2/10 - Tồi
Aaron
Đi cùng bạn đồng hành
30/12/2025
Không thích: Sạch sẽ
I am disappointed with the Casablanca Inn.
When I arrived, Myroom smelled strongly of cigarettes and had stains/signs of bed bugs. I immediately asked the hotel staff about a new room and they quickly met with me and offered me two other rooms but one of the other ones also smelled like cigarettes. The third room had ripped and stained bedding as well with signs of damage and we quickly decided to stay elsewhere.
The hotel apologized- citing that their bedding is from a third-party provider and that they don’t typically wash it on site which is why they were not in the best shape
The hotel they told us that they would honor a refund if we contacted Expedia. They then took my keycard so that we could not stay (as we had expressed) and we left.
After talking to Expedia, they let me know that the hotel would not honor the previously agreed upon request.
I was not going to leave a review because I understand how short-staffed they were for cleaning, but it didn’t make sense to me why the hotel would change their mind after an employee agreed to honor it. They were speedy to offer an alternative which I appreciated, but none of the rooms were clean and it presented a safety issue which they also visually inspected.
I decided to stay here initially because of the reviews, but it is very clear that they all come from one person, likely an owner (many of the Expedia reviews have the same name). You’re better off staying somewhere else.
Aaron
Lưu trú 2 đêm vào Tháng 12, 2025