Search Hotels Near Ripley's Haunted Adventure, Gatlinburg

"Room was clean but had a very loud wind tunnel like noise. Also, when I went to get on the elevator the door opened and then closed quickly as I was stepping in and the door smashed me. Almost a week later and I still have the bruising to show for it. The hotel staff seemed unbothered by the fact that I was hurt. I had to ask to talk to someone about it 3 different times before I got to speak with a manager. Not 1 "I'm sorry this happened" I then needed to stay an extra night because I was too sore to drive home 6 hours. One would think the hotel would have given compensation for the extra night or at least a discount. Nope, I was offered a $50.00 dining credit that wasn't good for anything other than room service or the bar and when I checked out, I had to go back to the front desk because my credit had not been applied. Customer Service Training needs to be done at this hotel. "

"They’re were some kids from an ffa trip being extremely loud in the hall way. When I called the staff after an hour of waiting nothing was done. "

"The hotel itseyset the standard of Embassy being really nice. The suite were very nice and very comfortable for my family of 4. The only problem with our room is that we had mold all in our shower and was told it would be taken care of the next day. Well the next day came but the mold was still there and I sent them pi to show proof. I also complained about our refrigerator barley was cooling. No one came to fix the refrigerator ."

"We loved our stay at the Bearskin Lodge! The rooms were clean and so spacious! The hard wood floor fit in well with the lodge theme, the fireplace was so nice when coming in from the cold and the balcony overlooking the river was peaceful. The staff was also super friendly and helpful."

"Room did not include a kitchen, and breakfast/food was incredibly expensive "

"The room was nice and clean and the staff was very nice. I would definitely stay there again "

"Great andeasy access "

"We left before the breakfast started and the man behind the counter offered us a few things before we left. Room was very clean and comfortable "

"Located close to town. Walking distance"