even better.Warm regards.Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Dean

Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 15/02/2024
Dear Dean,Your succinct review, rating us as perfect, fills our hearts with joy. We are thrilled to know that we were able to meet your expectations during your stay at the Radisson Blu Edwardian Grafton Hotel, London.It's delightful to hear that you had such an enjoyable experience. Our team strives to create memorable moments for all our guests.While here, we hope you had the chance to unwind with a pre-dinner drink or enjoy a light meal in the intimate setting of our bar. Our aim is to provide our guests with a variety of experiences, and our bar offers an ideal space for relaxation and conversation.We appreciate your positive feedback and it motivates us to strive for excellence in our services. It is always our pleasure to serve you and we look forward to welcoming you back soon.Warm regards.Tzoulian,Night Receptionist.

10/10 - Xuất sắc

????

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 3 đêm vào Tháng 12, 2023
Guest Relation Team trả lời vào 12/02/2024
Dear Guest,Thank you for choosing the Radisson Blu Edwardian Grafton hotel for your recent stay in London and for taking the time to leave us a review.We are delighted to see that you have enjoyed your stay with us and we look forward to welcoming you back in the near future.Kind RegardsGuest Relation Team

10/10 - Xuất sắc

Mehtaab

Lưu trú 1 đêm vào Tháng 2, 2024
Reception Team trả lời vào 21/03/2024
Dear Mehtaab,We're absolutely delighted to see your perfect rating. It's wonderful to know that your experience at the Radisson Blu Edwardian Grafton Hotel, London, met your expectations in such a splendid manner.Your rating is a testament to the high-quality service and attention to detail we strive to provide all our guests. Our hotel is proud to offer a variety of amenities, including our intimate bar, where guests can relax and enjoy a pre-dinner drink or light meal.We look forward to welcoming you back soon for another memorable stay. Your continued patronage is very much appreciated, and we hope to consistently provide you with the same level of service in the future.Warm regards.Tzoulian,Night Receptionist

10/10 - Xuất sắc

Martin

Lưu trú 2 đêm vào Tháng 2, 2024
Reception Team trả lời vào 13/02/2024
Dear Martin,Your succinct yet powerful score of '10 out of 10' has truly brightened our day at the Radisson Blu Edwardian Grafton Hotel. We're genuinely pleased to know that our efforts to provide an exceptional experience have resonated with you.In our continuous strive to deliver an ideal stay for our guests, we offer a variety of amenities designed to enhance your time with us. One such amenity is our intimate bar, which provides the perfect setting for a pre-dinner drink or light meal. We believe that this adds an extra layer of comfort and convenience to your stay, allowing you to unwind and indulge without leaving the premises.Once again, your positive feedback stands as a testament to our commitment towards making our guests' stay as enjoyable as possible. We eagerly look forward to your next visit, where you can once again enjoy everything that our hotel has to offer.Warm regards.Tzoulian,Night Receptionist.

10/10 - Xuất sắc

Ceyhun

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
ngp trả lời vào 09/02/2024
Dear Ceyhun,It is indeed a pleasure to read that your stay at Radisson Blu Edwardian Grafton Hotel was nothing short of 'great'. Your brief yet impactful comment is highly appreciated and we are delighted to know that you faced no issues during your time with us.Our team takes pride in ensuring that all our guests have a seamless and memorable experience. From our modern interiors to our dedicated service, we strive to offer an environment that feels both luxurious and comfortable. We hope you also had the chance to utilize our fully-equipped gym, which is open round-the-clock for our guest's convenience. The contemporary design, combined with its range of cardio machines and free weights area, offers our guests a unique fitness experience.We look forward to welcoming you back to the Radisson Blu Edwardian Grafton Hotel on your next visit to London and continue to meet your expectations.Warm regards.Nicholas - Supervisor