Phòng Suite Executive | Khu phòng khách | TV LCD 32-inch có truyền hình cáp, TV, iPod dock

Nhận xét về Row NYC

4 out of 5
Row NYC
700 8th Avenue, New York, NY

Nhận xét

7,0

Tốt

Đánh giá 10 - Xuất sắc. 881/3239 nhận xét" "
Đánh giá 8 - Tốt. 918/3239 nhận xét" "
Đánh giá 6 - Được. 640/3239 nhận xét" "
Đánh giá 4 - Kém. 422/3239 nhận xét" "
Đánh giá 2 - Tồi. 378/3239 nhận xét" "

7,2/10

Sạch sẽ

7,4/10

Nhân viên & dịch vụ

6,6/10

Tiện nghi, dịch vụ

6,8/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,0/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

John Owen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
great hotel

6/10 - Được

Wilfredo

Đi cùng bạn đồng hành
The interior was dark and old. Very small spaces.

2/10 - Tồi

Andres

Lưu trú 7 đêm vào Tháng 5, 2023

10/10 - Xuất sắc

Darmensly

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú

10/10 - Xuất sắc

Carlos

Maurizio trả lời vào 06/03/2023
Thank you for the wonderful rating, Carlos!It's fantastic you enjoyed your time at ROW NYC so much! We look forward to hosting you again soon for another amazing experience!

10/10 - Xuất sắc

Adriano

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Maurizio trả lời vào 18/01/2023
Thanks for the perfect rating, Adriano!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at ROW NYC.

10/10 - Xuất sắc

Wilmers

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best hotel
Love this hotel 😍
Lưu trú 2 đêm vào Tháng 10, 2022
Maurizio trả lời vào 18/01/2023
Thanks for sharing this perfect rating, Wilmers!We're thrilled to hear you enjoyed your stay at ROW NYC! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

6/10 - Được

Renee Powell, Morganton

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ
First of all, I didn't stay at the Row NYC. They canceled my booking and I had to get other arrangements. Then they canceled and put me in the Millennium on Broadway. This hotel was nice, but had no air. Had to keep the windows open just to keep cool. It was close to the show we were going to so that was a plus. The beds were hard and uncomfortable. Adding a small fridge and microwave would go a long way in adding amenities.
Maurizio trả lời vào 18/01/2023
We appreciate you sharing your feedback, Renee.We are disappointed to hear that your experience with us did not meet your expectations. We strive to provide every guest with excellent experience and we regret that yours did not reflect this. Please know that your concerns have been passed on to our management team so they can be properly addressed.We hope to have the pleasure of hosting you soon so we can show you the quality experience we know that we are capable of sharing with our guests.

2/10 - Tồi

MARK

Lưu trú 4 đêm vào Tháng 12, 2022
Maurizio trả lời vào 18/01/2023
We appreciate you taking the time to share your feedback, Mark.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

2/10 - Tồi

Francis

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nous n'étions pas au Row Hotel, nous avons été relogé au Stewart Hotel. Personne là-bas n'était au courant de notre arrivée, J'ai été chargé à double et attends toujours le remboursement de 3'500.- Hôtel bien placé mais pas du même standing que ma réservation initiale, très déçu de mon expérience!!!

2/10 - Tồi

Dexy Joe

Đi cùng bạn đồng hành
My holiday was cancelled a few weeks before I was due to go. Expedia offered a full refund on cancelllation, but then deducted 348 pounds for a cancellation they made. I’ve tried contacting on serveral different portss as is, but when I prove that they offer me a full refund with recording, they stop responding . Terrible company I will never use them again.
Maurizio trả lời vào 18/01/2023
Thank you for sharing your feedback, Dexy.We're very disappointed to hear you're dissatisfied. Providing our guests with a great experience is very important to us. We truly value your feedback and we'll address it with the appropriate members of our team so we may improve for the future.Thank you again for taking the time to share your feedback.

2/10 - Tồi

Charlotte

Đi cùng gia đình
Row NYC 2022
Booked this ROW NYC in September for Dec 16-18 through Hotels.com. They were closed for rennovations and booked us at another hotel. I was never contacted or notified in any way! They said they notified Hotels.com. After many calls and frustrations I found out our reservation was transferred to Stewart Hotel. I had prepaid at ROW NYC but Stewart Hotel had not received payment. So disappointed we had to go through this. This was a special trip for my daughter and I to go to a show in NYC and we had paid for tickets, transportation etc. Everything worked out, but will probably not use Hotels.com again!
Lưu trú 2 đêm vào Tháng 12, 2022
Maurizio trả lời vào 18/01/2023
Thank you for taking the time to share your feedback, Charlotte.It's unfortunate you had such challenges. We strive to offer quality service and convenience for our guests. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward.

2/10 - Tồi

Teena

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Received an email stating our hotel will need to be cancelled or we can have Row NYC schedule is a room somewhere else. Call was made numerous times in regards to where we were staying and they could not tell us. We were given 2 different addresses of hotels and finally was able to get the correct address which was the Manhattan hotel. Hotel front lobby was nice but the room was nasty. They put us in room 709 no tv in the room the outlets had no cover and the bathroom ceiling was falling in. Will never use hotel. com again. Very very disappointed.
Lưu trú 4 đêm vào Tháng 12, 2022
Maurizio trả lời vào 18/01/2023
We appreciate the feedback, Teena.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - Tồi

Gonzalo

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Was changed to another hotel.
The row said it can support my reservation, so I was changed to the Manhattan hotel at Times Square. What a terrible experience. Without any maintenance, the hotel was dirty and old. The room size was above average in nyc, but the service was deficient. The bath was with hairs, you hace to ask for towels cause it doesn’t were available and there was an odor in all the building. It’s a pity that the Manhattan had a great location and such a terrible maintenance and also that the row changed me
Lưu trú 2 đêm vào Tháng 12, 2022

2/10 - Tồi

Jonathan

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our room was nothing likebthe picutres was so outdated, curtains absolutely dirty, bed was probably 20 years old, peeling wall paper, dirty walls. Orbitz moved our room 3 tomes and this was what we got stuck with
Lưu trú 4 đêm vào Tháng 12, 2022
Maurizio trả lời vào 18/01/2023
We appreciate the feedback, Jonathan.It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't entirely satisfied with our furnishings and accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

2/10 - Tồi

Nathalie

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 12, 2022
Maurizio trả lời vào 18/01/2023
We appreciate the feedback, Nathalie.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

2/10 - Tồi

Jennifer

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They changed my booking to another hotel, then canceled my room. So i had no hotel to stay in.
Lưu trú 2 đêm vào Tháng 12, 2022

2/10 - Tồi

justina

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 12, 2022
Maurizio trả lời vào 18/01/2023
We appreciate your feedback, Justina.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

8/10 - Tốt

Tom

2/10 - Tồi

Darren

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Expedia emailed whilst boarding the plane on the day I travel to advise the hotel was not available so despite them keep sending me emails to review the hotel we didn’t actually stay there Expedia believe they do not need to offer me any compensation for the stress caused and the fact that they said I would have no feast day yet had to pay fees at the Crowne Plaza which was a mediocre property and one that I wouldn’t of chose to stay at I would never recommend using expedia again to anybody. As a regular traveller they are the worst travel agent ever and you’re best going with a reputable agent that you can actually speak to Expedia’s packages have lots of hidden extras and from experience are not available
Maurizio trả lời vào 18/01/2023
Thank you for taking the time to submit this feedback, Darren.We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you. We will share your concerns with our team moving forward.We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.

8/10 - Tốt

Itay

Lưu trú 10 đêm vào Tháng 6, 2022
Maurizio trả lời vào 02/12/2022
We appreciate you sharing this positive rating, Itay!The comfort of our guests is important to us so we can't wait to see you back again at ROW NYC. We want to share an even more enjoyable experience with you next time.

2/10 - Tồi

Stephanie

Lưu trú 5 đêm vào Tháng 11, 2022
Maurizio trả lời vào 01/12/2022
Thank you for sharing your feedback, Stephanie.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

2/10 - Tồi

Michael, Piarco

Đi theo nhóm
Lưu trú 3 đêm vào Tháng 11, 2022
Maurizio trả lời vào 26/11/2022
We appreciate the feedback, Michael.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

10/10 - Xuất sắc

Jorge

Lưu trú 4 đêm vào Tháng 10, 2022
Maurizio trả lời vào 25/11/2022
Thank you for the wonderful rating, Jorge!It's fantastic you enjoyed your time at ROW NYC so much! We look forward to hosting you again soon for another amazing experience!

2/10 - Tồi

Rocio Torres

Đi cùng bạn đồng hành
Không thích: Nhân viên & dịch vụ
Nos desviaron por overbooking al Manhattan At Times Square, desde Expedia no nos avisaron, nos enteramos porque contactamos con el hotel para comprobar que todo estaba ok. En el Manhattan At Times Square nos han realizado 5 cobros indebidos por un monto total de 1.081,78 USD más los 350 USD del depósito, lo que hace un total de 1.431,78 USD que aún no he recibido en mi cuenta. Una de las recepcionistas nos confirmó que se trataba de un error y que en 5 días recibiríamos el reintegro del monto, han pasado 30 días y seguimos a la espera. Se han enviado numerosos emails y se han realizado varias llamadas al Manhattan At Times Square pero en ningún momento han respondido. Expedia tampoco ha realizado ninguna gestión del caso después de más de 2 semanas contactando vía email.
Lưu trú 7 đêm vào Tháng 10, 2022

6/10 - Được

Terrence

Lưu trú 4 đêm vào Tháng 11, 2022

6/10 - Được

Joshua

Lưu trú 12 đêm vào Tháng 11, 2022

8/10 - Tốt

Dawn

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel stay
The hotel location was great walked everywhere. The room had no wash cloth had to call fromt desk we got the cloths in no time. Ask for a wake up call and no one called.
Lưu trú 2 đêm vào Tháng 11, 2022
Maurizio trả lời vào 21/11/2022
Thanks for the review, Dawn!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.Thanks again.

6/10 - Được

Bianca

Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 5 đêm vào Tháng 11, 2022

10/10 - Xuất sắc

Luis

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 11, 2022
Maurizio trả lời vào 16/11/2022
Thank you for the fantastic rating, Luis!It's outstanding you had such a wonderful experience at ROW NYC. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 - Xuất sắc

Nicole

Lưu trú 5 đêm vào Tháng 11, 2022

8/10 - Tốt

Cheryl

Lưu trú 9 đêm vào Tháng 11, 2022
Maurizio trả lời vào 15/11/2022
Thank you for the 4-star rating, Cheryl!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at ROW NYC. Thank you again for sharing!

2/10 - Tồi

Brittany

Không thích: Nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 11, 2022
Maurizio trả lời vào 15/11/2022
We appreciate your feedback, Brittany.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

2/10 - Tồi

Nancy

Lưu trú 4 đêm vào Tháng 11, 2022

8/10 - Tốt

Joshua

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location, good price. Room was small but plenty big enough for 2 people. Though it felt like there were always 50 people in the lobby and cops/medics on the street outside the hotel.
Lưu trú 4 đêm vào Tháng 11, 2022
Maurizio trả lời vào 14/11/2022
Thank you for the fantastic rating, Joshua!We're delighted to hear you enjoyed your stay at ROW NYC! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future!Thank you again for taking the time to share your review.

6/10 - Được

Jorelene

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Elevators smells bad, room was pretty small and wasn’t clean. The staff was kind and helpful.
Lưu trú 4 đêm vào Tháng 11, 2022
Maurizio trả lời vào 13/11/2022
We appreciate the feedback, Jorelene.While we're happy you appreciated our kind staff, it's unfortunate your room was not refreshed properly. We regret your challenges and inconvenience so we'll address your concerns with our team moving forward.We do hope you give us another opportunity to share a more positive experience with you soon.

10/10 - Xuất sắc

Daniel rodriguez

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Super comodo y limpio
Lưu trú 5 đêm vào Tháng 11, 2021
Maurizio trả lời vào 12/11/2022
¡Gracias por la maravillosa reseña, Daniel!¡Estamos encantados de que haya tenido una estadía tan fantástica en ROW NYC! Es excelente que haya renovado su habitación correctamente y que haya apreciado nuestras cómodas y limpias instalaciones. ¡Nos esforzamos por alcanzar la excelencia y sus elogios nos permiten saber que estamos haciendo nuestro trabajo!Esperamos verte pronto de nuevo para otra experiencia fantástica. ¡Gracias nuevamente por compartir sus comentarios!

2/10 - Tồi

HEAVEN

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve stayed with this property multiple times now; the first time back in 2019 the hotel was fun, upbeat, and wonderful. This trip was an entirely different story. It’s dirty, the wallpaper is falling, the whole place smells of cigarette. I also came home from my trip to $450 of the xtra charges that no one is able to explain to me!! It is IMPOSSIBLE to connect with anyone. They always take your info, tell you someone will reach out in 24-48 hours, and nothing happens… I still have no idea what the charge is (as it’s not the resort fee since that’s an entirely different charge), and I can’t connect with anyone for information or to have it reversed. Incredibly unimpressed, do not recommend.

8/10 - Tốt

Alaa

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Location is excellant,staff are friendly and go above and beyond
Maurizio trả lời vào 09/11/2022
Thanks for the fantastic review, Alaa!It's excellent you had such an amazing stay at ROW NYC! We're delighted you enjoyed our prime location and that our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see!We can't wait until your next visit so we can share another fantastic experience with you soon!

6/10 - Được

Robert

It is close to theaters. Good enough I would stay again but nothing fancy
Maurizio trả lời vào 09/11/2022
Thank you for the feedback, Robert.While it's great you enjoyed your time with us and appreciated our convenient location, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.

4/10 - Kém

Patricia Mary

Đi cùng gia đình
We had the hotel cancelled on us so was sent to Manhattan Times Square
Maurizio trả lời vào 21/11/2022
Hello Patricia,Thank you for contacting Row NYC Hotel. Please note, these cancelations were done due to over sales at the hotel.Please let us know if you need anything further.

10/10 - Xuất sắc

alfredo, san diego

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thry upgrader ny toom gr3wt view of the ciry
Maurizio trả lời vào 08/11/2022
Thank you for the fantastic review, Alfredo!It's outstanding you had such a wonderful experience at ROW NYC! We're delighted you enjoyed our excellent location with its stunning and breathtaking views. That's what we like to see! We can't wait to see you again soon so we can share those beautiful scenes with you once more!

6/10 - Được

Paul

Đi cùng bạn đồng hành
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No coffee making facilities. For the price I paid for our stay this was not good value.
Maurizio trả lời vào 07/11/2022
We appreciate your feedback, Paul.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns regarding the value of our accommodations and in-room amenities with the appropriate members of our management team.We'd love to see you again in the future to share a more positive experience with you.

10/10 - Xuất sắc

SUSAN MARIE, Festus

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great central location!
Maurizio trả lời vào 07/11/2022
Thank you for the fantastic review, Susan!We're delighted your time at ROW NYC was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests. We look forward to hosting you again soon for another excellent experience!Please come see us again soon!

8/10 - Tốt

Sylvie Rachel

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Emplacement super Superbe vue au 21 étages Très satisfaite manque un geste bouteille d’eau a arrivée
Maurizio trả lời vào 07/11/2022
Merci pour la note de 4/5, Sylvie !C'est fantastique que votre séjour au ROW NYC ait été si génial ! Nous sommes heureux que vous ayez tant apprécié notre emplacement idéal et nos belles vues. Notre objectif est de plaire et vos commentaires nous permettent de savoir que nous faisons notre travail ! Nous visons l'excellence, nous espérons donc vous accueillir à nouveau bientôt afin de pouvoir partager une expérience encore meilleure avec vous.

8/10 - Tốt

Gregorio

8/10 - Tốt

FRANCOIS

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très bon emplacement. Pas très calme mais on est à New York !
Maurizio trả lời vào 04/11/2022
Merci pour la belle critique, François!Nous sommes heureux que vous ayez passé une agréable expérience avec nous! C'est charmant que vous ayez tant apprécié notre emplacement privilégié. C'est ce qu'on aime voir ! Cependant, nous regrettons que notre insonorisation n'ait pas été à la hauteur de vos attentes. Nous nous efforçons d'offrir une expérience de premier ordre à nos clients, nous serons donc sûrs de discuter de vos préoccupations à l'avenir.Nous nous réjouissons de vous accueillir à nouveau prochainement pour une expérience encore meilleure !

8/10 - Tốt

jacob

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Sạch sẽ

10/10 - Xuất sắc

Diego

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 8 đêm vào Tháng 10, 2022
Maurizio trả lời vào 01/11/2022
Thank you for the amazing rating, Diego!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at ROW NYC soon!Thanks again for leaving your feedback!

2/10 - Tồi

ELIZABETH

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lipstick on a pig
This was one of the worst hotels I have stayed in and shocked it has 4 stars. It looks like our room had not been vacuumed in months. The bathroom and bedroom were so small you had no place to open your luggage. The bathroom had mold and vanity wobbled when you touched it. The elevators were painful to use. We would get stuck on our floor with it saying no elevators available Over all it was a terrible experience and I would not recommend staying here.
Lưu trú 1 đêm vào Tháng 10, 2022
Maurizio trả lời vào 01/11/2022
We appreciate you taking the time to share your concerns with us, Elizabeth.We're disappointed that your experience with us was anything less than ideal. It's also unfortunate you've noticed a decline in the quality and condition of our accommodations. We care about the comfort and satisfaction of our guests so we'll address all of your concerns with the appropriate members of our team so that we may improve moving forward.We hope to see you again soon so we can share a more positive experience that our guests are accustomed to.