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"I booked a stay at The Gainsborough Bath Spa as a Christmas present for my partner, who had never been to Bath before. Wanting to make the gift extra special, I emailed ahead to request a complimentary upgrade. Having stayed here previously, I was delighted when the team kindly accommodated us—it set the tone for what turned out to be a truly memorable experience. From the moment we arrived, the service was impeccable. Every single member of staff went out of their way to be helpful, creating an atmosphere of genuine hospitality that made us feel completely at ease. One of the highlights was receiving all-time access to the pool. This was such a treat, especially as The Gainsborough is the only hotel in the UK to offer natural thermal baths. Being able to enjoy them whenever we wished added a magical touch to our stay and made the experience feel truly unique. Overall, The Gainsborough Bath Spa exceeded all expectations. Thoughtful touches, outstanding service, and the rare luxury of natural thermal waters made this Christmas gift unforgettable. I would wholeheartedly recommend it to anyone looking for a special getaway in Bath. "

"Lovely staff "

"Great service, very clean"

"Great service, friendly staff, clean rooms."

"Room was very clean and welcoming and staff were very friendly and helpful "

"Great stay, lovely staff, food was good a perfect location. Would recommend "

"Lovely room, friendly staff. Special thank you to Chris on the front desk. "

"Fantastic spa day and overnight stay at the Celtic Manor. Staff were courteous and professional in all areas of the hotel, food was superb, our suite was stunning, the spa facilities were wonderful. We had such a magical time. We are already discussing our return! "

"Room was spotless, very comfy bed. All the staff very polite and courteous. Great location to all amenities."