National September 11 Memorial & Museum

This is quite disorganised. You have to queue in one to exchange passes for tickets/purchase tickets. if you need to purchase tickets use the self service pods around the external building so you don't have to queue. Once you have your tickets you then have to join another queue to be admitted to the museum. Plan plenty of time we got there for 9am and didn't get in until 12pm. Once inside the museum is very moving with tributes to all those who lost their lives and quite emotional and unbelievable looking at the artifacts salvaged from the disaster. The audio guide is an extra charge once inside which you need to queue for.

A fabulous place that is peaceful and reflective, great to spend time just watching the world go by while remembering those that lost their lives, the memorial waterfall is simple but stunning.

We got to the memorial pools at 06:30am, incredibly moving and so peaceful with no one else around, very special being there just as the world was waking up. Too early for museum though which we did the next day.

Go to the museum it's a must do, can be used in conjunction with the NYC pass

Moving and inspiring memorial. Not at all overdone or mawkish. Leave 3-4 hours to see everything. Younger kids, say under 12, probably wouldn’t really engage with displays or understand what it’s about.