Dear Fabio,Thank you for your feedback on your recent stay at The Cumberland Hotel. We appreciate you taking the time to share your thoughts, especially regarding the elevator situation.We sincerely apologize for the inconvenience caused by the long elevator wait times. We understand this is a major frustration, especially when the hotel is full.We are reviewing usage patterns to minimize wait times, especially during peak hours.We hope to have the opportunity to welcome you back to The Cumberland Hotel and demonstrate our commitment to improvement.Kind regards,Guest ServicesThe Cumberland

Dear Ricardo,A huge thank you for your 5-star rating! We're delighted you had a perfect experience at The Cumberland Hotel. We hope you'll consider staying with us again soon! Until next time stay safe!Kind regards,Guest ServicesThe Cumberland

Dear Andrew,Thank you for your feedback of The Cumberland Hotel. We appreciate you taking the time to share your thoughts.We're happy to hear you awarded us a four-star rating. However, we're also curious to understand your comment about the hotel feeling "down market."Our goal is to provide a comfortable and stylish experience for all our guests. If there were specific aspects that didn't meet your expectations, we'd appreciate hearing more about them.This feedback helps us identify areas for improvement.Thank you again for your feedback. We hope to have the opportunity to welcome you back to The Cumberland Hotel in the future and deliver a truly exceptional experience.Kind regards,Guest ServicesThe Cumberland

Dear Mohammed,Thank you for taking the time to share your awesome feedback. We are thrilled you enjoyed your stay from start to finish. We hope you will come back to do it all over again. Until next time safe travels!Kind regards,Guest ServicesThe Cumberland

Dear Alessia,Thank you for taking the time to share your positive feedback about your recent stay at The Cumberland! We are thrilled to hear that you enjoyed your stay from start to finish. We take great pride in our staff's excellent service, so it's especially rewarding to know they made a positive impression on you.The Cumberland's location in Marylebone offers easy access to all that London has to offer, and we strive to provide a comfortable and welcoming environment for all our guests. We're delighted you experienced this during your visit.We sincerely hope to welcome you back to The Cumberland on your next trip to London. There's always something new to discover in our vibrant city! Safe travels until we meet again.Kind regards,Guest ServicesThe Cumberland

Dear Geir,Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of expectations. We apologize for the issues you encountered with the breakfast room ambiance and the quality of the coffee. Your comments are important to us, and we will address them with our team to make necessary improvements.Regarding the smell of sewage in the reception, we are actively investigating and addressing this issue to ensure a pleasant environment for all our guests.We appreciate your honest feedback and hope to have the opportunity to exceed your expectations on a future visit.Best regards,Guest Services,The Cumberland

Dear Carl,Thank you for taking the time to leave a review of your recent stay at The Cumberland Hotel! It's wonderful to hear about your positive interaction with Mayqueen. We appreciate you mentioning her pleasant demeanor on your departure, We'll be sure to share your kind words with the entire security team.The Canadian lapel pin is a lovely token of your appreciation, she is touched by the gesture.At The Cumberland Hotel, we strive to provide exceptional service, and your feedback lets us know we're on the right track. Thank you for choosing us, and we hope to welcome you back again soon!Kind regards,Guest ServicesThe Cumberland

Dear Adam,Thank you for your positive feedback! We're glad to hear that you enjoyed our central location, cleanliness, and friendly service. We appreciate your kind words and hope to welcome you back again soon!

Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland

Dear Rahal, Thank you for taking the time to share your experience with us at The Cumberland. We are delighted to hear that your stay was overall a hit! If there is anything in particular we can do to make sure the next visit ticks all the boxes, please let us know. We look forward to welcoming you back where we are sure we will make it a trip to remember! Kind regards, Guest Services The Cumberland

Dear Carmelo,Thank you for your rating of your recent stay with us at The Cumberland. We're glad it was a good time overall, but we would love it if you reached out and let us know which areas we could improve on. We are always striving to give all our guests a smash hit!Kind regards,Guest ServicesThe Cumberland

Dear Falah,Thanks for the positive feedback. We're glad you had a good time and we hope to welcome you back in the near future for another rockin' stay!Kind regards,Guest ServicesThe Cumberland

Dear Kevin,Thanks for taking the time to leave a review. Whilst we're glad that you had a great time over all, we're sad to see it wasn't the smash hit that we love to give all our guests. If you wouldn't mind reaching out, we'd love to see what areas need a tune up.We hope to welcoming you back soon for a stay that goes up to 11!Kind regards,Guest ServicesThe Cumberland

Dear Dominic,Thank you for your feedback. We apologize for any inconvenience you experienced with our communication methods. We'll review our procedures to ensure a more efficient response to text messages in the future. If you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to improve your experience.Kind regards,Guest Services,The Cumberland

Dear Sacha,Thank you for taking the time to rate your recent stay. We pride ourselves on having great staff service, and are happy to hear that you enjoyed your stay from start to finish. We look forward to welcome you back to our property next time you are in our city!Kind regards,Guest ServicesThe Cumberland

Dear Tareak,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Alexander,A huge thank you for your 5-star rating! We're delighted you had a perfect experience at The Cumberland Hotel. We hope you'll consider staying with us again soon! Until next time stay safe!Kind regards,Guest ServicesThe Cumberland

Dear Sneha,A huge thank you for your 5-star rating! We're delighted you had a perfect experience at The Cumberland Hotel. We hope you'll consider staying with us again soon! Until next time stay safe!Kind regards,Guest ServicesThe Cumberland

Thank you for your feedback! We're glad you found our location close to the city center convenient. We hope to welcome you back again soon!

Thank you for your review!!

Dear Donald,Thank you for taking the time to share about your stay and for being our guest. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Tatjana,Thank you for taking the time to share your feedback following your recent stay here at The Cumberland Hotel. We are thrilled you enjoyed your overall stay. Your comment regarding the extra bed has been shared with the head of department in order to avoid similar occurrences in the future.Kind regards,Guest ServicesThe Cumberland

Dear John,Thank you for leaving feedback on your recent stay at The Cumberland Hotel. We appreciate both the positive and negative comments, as they help us identify areas where we excelled and areas where we can improve to ensure all our guests receive a superstar experience.We are thrilled you enjoyed our lovely clean specious room and delicious food.We are sorry you were let down by the service at SOUND bar. Please rest assured your comments have been shared directly the head of department for further investigation. Again we would like to thank you for bringing this to our attention; retraining will be issued where necessary. We hope to have the opportunity to welcome you back where we can showcase the high level of customer service you deserve.Kind regards,Guest ServicesThe Cumberland

Dear Michaleen,Thank you for your feedback. We are thrilled you found our hard working team incredibly friendly & helpful. We are however sorry to hear that your room was not serviced by housekeeping, we wish to extend our most sincere apologies for this oversight and for any inconvenience caused. Please rest assured this has been flagged with our housekeeping's head of department to ensure issues such as these aren't to be repeated. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride.Kind regards,Guest ServicesThe Cumberland

Dear Faisal,We're thrilled to hear you enjoyed your stay with us at The Cumberland, especially our vibrant and lively lobby.A great lobby sets the stage for a fantastic stay, and we're glad ours struck the right chord with you! Whether it's a place to relax after exploring London or meet up with fellow adventurers, we strive to make it a comfortable and welcoming space.While we always aim for a perfect 10, we appreciate your honest feedback. Is there anything specific we can do to crank things up to an 11 for your next visit? Just let us know!We hope to see you again soon for another unforgettable encore! The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland

Dear Susan,Thank you for taking the time to rate your recent stay. We pride ourselves on having great staff service, and are happy to hear that you enjoyed your stay from start to finish. We look forward to welcome you back to our property next time you are in our city!Kind regards,Guest ServicesThe Cumberland

Dear Lara,Thank you for sharing your feedback regarding your stay at the Cumberland Hotel in London.Our centralized location is ideal for all of your traveling needs, we're glad this worked out well for you. With a spirit to serve, we look forward to having you return to stay with us again in the future.Kind regards.Guest ServicesThe Cumberland

Dear Natalie,We're over the moon to hear you had a fantastic stay here at The Cumberland, and that you especially enjoyed our rockstar team - that's music to our ears!A big shout-out to our amazing crew - they work hard to make every guest feel welcome.Thanks again for rocking with us! We can't wait to welcome you back for another stay that's sure to be off the charts!Kind regards,Guest ServicesThe Cumberland

Dear Elizabeth,We're thrilled you enjoyed your stay with us at The Cumberland, especially the delicious breakfast, comfortable beds, and large rooms - those are definitely all the ingredients for a relaxing and re-energizing stay!While a 4-star review is fantastic, we're always striving to hit those five-star highs. Is there anything we could have done to make your stay even more incredible?Perhaps next time you can join us for some nightly live music in our SOUND Cafe? We'd love to have the opportunity to make sure your next London adventure is a smash hit!Kind regards,Guest ServicesThe Cumberland

Dear Karen,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Michele,Thank you for taking the time to share your feedback following your recent stay at The Cumberland Hotel. We are truly thrilled you enjoyed your stay overall. Your constructive feedback regarding the operation of the light in your room has been shared with the head of department for future improvement. We hope to have the opportunity to welcome you back to our hotel where we can showcase the 5-star service we take so much pride in.Kind regards,Guest ServicesThe Cumberland

Dear Mohammed,Thanks for giving The Cumberland Hotel a 4-star review. We appreciate your honest feedback, especially about your recent stay.We're thrilled to hear you found the hotel clean - that's the perfect opening chord to a harmonious stay! However, it sounds like the room cleaning service didn't quite keep at the same level. We sincerely apologise for any shortcomings with housekeeping. We take cleanliness and guest comfort very seriously. To understand what went wrong, we'd love to hear some specifics about your experience. Just reach out to us at Guest Services if you have anything in particular to add.Our housekeeping team works hard to keep our 900+ rooms sparkling clean, from 9am to 5pm. However, in the future, if you wish your room to be cleaned at a specific time, just let any of our team know and we will do our best to accommodate you.We hope this doesn't deter you from staying with us again. We hope we get the opportunity to give you the superstar stay your deserve.Kind regards,Guest ServicesThe Cumberland

Dear Petra,We're thrilled to hear you had a fantastic stay with us at The Cumberland.A great location, friendly staff, and attentive service - that's the holy trinity of an amazing hotel experience, and it sounds like we hit all the high notes for you! We take pride in creating a comfortable and fun environment with a stellar team, so your kind words mean the world to us.We hope to see you again soon for another unforgettable encore! Whenever your travels bring you back to London, The Cumberland Hotel will be waiting with open arms.Kind regards,Guest ServicesThe Cumberland

Dear Juan,Thank you for taking the time to share your recent experience at The Cumberland Hotel. We appreciate your positive feedback regarding the overall quality of our facilities.At The Cumberland Hotel, we strive to provide exceptional service and amenities for all our guests. While we are delighted you found our facilities to be great, we are always seeking ways to improve. We would be grateful if you could elaborate on any specific aspects of the facilities you found particularly impressive. Your feedback is invaluable in helping us ensure we continue to meet and exceed guest expectations.Thank you again for choosing The Cumberland Hotel. We look forward to welcoming you back for another stay in the future.Kind regards,Guest ServicesThe Cumberland

Dear Tina,We're thrilled to hear you has a smash hit stay with us at The Cumberland. Who wouldn't love our central location - just steps away from Marble Arch Underground station? Sounds like you had the perfect front-row seat for exploring London! And a big shout-out to our incredible hotel crew - they're the true rockstars who make sure every guest feels welcome and has a fantastic stay.We take pride in offering a comfortable and fun experience in a prime location, and it sounds like you experienced it all! We appreciate you highly recommending us, it means the world to us!Whenever your travels bring you back to London, we hope The Cumberland Hotel will be your choice again.Kind regards,Guest ServicesThe Cumberland

Dear Helene,Thank you for taking the time to review your recent stay at The Cumberland Hotel. We are delighted to receive a perfect rating and appreciate your feedback.We are pleased to hear that you enjoyed all aspects of your stay, with the exception of a brief delay upon arrival related to your reservation. We sincerely apologise for any inconvenience this may have caused, but are glad to hear it was solved swiftly.We take pride in providing a seamless experience for all our guests, and we are constantly working to improve our systems and processes. We appreciate your understanding regarding the initial challenge and your kind words about the resolution provided by our team.Thank you again for choosing The Cumberland Hotel. We look forward to welcoming you back for another smash hit stay in the future.Kind regards,Guest ServicesThe Cumberland

Dear Regan,Thank you so much for choosing The Cumberland Hotel as your accommodation London as well as for taking the time to rate your experience with us. However, please accept our sincere apology that we could not meet all your expectations during your visit. We will definitely share your rating with the concern department to improve in the future and provide our best service we take so much pride in.Kind regards,Guest Services The Cumberland

Dear Beatrice,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Tatsuya,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Jazmine,Thank you for this amazing feedback we too are glad you chose us for your first ever visit in UK. We are delighted that you enjoyed our central location of the hotel near all the major highlights of London and received an outstanding service from all our team members.We would love to have you back for another memorable stay in the nearest future. See you soon! Kind regards, Guest Services The Cumberland

Dear Khaled,Thank you for your feedback. It was a pleasure to show you all that the Cumberland has to offer and it makes us happy we succeeded in leaving you with a great overall impression! Your review is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Thank you for giving us a go and we look forward to welcoming you back soon. Safe travels until then!Kind regards,Guest ServicesThe Cumberland

Dear Nadia,Thank you for taking the time to share your feedback. We are so lucky to be based at Marble Arch in this breath-taking building which is so rich in musical history! It really is a safe haven for all music lovers. A spotless room is a must, and a professional and helpful team is what keeps us rockin'.Breakfast is the main meal of the day our Chef will certainly be delighted to know that you enjoyed the different selections we have on offer.We're genuinely sorry to hear that our lifts didn't quite hit the mark. However, it's important to note that they are constantly balancing the speed of the lifts with other considerations, such as ensuring the security of our hotel and the safety of our guests. Thank you for your understanding.We're all about making our guests feel at home, even if it's just a pit-stop for some shut-eye. If you ever decide to grace us with another stay, we promise to make the experience a smoother ride. We hope to be welcoming you back soon!Kind regards,Guest ServicesThe Cumberland

Dear Henning,Thank you for taking the time to share your detailed feedback. We love that our prime location, comfy rooms and overall look and feel of the hotel met your expectations.We regret to hear that the extra bed did not meet your expectation. We understand your observation about the hotel's busyness, and we continuously strive to strike the right balance to ensure a vibrant atmosphere without compromising guest comfort. We appreciate your insights, and we will carefully consider them as we work towards improvements.Our maintenance team will investigate the claim of the unpleasant smell. We are thoroughly overjoyed that you found the amenities to your liking and hope to welcome you back once again!Kind regards,Guest ServicesThe Cumberland

Dear Tannaz,Thank you for taking the time to share your feedback. We are pleased in general you enjoyed your time with us. Our impressive contemporary lobby is a great feature, and yes when we are busy the lobby is a hub of activity.We hope this doesn't deter you from visiting us again in order to give us the chance to redeem ourselves in your eyes.Kind regards,Guest ServicesThe Cumberland

Dear Harbinder,Thank you for taking the time to rate your most recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Brandy,Wow, thank you for the awesome feedback and awarding us 5 stars!The wonderful details and descriptions you provided really show the level of service and accommodations one will receive when staying at The Cumberland Hotel. Pair that with our amazing location,Thank you for being our guest and we hope to build upon the memories made on your next trip to the area. We hope that is soon. Safe travels!Kind regards,Guest ServicesThe Cumberland

Dear Sophie,Thank you for sharing your experience and you found us to be fabulous and you are already planning your next trip! It was a pleasure to show you all that The Cumberland has to offer, and it makes us happy we succeeded in leaving you with a great overall impression! Your feedback is spot on and really highlights our services, amenities, and the added touches our staff adds to your experience. Our team are already working on a plan to ensure you have another perfect 5 stars experience! Thanks for the recommendation. Making sure you are fully satisfied with your Cumberland stay is number one. We cannot wait to welcome you back, so see you soon!Kind regards,Guest ServicesThe Cumberland

Dear Yousef,Thank you for taking the time to rate your recent visit here at the Cumberland Hotel. We are delighted you enjoyed your stay from start to finish and we hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland

Dear Patricia,Thank you for your kind words and for recognizing our hard working team for their exceptional service. We're thrilled to hear that they were able to assist you during your stay and that you found our hotel to be clean and tidy. It's wonderful to know that you enjoyed the comfort of your room.Thanks for the recommendation. We look forward to welcoming you back for another enjoyable stay at The Cumberland Hotel.Kind regards,Guest ServicesThe Cumberland

Dear Robert,Thank you for taking time time out to share your lovely review following your recent stay here at The Cumberland Hotel. Our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We trilled you enjoyed our cool vibe fun at every turn and our team enhanced your stay and left you with an overall great impression of the level of dedicated service we strive to provide to our guests. Thank you for being our guest. We hope you will come back to do it all over again.Kind regards,Guest ServicesThe Cumberland