Khách sạn Novato

"In general the room was clean. Did need some minor repairs. However the carpet was filthy in the usual high traffic areas. Would not recommend to walk around in your bare feet."

"The staff was extremely helpful. The room was quiet and comfortable."

"The worst hotel experience. Dirty and poor quality"

"The outside of the building is not the most appealing, but the rooms are beautifully, renovated, and modern. I was pleasantly surprised upon entering the room at how nice everything was."

"It was conveniently located to campus and town and was very clean but our room smelled of room refreshing spray (quickly dealt w by opening a window). My "ding" is that I felt like there was a lot of à la carte pricing that I as unexpected; pay for parking, pay for breakfast, pay for wifi, and pay extra for my dog (which I'm used to but I felt the cost of bringing my dog was too high)"

"We appreciated the value but the hotel was pretty rundown, and the beds were uncomfortable"

"great hotel. clean, friendly staff, great amenities, and great location"

"Excelent service and beautiful property"

"Room was filthy. Sheets smelled bad, shower stank like they hadn’t cleaned it in months. Staff were very unhelpful during check in. No problem solving skills, no desire to help customers. If the manager wasn’t around to step in and help, it would have been a very bad situation. Manager was helpful."

"Great buffett"

"Good hotel overall. Nothing special. Not near any"

"Great"

"Lovely room with a view of the water. I really benefited from there being laundry access. Close to the train station if you are taking a trip by train."

"Very nice"

"The room was clean, quiet, and well maintained. The housekeeping staff were friendly and helpful throughout our stay. Unfortunately, our experience at the front desk was less welcoming. While the staff member was professional and completed the check-in process efficiently, there was little effort to make us feel genuinely welcomed. In the hospitality industry, creating a warm and inviting first impression is important and can significantly enhance the guest experience. We also found the two...

"Super cute and in a good area"

"It was a great location and the room was clean. The staff was very friendly and helpful. They had a concerierge desk, which made it very convenient to book a tour with a discount. Breakfast was included. The quality of the food was just ok, but it was definitely a perk to have that available. Parking is not included and when we arrived, it was full. We were able to find a parking nearby with the help from the hotel employees. Overall, it was a great experience."

"This is a nice boutique hotel. Good size room . Good location. Breakfast is a nice touch ."

"The property has a fantastic location. Easy to walk around and see the bay, marina and SF in the distance. Pool facilities are a plus and were well maintained. Hotel is clean but mattresses need either turning or flipping to reduce craters that are formed with repeated use. Lovely staff!"