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"Great staff and location."

"We had an amazing stay at Hotel 41. They always exceed expectations and have the best customer service. We were traveling with four teenagers, and they very generously upgraded us to beautiful suites. Food at the hotel is excellent. Everything was clean and comfortable. It's our favorite place to stay in London."

"The service at this hotel is so lovely that it makes it hard to think about staying anywhere else. The rooms are very good, and the hotel is well located but the service makes it outstanding."

"Thanks for a very nice stay"

"My guest and I had the best time!!! The staff was incredible and being near the tube was so helpful in getting around!! Our room was very clean and we loved the view of the street. And the bed?! So comfortable!!!!"

"The property looks like a five star hotel but unfortunately it is not. It is understaffed, staff are not always helpful…(some staff are excellent but clearly too far stretched) whilst others are poor.A leaking shower base meant my trousers got wet, instead of offering to sort them (as I would expect for a conde Nast hotel) I was told to dry them with a hairdryer. No turn down service, and we were offered a free drink to compensate, asked for baileys - but there was a huge problem with that and...

"Everything was perfect. Great location attached to Victoria Station. Big rooms, clean. Make sure to use the non-slip mat in shower."

"Absolutely beautiful hotel. Easy walking distance to main spots and trains in London. Customer service was top notch ."

"The room was clean but very basic, breakfast was brilliant and the staff were lovely, especially the cleaning staff, they were always welcoming with a smile and even attended our room hours after they'd done everyone else's as we spent almost a whole day relaxing in the room and then when we went out for dinner, they somehow knew and went in to freshen the room up which was greatly appreciated and totally unexpected given we hadn't seen them working on the floor when we left"

"Our shower flooded. Property is a bit tired."

"Everything was amazing!"

"I have stayed at this hotel close to 20 times. As I checked in I was told I was upgraded. The room however was smaller than I have ever been in at this hotel before. I very much doubt I was upgraded. Very disappointing."

"Amazing two-night stay at The Lanesborough. The staff are exceptionally accommodating, warm, and genuinely hospitable, always going above and beyond to make you feel like a valued guest. They remember your name, your preferences, and all the little details that truly elevated our experience. In my opinion, The Lanesborough sets a standard of luxury that goes beyond many other top-tier hotels like The Dorchester, Mandarin Oriental, The Ritz, Four seasons, amongst others. Even among the finest...

"Very lovely indeed. Will definitely go back. Well maintained. Have stayed in other hotels in the same street and this puts them to shame"

"The staff made sure we were comfortable and well taken care of. They really went out of their way to make our vacation and my child’s birthday special. From yummy food, to beautiful art, this hotel has what you need."

"The staff were outstanding and the hotel was very well situated for sightseeing/theatre."

"Amazing location, staff, room cleanliness. Our experience with Fabio and Ashley at the front desk was beyond any expectations. We highly recommend to all."