4/10 - Kém
Sara
Đi theo nhóm, Đi cùng gia đình, Đi cùng bạn đồng hành
25/07/2025
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
The property itself was beautiful, clean. Great location walkable to restaurants, shopping, transit etc. our room was over an hour late which was unfortunate bc I had small tired children. We booked an apartment with 2 bedrooms and a pull out couch to sleep 5 people. 1st night we tried to pull out the couch and it wouldn’t come out then was crooked and collapsed when my son tried to sleep on it. There were springs on the floor and under the couch. We contacted reception who continuously asked us if we were opening it correctly and told us maintenance wasn’t available at 11pm. We had to put my son on the floor on some pillows. We were assured in the morning maintenance would come to fix it. The next day we went out & returned late in the evening after our excursions. The couch was not fixed, someone simply had come over to fix it but just closed it up it seemed. 2nd night we tried to open it again and it wouldn’t open and in fact was worse. I spoke with the reception and after arguing for 40 minutes telling them it won’t open even though they insisted it was fixed, I threatened to go down to reception & demand to speak to a manager & they finally called an emergency maintenance guy. He came & even he couldn’t open it … I’m Portuguese & understood when he even said it was broken. My son didn’t have a bed again. After arguing we were offered a 50% refund for our apartment. So if you’r getting a room for 5 make sure to check the pull out. All parts of a room should be working!
Sara
Lưu trú 2 đêm vào Tháng 7, 2025
