2/10 - Tồi
Marina
Đi cùng gia đình
19/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Save yourself the trouble, Don’t book this resort. Any other resort is better. My recent visit was a MAJOR letdown. Disappointing because I’ve stayed here before and had a good experience. It’s so different now, unprofessional, rude, disrespectful staff, a run down hotel that I’d never recommend to anyone.
• We were not given the room we booked, gave us a dirty room with broken doors, leak/water issues, uncomfortable, and Run down, clearly not ready for guests. despite paying extra for the “Amber Room” VIP experience. The staff was unhelpful and disrespectful, making it a frustrating process to get to the room we actually reserved. It took wasting more than 2 days of vacation time and so many hours wasted of advocating for ourselves with the staff, to get the proper room we booked and it was handled completely unprofessionally. I also noticed that guests were constantly having issues with the staff all the time, constantly long lines.
• We encountered other issues with restaurants. Although I had made advance reservations and received confirmation, the staff acted as if our bookings didn’t exist. It took insistence on our part to have them honor it.
• As someone who has visited Cancun over 15 times, this was by far the most disappointing trip especially since it was meant to celebrate a special birthday. Other resorts in Mexico offer much better accommodation, friendlier staff, and delivery of what’s actually promised.
Would not recommend to anyone
Marina
Lưu trú 4 đêm vào Tháng 7, 2025
