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Nhận xét về The Randolph Hotel, by Graduate Hotels

5 out of 5
The Randolph Hotel, by Graduate Hotels
Beaumont Street, Oxford, England

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 257/407 nhận xét" "
Đánh giá 8 - Tốt. 84/407 nhận xét" "
Đánh giá 6 - Được. 37/407 nhận xét" "
Đánh giá 4 - Kém. 12/407 nhận xét" "
Đánh giá 2 - Tồi. 17/407 nhận xét" "

9,4/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

9,0/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,6/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Leela

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very comfortable hotel in Oxford.
Lưu trú 1 đêm vào Tháng 3, 2024
Kunal trả lời vào 20/05/2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

8/10 - Tốt

Barbara

Đi cùng bạn đồng hành
Property was beautiful. Only issue was a huge step up to get into bathroom.
Lưu trú 2 đêm vào Tháng 4, 2024
Kunal trả lời vào 20/05/2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 - Xuất sắc

helene

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel was excellent! Ideal location, wonderful staff, rooms were comfortable, food and service were exceptional!
Lưu trú 2 đêm vào Tháng 5, 2024
Erick Lopez trả lời vào 12/05/2024
Dear Helene,We are delighted to hear that you enjoyed your stay!I will forward your feedback to each deparment so they can hear about your kind words.Hope we see you again,

10/10 - Xuất sắc

Kay

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing
Lưu trú 2 đêm vào Tháng 5, 2024
Erick Lopez trả lời vào 12/05/2024
Dear Kay,Thanks for your feedback!Hope we see you again.Regards,

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone was so willing to help with anything you needed. Liked the bar area and sitting room. Shower nice and large.
Lưu trú 4 đêm vào Tháng 4, 2024
Mihir C trả lời vào 05/05/2024
Dear MIchael,Thank you for your positive feedback! We're delighted to hear that our staff was so helpful and accommodating during your stay. It's wonderful to know that you enjoyed the bar area and sitting room as well. We're also glad that you found the shower spacious and comfortable. If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out. We look forward to welcoming you back!Kind Regards,Mihir C

10/10 - Xuất sắc

Janet

Đi cùng bạn đồng hành
Right in the heart of Oxford, this hotel made me feel like I was part of the history of the place.
Lưu trú 5 đêm vào Tháng 4, 2024
Larissa trả lời vào 06/05/2024
Dear Janet,Thank you so much for your positive feedback. We always try our best to make our beloved guests smile and leave happy. We are very happy to hear that you enjoyed the location and the unique history touch that the Randolph has! We will be thrilled to welcome you back any time and hopefully with your family and friends!Kind Regards,Larissa Z.

10/10 - Xuất sắc

Elaine, Las Vegas

Lưu trú 2 đêm vào Tháng 4, 2024
Kunal trả lời vào 20/05/2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 - Xuất sắc

Brian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent staff and overall experience
Lưu trú 2 đêm vào Tháng 4, 2024
Kunal trả lời vào 20/05/2024
Thank you for completing our Guest Questionnaire following your recent stay at The Randolph Hotel in Oxford.We appreciate your feedback, which helps us maintain high standards and services. It's great to see we met/exceeded your expectations. I will share your scores with the team to inspire them to continue delivering exceptional service.We hope to welcome you back soon. Please allow me to assist with your next reservation for a personalized experience.We look forward to your return to The Randolph.

10/10 - Xuất sắc

Bo

Lưu trú 1 đêm vào Tháng 4, 2024
Erick Lopez trả lời vào 12/05/2024
Dear Bo,Thanks for your feedback.Hope we see you again!Regards,

4/10 - Kém

Deborah

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Allan

Đi theo nhóm
Thích: Sạch sẽ
Very good service and excellent accommodation.
Lưu trú 2 đêm vào Tháng 3, 2024

4/10 - Kém

John, Loretto

Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Reception was not very good
Lưu trú 2 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 12/05/2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at the reception was not up to our usual standards. Your comments are important to us, and we will address this matter with our team to ensure a more positive experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve.

10/10 - Xuất sắc

Jessica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The reception and concierge staff were exceptional. The room, which had been upgraded for free, was lovely and the bars and lounges had a great ambiance. There could be more seating around the main bar lounge as this was rather limited. Would definitely stay at the Randolph if visiting Oxford again in the future.
Lưu trú 1 đêm vào Tháng 3, 2024
Front Office Team trả lời vào 12/05/2024
We wanted to take a moment to extend our sincerest gratitude for the wonderful review you left following your recent stay at our hotel. Your feedback is invaluable to us as we continuously strive to improve and enhance our services. We will certainly share your praises with our team, as they work tirelessly to ensure that every guest feels valued and cared for.

8/10 - Tốt

John

Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Natalie

Lưu trú 8 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Nicola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service.
Lưu trú 1 đêm vào Tháng 3, 2024
The Randolph Hotel trả lời vào 13/03/2024
Dear Nicola,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - Xuất sắc

Tara

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Beautiful room and hotel. The property has lots of character and is very central for shops and restaurants.
Lưu trú 2 đêm vào Tháng 3, 2024
The Randolph Hotel trả lời vào 12/03/2024
Dear Tara,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 - Tốt

Adrian

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stay. Condition of hotel and staff were excellent. Only negative ( and it wouldn’t stop us staying again) was quality of food in the Alice. It wasn’t awful but I expected a bit better.
Lưu trú 1 đêm vào Tháng 3, 2024
The Randolph Hotel trả lời vào 12/03/2024
Dear Adrian,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Victoria

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very welcoming and comfy bed!!
Lưu trú 1 đêm vào Tháng 3, 2024
The Randolph Hotel trả lời vào 12/03/2024
Dear Victoria,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

4/10 - Kém

Mason

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
Unfortunately, a serious pattern of mistakes and oversights from hotel staff during our hotel stay. Always had to ask for coffee twice, waited 20 minutes to be seated in an empty restaurant, dietary restrictions forgotten, room requests dropped, etc.
Lưu trú 3 đêm vào Tháng 3, 2024
The Randolph Hotel trả lời vào 12/03/2024
Dear Mason,Thank you so much for taking the time to provide us with your feedback in regards to your recent stay with us, this is certainly not the experience we would want any of our guests to have. Your feedback has been passed on to all heads of department and we will be following up with our teams.

10/10 - Xuất sắc

Sadie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everything about this property I experienced was 5 Star! The room, amenities, staff and concierge, valet parking, and the Alice restaurant!
Lưu trú 1 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 26/02/2024
Dear Sadie,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 - Tốt

Simon, CHIPPENHAM

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I liked that the staff were friendly. I did feel very spoilt although I didn't know we had to book for the spa or the lounge area. I would have also liked to use the library but I couldn't get in with the card key. The bedroom was plush and the bed was extremely comfy. I slept really well. The shower was easy to use but leaked a little and not so good if you are tall. Everything was clean and to kept to a good standard. I had a lovely stay and would definitely stay again but be aware that I might need to book things in advance. It was also quite a walk to the bedroom which became funny but also a bit of a pain sometimes. Thank you
Lưu trú 3 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 20/02/2024
Dear Simon,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Jesus

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 20/02/2024
Dear Jesus,Thank you so much for the 10/10 review. We hope to welcome you back soon for an even more enjoyable stay.

8/10 - Tốt

Catrin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 20/02/2024
Dear Catrin,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 - Xuất sắc

Nick

Đi cùng gia đình
First class. Excellent room, staff and food.
Lưu trú 1 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 15/02/2024
Dear Nick,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 - Xuất sắc

Seoyoun

Lưu trú 1 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 13/02/2024
Dear Seoyoun,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 - Tốt

Cai

Lưu trú 1 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 13/02/2024
Dear Cai,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

8/10 - Tốt

Scott

Lưu trú 2 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 12/02/2024
Dear Scott,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
The service behind the front desk and at the bar is absolutely awful. Other than saskia (who was lovely and such a relief when you saw her working) everyone behind the front desk was so slow and didn’t know what they were doiing. Didn’t tell us any facilities or info such as check out times. The service behind the bar was very slow and hard to get served, especially in the Alice bar. Also trying to get a cup of tea at 10pm took an hour and was incredibly difficult. The rooms were lovely and clean. The cleaners did a lovely job
Lưu trú 2 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 12/02/2024
Dear Abby,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 - Xuất sắc

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 12/02/2024
Dear Mizuho,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

2/10 - Tồi

Khách đã xác thực

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
The Randolph Hotel trả lời vào 12/02/2024
Dear Younah,Thank you for taking the time to leave us your valued feedback; we hope to welcome you back soon.

8/10 - Tốt

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Extremely poor service at breakfast. Waited 32 minutes for coffee despite asking twice it still didn't arrive.
Lưu trú 1 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 07/02/2024
Dear Guest,Thank you so much for taking the time to review our property, We really appreciate your feedback. I would like to sincerely apologize about not being able to meet certain expectations. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

8/10 - Tốt

Sadia

Đi cùng gia đình
Nice hotel ,good restaurant
Lưu trú 1 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 02/02/2024
Dear Sadia,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

8/10 - Tốt

mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Service superb let down by building maintenance.
Staff are very attentive , but rooms are dated and paper in our room was peeling off wall with chipped paintwork. Shower is not at a height for any one over 5'10 (as set to low). Beds were extremely comfortable. I've stayed in a few 5 stars and service (apart from restaurant which was slow and set menu sizes were very small) equated to 5 star but decor IMO needs updating and basics that you would expect from 5* such as milk (not UHT) for hot drinks and showers that are adjustable to cater for tall people were not prevalent. STAFF though from reception to housekeeping were excellent.
Lưu trú 2 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 26/01/2024
Dear Mark,Thank you so much for your review. We are pleased to know that the majority of your stay was a positive one, but we send our apologies for the elements that let you down. All comments will be passed on to the heads of departments to improve our services. We hope to see you again!

10/10 - Xuất sắc

Satish

Thích: Sạch sẽ, nhân viên & dịch vụ
Wonderful property with courteous staff. The breakfast was also excellent. If I were to point out one issue that really needs improvement for a hotel of this standing, it would be the heating. The room and the attached bath got very cold (as the temperature outside was very low during my stay), and the control seemed broken and would not go up beyond a certain point. Since I was there only briefly and had a busy schedule outside, I did not complain. I used the additional space heater provided (thankfully), which was annoying, and it took up precious space in the already cramped room.
Lưu trú 3 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 26/01/2024
Dear Satish,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Bruce

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice. Alice in Wonderland references.
The Randolph Hotel trả lời vào 22/01/2024
Dear Bruce,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - Xuất sắc

Callum

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 16/01/2024
Dear Callum,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 - Xuất sắc

rachel

The Randolph Hotel trả lời vào 17/01/2024
Dear Rachel,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

10/10 - Xuất sắc

Benjamin

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed for a weekend at the Randolph and everything about the hotel was fantastic, it was by far one of the best hotel experiences I've ever had. The staff in partucular were wonderful, professional, everyone was kind and helpful throughout. We decided to do the breakfast and both the atmosphere and food were great, lots of high quality options and it was quiet and relaxed, would definitely recommend. We also did afternoon tea in the late afternoon and I think the main thing to take away is that the Randolph came across as both classy, high end and 5 star, but also has a relaxed and calm social atmosphere. We were never rushed and the staff gave just the right amount of attention, any need they were happy to accommodate. In general I would struggle to find any negative about the stay, it was fantastic.
Lưu trú 1 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 15/01/2024
Dear Benjamin,Thank you so much for leaving a lovely feedback. The team is so pleased to hear that they were able to create a wonderful experience for you. We look forward to welcoming you soon for an even more enjoyable stay.

10/10 - Xuất sắc

Elizabeth

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 15/01/2024
Dear Elizabeth,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - Xuất sắc

Iana

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a gorgeous property! Close to all the sites too! When in Oxford, this is definitely a place to stay.
Lưu trú 1 đêm vào Tháng 1, 2024
Madu Ariyanyagam trả lời vào 14/01/2024
Dear Lana,Thank you for taking the time to share your feedback. We are delighted to hear that your stay met your expectations. We look forward to welcoming you back.Kind regrads,

8/10 - Tốt

Morgane

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The decor is amazing and the dining venues are great. The parking is outrageously expensive and the staff seems a little inexperienced, but, overall, it was a brilliant place to stay.
Lưu trú 2 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 15/01/2024
Dear Morgane,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Natalie

Lưu trú 3 đêm vào Tháng 1, 2024
The Randolph Hotel trả lời vào 25/01/2024
Dear Natalie,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - Xuất sắc

Richard

Lưu trú 2 đêm vào Tháng 12, 2023
The Randolph Hotel trả lời vào 22/01/2024
Dear Richard,Thank you for taking out the time to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - Xuất sắc

Bridget

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful hotel. Love the design. Disappointed in The Alice restaurant. Not many GF options and they will only cook a burger well done. Other than that, it was great!
The Randolph Hotel trả lời vào 08/01/2024
Dear Bridget,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Bridget

Lưu trú 3 đêm vào Tháng 12, 2023
The Randolph Hotel trả lời vào 22/01/2024
Dear Bridget,Thank you for your wonderful review! We hope to welcome you back soon for an even more enjoyable stay.

8/10 - Tốt

Chris

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Night away
Staff were very welcoming and friendly on arrival. We used the valet parking and our bags were taken from the car on pulling up. The room was nicely furnished but a couple of slight negatives with the room were it was freezing cold and the AC didn’t really warm it up. The second slight negative was the shower, a nice big cubicle but with only a handheld shower head which didn’t stay in place due to the good water pressure and being 6ft tall, I had to duck down to get under it. An addition of a rainfall shower head would then match up to the star rating. I woukd recommend going for breakfast early if you want hotter food. We went down just before 10 and had cold sausages and bacon and there were no beans or black pudding left. Overall a very enjoyable stay.
Lưu trú 1 đêm vào Tháng 12, 2023
The Randolph Hotel trả lời vào 08/01/2024
Dear Chris,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Lady Syvia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We would like cloth napkins in the dining room and also a mirror over the desk in the room for use when using hair dryer.
Lưu trú 3 đêm vào Tháng 12, 2023
The Randolph Hotel trả lời vào 08/01/2024
Dear Lady Syvia,Thank you for your generous review. We are pleased that the majority of your stay was a positive one, but we do send our apologies for the elements that let you down. We are pleased to say that with each passing week we make improvements in the service and quality for our valued guests. Take care and come and see us again soon.

10/10 - Xuất sắc

Rosalind, Windlesham

Lưu trú 1 đêm vào Tháng 12, 2023
The Randolph Hotel trả lời vào 08/01/2024
Dear Rosalind,Thank you for taking out the team to leave us your valued feedback. We are so pleased to know that you had a lovely stay and look forward to welcoming you again.

10/10 - Xuất sắc

Jennifer

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 12, 2023
The Randolph Hotel trả lời vào 23/12/2023
We are thrilled to hear that your experience with us was exceptional. Your feedback inspires us to continually strive for excellence and deliver outstanding service to all our guests. Thank you once again for choosing The Randolph Hotel. It was an absolute pleasure hosting you, and we hope to have the opportunity to welcome you back in the future.