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Nhận xét về ibis Melbourne Central

3.5 out of 5
ibis Melbourne Central
399 Little Lonsdale Street, Melbourne, VIC

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 516/1003 nhận xét" "
Đánh giá 8 - Tốt. 359/1003 nhận xét" "
Đánh giá 6 - Được. 78/1003 nhận xét" "
Đánh giá 4 - Kém. 30/1003 nhận xét" "
Đánh giá 2 - Tồi. 20/1003 nhận xét" "

9,2/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,4/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Chad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall pretty good. Nice hotel, very modern and comfortable. Staff were very nice and welcoming. Great location with Bourke street close by and lots of food options and coffee bars. Would recommend.
Lưu trú 1 đêm vào Tháng 5, 2024
Ifwat Fakhrul trả lời vào 18/05/2024
Dear Chad,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And we are pleased to hear you've enjoyed the convenience of our location.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifwat FakhrulAssistant ManagerIbis Melbourne Central

8/10 - Tốt

Chin Kiat

Thích: Sạch sẽ
Excellent
Lưu trú 4 đêm vào Tháng 5, 2024
Ifwat Fakhrul trả lời vào 18/05/2024
Dear Chin Kiat,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifwat FakhrulAssistant ManagerIbis Melbourne Central

10/10 - Xuất sắc

Nhuan Linh

Lưu trú 4 đêm vào Tháng 4, 2024
Ifwat trả lời vào 26/05/2024
Dear Nhuan Linh,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ifwat FakhrulAssistant ManagerIbis Melbourne Central

10/10 - Xuất sắc

KOTA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
部屋も清潔で、建物もおしゃれ。 ホテルに付属してるバーやレストランも素敵でした。 クイーンビクトリアマーケットにも歩いて5分程度で行けるし、トラムの駅も近いので交通の便は良かったです。毎日、清掃ついでに牛乳のミニパック2本と紅茶などのアメニティーを充実させてくれてるのがありがたかったです。スタッフの方々もとても親切でした。
Lưu trú 5 đêm vào Tháng 4, 2024
DL trả lời vào 04/05/2024
Dear Kota,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 - Tốt

Wayne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to everything Great Breakfast
Lưu trú 2 đêm vào Tháng 4, 2024
DL trả lời vào 04/05/2024
Dear Wayne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
DL trả lời vào 04/05/2024
DearJames,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

RIKU

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
There is a one thing I want to fix the facility is entrance door. The door closes fast and dangerous if the finger was crushed.
Lưu trú 2 đêm vào Tháng 4, 2024
DL trả lời vào 28/04/2024
Dear Riku,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 - Tốt

Lee-Shan

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is the second time we stayed here. Loved its location, within 3-5 mins walk to the Elizabeth Street tram stop and Melbourne Central station, shopping area and plenty of restaurants. Perfect in every way.
Lưu trú 1 đêm vào Tháng 4, 2024
DL trả lời vào 28/04/2024
Dear Lee-Shan,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

2/10 - Tồi

HSIEN WEN

Lưu trú 4 đêm vào Tháng 4, 2024
David trả lời vào 27/04/2024
Dear Hsien Wen,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Naomi, Deniliquin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Customer service and clean amenities
Lưu trú 1 đêm vào Tháng 4, 2024
DL trả lời vào 27/04/2024
Dear Naomi,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 - Tốt

Julyssa

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel was great. Super nice and clean. I would say that it’s not very obvious for patrons of the Ibis to know where to go. There was no one at the ground floor to direct people and I feel like if you had a language barrier, you may not know where to go. The reception is on the second floor. They have an express check in that was very convenient and easy. There are people at reception if you need them. I did have ti ask where breakfast was as again, it isn’t obvious and they have 3 floors with different restaurants. It is pretty easy to get to the hotel via transit once you figure it out. I took an express bus from the airport and then took the train. From Melbourne central, it is an easy 10min walk max. Despite it being in a small street that looks almost like an alley, I felt pretty safe at night as a solo female traveller although I would just be cautions since getting to the main road you have to pass by small alleyways but there was always people around so it didn’t bother me. I found the tram and bus situation a bit complicated, but all of that is very close to the hotel. The room was nice and small, but had a distinct smell. I got a queen compact room, but I could see how there may not be enough room for two people or if you are a tall or bigger person, the shower is very tight. The sink is located in the room so not much space and only one drawer for clothing.
Lưu trú 3 đêm vào Tháng 4, 2024
DL trả lời vào 27/04/2024
Dear Julyssa,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Jo-Anne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Central clean everything you would ask for in a hotel
Lưu trú 4 đêm vào Tháng 4, 2024
DL trả lời vào 27/04/2024
Dear Jo-Anne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Sarra

Lưu trú 3 đêm vào Tháng 4, 2024
DL trả lời vào 10/05/2024
Dear Sarra,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Jania

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Having booked a ‘compact room’ I was very pleasantly surprised as it was excellent size for a one person stay (or two if not planning on spending lots of time in room. Comfortable, affordable and great location
Lưu trú 4 đêm vào Tháng 4, 2024
David trả lời vào 20/04/2024
Dear Jania,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Daniel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Well located in the heart of Melbourne, good food
Lưu trú 2 đêm vào Tháng 4, 2024
David trả lời vào 20/04/2024
Dear Daniel,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Jo-Anne, Marsfield

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay in Melbourne, clean , quiet comfortable and great value for city hotel.
Lưu trú 1 đêm vào Tháng 4, 2024
David trả lời vào 20/04/2024
Dear Jo-Anne,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Martin

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Small very clean room perfectly adequate for one person a week. Not suitable for two. TV could do with being higher as cut myself on the edge a couple of time. Lack of drawers or shelves was not an issue for me but the inbuilt safe was a plus. I prepaid for breakfast and it was excellent value. Staff were all very helpful. Small cafe attached was not part of the hotel and closed early
Lưu trú 8 đêm vào Tháng 3, 2024
David trả lời vào 14/04/2024
Dear Martin,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

8/10 - Tốt

Sari

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location and friendly staff. Only downside is rooms are extremely small, not even a table or chair. The rooms also smell musty but would stay again for the location.
Lưu trú 4 đêm vào Tháng 4, 2024
David trả lời vào 14/04/2024
Dear Sari,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

2/10 - Tồi

Inderjeet Kaur

Lưu trú 1 đêm vào Tháng 3, 2024
DL trả lời vào 04/05/2024
Dear Inderjeet Kaur,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Antonio

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel.
Lưu trú 1 đêm vào Tháng 4, 2024
David trả lời vào 14/04/2024
Dear Antonio,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Jenny, Surrey

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything is good. The room is super compact. I wish there were more cloth hungers in the closet and a few hooks on the side of the closet so I can hang my bags and hats.
Lưu trú 7 đêm vào Tháng 3, 2024
David trả lời vào 04/04/2024
Dear Jenny,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

2/10 - Tồi

John

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 3, 2024
David trả lời vào 04/04/2024
Dear John,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 - Tốt

Andi

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Auto check-in was novel
Lưu trú 2 đêm vào Tháng 3, 2024
David trả lời vào 04/04/2024
Dear Andi,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

RIKA

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were very helpful and the rooms were clean.
Lưu trú 2 đêm vào Tháng 3, 2024
David Lot trả lời vào 02/04/2024
Dear Rika,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 - Tốt

casey

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location was good, check in and checkout was efficient.
Lưu trú 1 đêm vào Tháng 3, 2024
David Lot trả lời vào 02/04/2024
Dear Casey,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

6/10 - Được

Keith

Thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 3, 2024
David Lot trả lời vào 02/04/2024
Dear Keith,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

anne

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A GREAT LOCATION FRIENDLY STAFF CONVENIENT TO ALL AMENITIES FABULOUS ROOMS
Lưu trú 2 đêm vào Tháng 3, 2024
David trả lời vào 28/03/2024
Dear Anne,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 - Xuất sắc

Paul

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great locations and view of the city!
Lưu trú 3 đêm vào Tháng 3, 2024
David trả lời vào 28/03/2024
Dear Paul,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

10/10 - Xuất sắc

Geraldine

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I just spent one night at this hotel but it provided what I needed. Nice room, good breakfast, convenient location and friendly staff.
Lưu trú 1 đêm vào Tháng 3, 2024
David trả lời vào 28/03/2024
Dear Geraldine,We very much appreciate your comments regarding your stay at the Novotel Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerNovotel Melbourne Central

8/10 - Tốt

Joana

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
AJUS trả lời vào 24/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 - Kém

Janine

Lưu trú 1 đêm vào Tháng 3, 2024
David trả lời vào 14/04/2024
Dear Janine,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotFront Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

IAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a clean quiet hotel and convenient for my purposes.
Lưu trú 7 đêm vào Tháng 3, 2024
David Lot trả lời vào 22/03/2024
Dear Ian,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

10/10 - Xuất sắc

Kathryn, College Station

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Excellent location to sightsee z Melbourne
Lưu trú 3 đêm vào Tháng 3, 2024
Agus trả lời vào 15/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

MINH HUYEN, Navasota

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property good for shopping
Lưu trú 5 đêm vào Tháng 2, 2024
AJUS trả lời vào 15/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Giovanna

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was close to a train station, shops and restaurants. Very friendly staff. The reception area was on the second floor.
Lưu trú 3 đêm vào Tháng 3, 2024
ajus trả lời vào 15/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - Tốt

Ameer

Lưu trú 1 đêm vào Tháng 3, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

shigeki

Lưu trú 3 đêm vào Tháng 2, 2024
David Lot trả lời vào 22/03/2024
Dear Shigeki,We very much appreciate your comments regarding your stay at the Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central

8/10 - Tốt

RIKA

Khách đi công tác
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I don't like rain showers, so I would prefer to have a shower with a hose.
Lưu trú 2 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Kim

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the whole place was clean and easy to get to places
Lưu trú 3 đêm vào Tháng 2, 2024
AJUS trả lời vào 15/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - Tốt

Peter

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location to everything that I needed
Lưu trú 1 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Reiko, Berlin

Lưu trú 5 đêm vào Tháng 1, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Minhee

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 6 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - Tốt

Danielle

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Being from the country regions i was confused how to check in and with 2 accommodations, Ibis and Novotel in one building?? No one at check in desk. Lucky, A concierge person helped me by telling me to go to level 2 to check in and no person was there for the Ibis. Had to check in like at the airport. Confusing at first for sure. Otherwise, great stay and convenient to go to Pink concert. Lovely inside and the pillows were soooo comfortable. Weird style bathroom if you have the blinds open at room window, no privacy. Different. Thank you
Lưu trú 1 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Keito

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
全体的に良かった
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Justin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Nice and convenient place to stay in Melbourne.
Lưu trú 1 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

4/10 - Kém

Jesuk

Đi cùng gia đình
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi phòng
화장실이 따로 없고 전등도 화장실만 킬 수가 없어요... 진짜 불편해요
Lưu trú 3 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel and Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel and Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Agus WidhidarmaAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

8/10 - Tốt

Nathalie

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Modern, clean, convenient No reception staff to greet at arrival
Lưu trú 2 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Dale

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Tiện nghi, dịch vụ
Staff
Lưu trú 1 đêm vào Tháng 2, 2024
Agus trả lời vào 09/03/2024
Dear sir or Madam,We very much appreciate your comments regarding your stay at the Novotel and Ibis Melbourne Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Agus PutraAssistant Manager – Front OfficeNovotel and Ibis Melbourne Central

2/10 - Tồi

Sarah

Khách đi công tác
Không thích: Nhân viên & dịch vụ
The receptionist was incredibly rude. I tried to check in online at the hotel but encountered a problem and wanted a quick question answered and went to seek help at reception. I was told I had to check in online in the other area, which I had tried to do, as the receptionist only dealt with people staying at the Novotel section of the hotel. I tried to explain the problem I’d encountered; however, I was blanked and dismissed. The receptionist also treated the person ahead of me in the same way. Are Ibis guests considered and treated as second-class citizens by the wider hotel group? If not, I suggest the receptionist, and I have her name if the hotel cares enough to contact me, needs serious support and retraining to understand the importance of customer service and care in the hospitality industry. She is the front person of the Ibis and Novotel brands in Melbourne and this should be a concern to the group. One of her colleagues saw how I had been treated and tried to apologise. I really felt for this person’s embarrassment.
Lưu trú 1 đêm vào Tháng 2, 2024
David Lot trả lời vào 22/03/2024
Dear Sarah,Thank you for taking the time to tell us about your experience at the Ibis Melbourne Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Melbourne Central, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We do sincerely apologize for this experience and we can assure you this is being thoroughly invesigated and speaking with the team member who has actioned this. We are in the process of a development plan to further their knowledge with our New Kiosks system, and we do sincerely apologize for this occurring. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,David LotAssistant Front Office ManagerIbis Melbourne Central