Search Hotels Near Rapids Water Park, West Palm Beach

"The food is not good and it is terrible overpriced, they add gratuity to everything, the wait staff isnt friendly except for Lot Lot. The bartenders are like robots, dont interact dont smile, like if they were doing you a favor making a drink. The money is guaranteed so why give good service. I think that the service industry is worse when tips are added to the check instead of giving what the service deserves. I used tonlove this hotel. After the last time, I am never going back."

"Great. Stay"

"Room was clean, but didn’t care for lack of bathroom exhaust fan and platform holding towels under sink was a silly idea, cumbersome just got in the way "

"Location is perfectly placed towards everything."

"No laundry facilities, that I noticed. They don’t do breakfast as well. Maybe you should do something small like that with the restaurant they have next door."

"Very clean new hotel. Comfy beds, great breakfast and super helpful staff"

"Inside Wasn't clean was smell, needs more upgrade. "

"The property was freshly renovated, enjoyed the calm and fun deco. The room was large and clean. Staff from check in to cleaning on the hallway were all warm and easy to communicate with. Will be back."

"I am writing to formally document and share my experience during a 14-day stay at InTown Suites Extended Stay West Palm Beach, which was deeply unsatisfactory and warrants immediate attention from management. Due to an emergency situation, we had limited lodging options and were required to remain at this property for an extended period. Unfortunately, the conditions we experienced throughout our stay were unacceptable. At check-in, we were informed that because we had a service dog, we were required to stay in a specific room designated for guests with dogs. This practice raises serious concerns regarding compliance with the Americans with Disabilities Act. Service animals are not classified as pets, and restricting guests to certain rooms on this basis is inappropriate and potentially discriminatory. Additionally, the room presented ongoing sanitation issues. We encountered well over a dozen roaches during our stay, despite maintaining a clean environment with no food debris. This indicates a larger pest control issue that was not properly addressed and made the room unsuitable for occupancy. Furthermore, the condition of the property does not align with the images and representations provided online. The advertising is misleading and does not accurately reflect the actual state of the accommodations.Given the length of our stay and the conditions we were required to endure, this experience fell significantly below any reasonable standard of hospitality."