Search Hotels Near Rancho Capistrano Winery, San Juan Capistrano

"I initially booked one night in a two-queen suite via Hotels.com. The following evening, I called at 9 PM to extend my stay. Though my original room wasn’t available, the receptionist assured me that I could move rooms the next day and that I could stay in my current room until the new one was ready—no need to leave the hotel. The next day, the receptionist on duty (the manager) denied this arrangement ever existed, and I was told to leave. Only after I insisted they confirm with the previous staff did they ‘let it slip this time,’ implying I was being dishonest. I felt disrespected and let down by the inconsistency in service and tone. The second room I booked was an ocean view only to find it out it was partial ocean view and my request to change the room was denied by the same manager. I would have expected more professionalism and accommodation from a hotel manager! Breakfast options are basic, prepackaged pastries were disappointing. "

"Clean room"

"Nice that it's downtown, easy walk to cafes, etc."

"We love this property! Wonderful location, amenities and staff! A big shout out to Becky at the marketplace for her friendliness and suggestions for biking destinations! This place really is a home away from home!"

"Great place, reasonable price"

"Our room was clean the bed was comfy, the staff were attentive, and the location was outstanding. "

"Clean room great location for our purpose. Enjoyable stay!"

"We walked from train station and did not have an automobile at the site. Yet--we were charged for valet parking of a vehicle---$55 despite telling the desk that we did not have a vehicle and did not need valet parking. Please correct this error. "

"This hotel is a basic and affordable option for short stays. Manager was very pleasant and seemed commited to a pleasant stay."