Khách sạn Luzerner Alps

"What a lovely bnb. New, clean, stylish, well thought out, lovely staff & yummy breakfast"

"No have A/C. The breakfast is ok."

"Great place to stay, staff was great!"

"Perfekt "

"Close to luzurn railway station. Lots of eateries close by. The hotel has a room open for tea/coffee, water. You can eat take away as cutlery and plates supplied. Only downside was no air-conditioning, just a fan in the room, it was hot so sleeping was almost impossible, not the fault of the hotel though. Other than that, a great little hotel with helpful staff."

"Positief: Leuk hotel, voor kinderen. Ontbijt is prima, vriendelijk personeel en goede parkeergelegenheid. Negatief: geen airco, hierdoor was het in onze kamer 30 graden. Niet te doen met slapen. Geen koelkast of waterkoker of koffie apparaat op onze kamer. Vooral de hitte in het hotel was voor ons een reden om nooit meer in de zomer daar naar toe te gaan. Ze boden wel ventilatoren en flessen water aan maar dit gaf met 30 graden geen verschil."

"The WiFi was terrible."

"Very nice place"

"Clean rooms with very comfortable beds. The showers were very nice. Air conditioning was very nice, especially with a heat wave. The breakfast was delicious with a lot of options."

"Good"

"Scenery"

"Clean room, comfortable beds, spacious room for 4 adults, AC worked well for a European hotel during an extreme heat wave. Breakfast had a good variety. Free bus pass provided which was helpful!"

"Great hotel in fabulous location with fantastic lake and mountains views. Staff were excellent and amenities were good. Shame for us was that there was major expansion construction work going in directly in front of the hotel and although 'paused' for summer we were not told about any of this until a few days before we arrived. Despite the 'pausing' there was still noise and dust being created directly in front of our room (and almost all other rooms) every day by workers apparently dealing with...

"Super chambre avec une superbe vue. Le personnel accueillant et souriant, nous avons le droit a une carte pour tous les transports gratuits avec les horaires du funiculaire et bus a l'arrivée n'oubliez pas de redemander si vous n'avez pas eu le mail ! Petit déjeuner salé/sucré avec pas mal de choix. Seul et vraiment seul bémol : les oreillers sont horribles 😁😁"

"I was very disappointed with my stay at this hotel. The customer service was among the worst I have experienced. Several staff members were rude, dismissive, and unwilling to listen to guest concerns. Whenever I tried to explain an issue, I felt that I was immediately dismissed and even accused of being dishonest rather than being treated with respect and professionalism. What was most frustrating were the numerous unexpected charges. Guests should be aware that calling reception by dialing “0”...

"Clean and friendly staff. Public transport right outside the door"

"Excellent location in Old Lucerne and walkable to all attractions, trains, boats. Not suitable for wheelchairs as two steps from front desk to elevator. Two nights well spent in the area. Loved Lucerne!"