2/10 - Tồi
Katherine
Đi cùng gia đình
31/03/2026
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed here in March 2025 and had an amazing experience—friendly staff, early check-in at no extra cost, and a very comfortable room. Because of that, we were excited to return in March 2026.
Unfortunately, our second stay was completely different. After a difficult travel day, my daughter was feeling quite ill when we arrived. I politely asked the front desk if early check-in was possible—even offering to pay a fee—but the gentleman at reception responded very rudely, raising his voice and insisting that check-in before 2pm was absolutely not possible.
We tried to wait quietly in the lobby, but were told to leave and sit in the rooftop restaurant instead. Eventually, we found a hallway bench where my daughter could lie down out of the way while we waited.
When we were finally checked in, we were given Room 207, which was extremely small and not suitable for our needs. I use a walker, and there was barely enough space for both of us and the walker—we had to store it in the bathroom and move it each time we needed to use the facilities.
To make matters worse, I later observed the same staff member being rude to another guest during check-in.
This was a very disappointing experience, especially compared to our previous stay. Because of this, we have already chosen a different hotel for our next visit to Rome. It’s unfortunate, as we truly loved this hotel the first time around.
Katherine
Lưu trú 6 đêm vào Tháng 3, 2026
