Khách sạn Novato

"Brand new so of course it’s clean and tidy. Staff was not helpful- a woman was trapped in the elevator for over an hour before they would call 911- they wanted to wait for the tech. Hot breakfast was nice but they weren’t prepared for the volume of people at all! Convenient location - can walk to downtown Novato!"

"Very basic, efficient property in a central location."

"Really clean nice , good price"

"inn was ok"

"This property was really dirty. Parts of the room were clean and then other parts of the room were filthy. The room smelled terrible. The staff was really nice but we will never stay here again. "

"We have stayed at this property over decades. At least 25 times. We have had many excellent visits. Not so much this time. After we checked in (two rooms x 4 nights), we were told the rooms would not be serviced the first night due to lack of cleaning staff. Then after the second night the rooms were still not serviced. When we advised the front desk, they said they would make a note, but did nothing to correct the situation. We complained to two different staff members the third...

"It was beautiful and clean"

"Rooms are clean, easy to get to and functional. The proximity to essentials is good as well"

"I wish you would tell travelers that you do include a refrigerator, microwave and in room coffee. "

"The hotel is in a great location with convenient and easy parking. The staff were friendly and very helpful, and the room was clean, comfortable, and well maintained."

"Our room was very clean and the staff was friendly and helpful."

"Wonderful stay convenient shuttle to six flags. One night stay with great amenities like the pool/ jacuzzi open till 10pm. The breakfast was decent and had a lot of options. Rooms feel modern and the products smell amazing. The whole property is cute. Best mini vacay ever! Will def be back. "

"Wonderful stay. Spacious room, clean, quiet, comfortable bed. Excellent and helpful staff."

"Staff was nice and property is relatively close to downtown (about a mile)."

"Coffee and teas were accessible all day. Breakfast was simple and tasty. Staff was kind and helpful. Hot tub and outside area was nice with lots of seating. Very close to down town and the outlets."

"Fantastic syat"

"good, mostly."

"Great location and very friendly and helpful staff."

"Parking is expensive, about $50 ($45+ tax?,and there aren’t any other options to park.The pool area and shower were very dirty.The carpet inside the room wasn’t vacuumed properly, and you could see a lot of stains.The elevator smelled like old iron without fan .The only good things were the view and the breakfast, which was very fresh and delicious."

"Too much smoke smell in the rooms"