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Nhận xét về Old Town Inn

2.5 out of 5
Old Town Inn
4444 Pacific Hwy, San Diego, CA

Nhận xét

9,2

Tuyệt vời

Đánh giá 10 - Xuất sắc. 916/1358 nhận xét" "
Đánh giá 8 - Tốt. 332/1358 nhận xét" "
Đánh giá 6 - Được. 79/1358 nhận xét" "
Đánh giá 4 - Kém. 12/1358 nhận xét" "
Đánh giá 2 - Tồi. 19/1358 nhận xét" "

9,2/10

Sạch sẽ

9,6/10

Nhân viên & dịch vụ

8,8/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Swapnil

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The parking is very convenient, the staff is very helpful and the location is the best.. The rooms were clean and the breakfast was ok
Lưu trú 1 đêm vào Tháng 5, 2024

8/10 - Tốt

amy

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
it was cute small old and nice. like granny's house. Amazing Flowers , even had a baby possum stow away in my car. made it thru military inspection . lol we had FUN.
Lưu trú 2 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 23/05/2024
Hi Amy. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. Baby possums are definitely not one of our amenities, and we're glad that our nation's military is looking for more dangerous things that possums during inspection, LOL. We truly appreciate your feedback, and we look forward to having you back as our guest.

6/10 - Được

Veronica

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Veronica. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay, and for this I apologize. Any suggestions you may have regarding our property and services within the hotel would help us tremendously in making another stay with us more enjoyable. We would appreciate you sharing your concerns, and hope you will give us an opportunity to better serve you in the near future. Your feedback is our greatest asset.

10/10 - Xuất sắc

Beth

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a very nice little gem. It has charm and is very convenient to the transportation center, and although there are freeways nearby, it was pretty darn quiet. The staff was very accommodating. At first, we were put in a room that was fairly dark because the window was behind pillar. They were able to accommodate moving us to a different room that was brighter. We enjoyed our stay and will go back again given the opportunity.
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Beth. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. It's fantastic to hear that we were able to accommodate a room move for you, and get into something with more light. We are not perfect, but we will always go above and beyond for our guests when we can. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Maggie

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer care. Tiny bathroom, but clean and functional
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Maggie. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. Our Petite King bedrooms, the room in which you booked, is our most economical room and therefore, it's also our "coziest". We have larger rooms available, with larger bathrooms in a variety of room types. I encourage you to look into these options the next time you're ready to reserve. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

David, Bedford

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was in a great location and in walking distance. The only bad thing was that the internet was down and that they were not forthcoming about it or that it would be down for our whole stay. The staff were nice. The breakfast had a good continental variety.
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi David. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We did not have any definitive answers to our internet issue when it first happened. Turns out a vital piece of equipment failed, and it has to be specially ordered. I apologize for the inconvenience of not having Wi-Fi during your stay. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Shannon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay when going to Pechanga Arena walking distance
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Shannon. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Liz

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
So close to Old Town
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Liz. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Eric

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Eric. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback, and we look forward to having you back as our guest.

6/10 - Được

Vanessa

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ
The shower had hair on the floor. Also it smelled like an old motel room. We had to turn the AC on to help the smell.
Lưu trú 1 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 22/05/2024
Hi Vanessa. Thank you for taking the time to tell us about your visit. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay, and for this I truly apologize. Rest assured the appropriate measures are being taken to address this grievance and we will do our best to prevent any future occurrences. Any other suggestions you may have regarding our property and services within the hotel would help us tremendously in making your next stay with us more enjoyable. We appreciate you sharing your concerns, and hope you will give us an opportunity to better serve you in the near future. Your feedback is our greatest asset.

10/10 - Xuất sắc

Carrie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The kitchenettes are awesome room are decent size and staff is very friendly!
Lưu trú 2 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 22/05/2024
Hi Carrie. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

4/10 - Kém

Jennifer

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Not only was this place outdated and dirty, the smell of urine was present in all three of the rooms our party booked. Such a disappointment.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 09/05/2024
Hello Jennifer. It's disappointing to hear about your experience. Especially considering the positive reviews you read before booking. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay. I have shared your feedback with my team, and as a teachable moment, we will discuss our property standards, and review improvement opportunities in the service we provide. Giving the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. Please feel free to reach out to me directly if you would like to share any specifics about your stay (Benny@oldtown-inn.com). We appreciate you sharing your concerns, and hope you will give us an opportunity to better serve you in the near future.

10/10 - Xuất sắc

Jennifer, Yreka

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cute little bungalow vibe. No elevator doesnt make handicap friendly.
Lưu trú 2 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 09/05/2024
Hi Jennifer. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. All of our handicap friendly rooms are on the first floor, and we do have an elevator in our main building for our guests that cannot do any stairs. I apologize if this was not communicated to you. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Elena

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I did not like to have to use the room card to access strait, elevator and even breakfast room, but I guess is to keep the place safe and is for the good of all guesses
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 09/05/2024
Hello Elena. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. You are absolutely correct in guessing that key access is for guest safety. We take our guest's safety and comfort very seriously, and we will always do what it takes to make sure that our hotel amenities and rooms are utilized by our guests only. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A bit of a throwback as a property. Very nice, helpful staff. Convenient to Old Town with restaurants and fun activities. Transportation center is only a third of a mile. Like most cities, San Diego has folks with behavioral health issues hanging at the transit center but police are very present so no real safety issues.
Lưu trú 2 đêm vào Tháng 5, 2024
Benny (General Manager) trả lời vào 09/05/2024
Hi Micahel. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We are always so happy when a guest understands that throwback vibe that we work so hard to keep here. Thank you for noticing! We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Luisa

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ
It was walking distance ro Old Towne San Diego. The staff was kind and friendly and the rooms were perfect for a place to sleep and shower while having adventures.
Lưu trú 3 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 05/05/2024
Hi Luisa. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Karina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked this two-night reservation for the second time for my senior parents, and they were pleased again. Friendly staff, comfy bed, and great location!
Lưu trú 2 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 05/05/2024
Hi Karina. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We couldn't be happier that for the second time we were able to give your parents a great stay. Thank you for trusting us with them. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Sergue

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Little cute hotel,like little Mexico
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 30/04/2024
Hi Sergue. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

John

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Comfort, proximity to airport
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 30/04/2024
Hi John. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback, and we look forward to having you back as our guest.

2/10 - Tồi

Laura

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We received our room and when we entered the room it had a bad sour smell in the room that both myself and family member smelled. We returned to the front desk to inquire about a different room. The person at the desk said nothing and left the desk. Upon return we were told that the room smelled because of new furniture. There are two beds one desk and one chair so unsure of new furniture. No help to assist us with getting a different room. We left the property and lost our deposit.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 30/04/2024
Hi Laura. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay. I have shared your feedback with my team, and as a teachable moment, we will discuss our property standards, and review improvement opportunities in the service we provide. Giving the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. We appreciate you sharing your concerns, and hope you will give us an opportunity to better serve you in the near future.

2/10 - Tồi

bebi

Lưu trú 1 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hello bebi. Thank you for taking the time to tell us about your visit. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay. Any suggestions you may have regarding our property and services within the hotel would help us tremendously in making another stay with us more enjoyable. We would truly appreciate you sharing your concerns and hope you will give us an opportunity to better serve you in the near future. Your feedback is our greatest asset.

10/10 - Xuất sắc

Marie Elaine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Walking distance to Old Town. Quiet room. Breakfast included. Cute, not for those who want Bougie but quaint which I like.
Lưu trú 3 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 30/04/2024
Hi Marie Elaine. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. You know, I think this is the first time we have ever been called bougie... and we'll take it! Thank you! We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Kopelani

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Love the place, comfortable to stay and so quiet. Thank you for hosting us for 2 days. Cheers 🍻
Lưu trú 2 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 30/04/2024
Hi Kopelani. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. It was truly our pleasure to host you, and we look forward to having you back as our guest.

8/10 - Tốt

Rengarajan

Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 21/05/2024
Hi Rengarajan. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Dan

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Service was great and people helpful. Good location to go in multiple directions. Our room could use an upgrade.
Lưu trú 4 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 24/04/2024
Hi Dan. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Ken

Lưu trú 4 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 22/05/2024
Hi Ken. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We look forward to having you back as our guest.

10/10 - Xuất sắc

Marian

Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 22/05/2024
Hi Marian. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We look forward to having you back as our guest.

10/10 - Xuất sắc

Lynne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This property brings back thoughts of a cute bungalow property with a beautiful garden. It's not a new build, but it is clean and has a great charm
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 25/04/2024
Hi Lynne. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. It's not many that get the aesthetic that we try to achieve, and we absolutely love when a guest appreciates it. We are definitely a different vibe. Thank you. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Suzanne

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Although the freeway is visible, you couldn't hear it in the room. Breakfast was fantastic. Great variety and fresh.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 18/04/2024
Hi Suzanne. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Stefanie

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Stefanie. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We would love to hear any suggestions you may have regarding our property and services within the hotel to make your next stay with us even more enjoyable. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Leesa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
quiet. not busy
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Leesa. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

rachel

Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 09/05/2024
Hi Rachel. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Kimberly

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was great- needed an early check in and they said to come over anytime after 11. Very friendly staff. The property is clean, well maintained. On the outskirts of Old town. It’s in an industrial area. Rooms good size, beds comfy.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Kimberly. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Jill

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean. Convenient to walk to Old Town.
Lưu trú 3 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Jill. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Pat

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pillows were hard and lumpy.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Pat. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We apologize for the pillows being uncomfortable. We would have been more than happy to bring you different pillows had we been made aware of the issue. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Lisa A

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is a cute well cared for hotel! All employees were so nice! Definitely will stay here again.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Lisa. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

2/10 - Tồi

Jennifer

Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 05/05/2024
Hello Jennifer. Thank you for taking the time to tell us about your visit. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay. Any suggestions you may have regarding our property and services within the hotel would help us tremendously in making your next stay with us more enjoyable. We hope you will give us an opportunity to better serve you in the near future. Your feedback is our greatest asset.

10/10 - Xuất sắc

Armando

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Armando. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

6/10 - Được

Adrienne

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff were friendly and it was convenient to park right by our ground floor room. It was incredibly noisy at times, sounding like people were constantly knocking on our door, so much so that I didn't answer when someone really did knock. The location was convenient, being about a 10 min drive from downtown, Mission Beach, Balboa Park, and Sea World, but I did not enjoy the surroundings. This appeared to be the only hotel plopped in the middle of one of the dirtiest parts of town, with an overpass and industrial buildings all around. The breakfast was tolerable, but nothing like the breakfasts you would find at Best Western Plus or Hiatt. I guess you get what you pay for. Our room smelled like farts from the moment we arrived to the moment we left. Maybe it was the sewer system or the smell of the tap water itself? Both days, the cleaning service was knocking on our door sometime between 8-9am. We had not put the Do Not Disturb sign on our door. Maybe we should have done that. The rooms looked clean- though very dated- and the beds were comfy, so I was glad for that. All other hotels I have stayed at that had a kitchenette also provided dish soap. This one did not. It also only provided one plate, one saucer, one cup, one fork, one knife, and one spoon. You had to ask the front desk if you wanted more. Maybe this is a California thing? I would not stay here again.
Lưu trú 3 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 16/04/2024
Hi Adrienne. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay. We have had many guests request to be on a higher floor, so they can be away from any noise or passersby on the property. We are located in a small industrial pocket (long before most of the places around us), and we’ll be the first to admit that our location is unusual for a hotel. Although the location is not something we can change, we do like to tell people that “we are an oasis in the middle of nowhere, but only minutes to everywhere!” The great thing about our location is that we are a quick walk to Historic Old Town, and across the street from the Old Town Transit Center so you can get around town with ease if you want to leave your car behind. Our complimentary breakfast is a very convenient way for our guests to get a quick pick me up before heading out to explore San Diego. Should they want something a little more substantial in the morning, there is a fantastic breakfast restaurant just a five-minute walk from us. I have shared your feedback regarding our rooms with my housekeeping team, and as a teachable moment, we will discuss our property standards, and review improvement opportunities in the service we provide. Giving the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. We appreciate you sharing your concerns.

6/10 - Được

Ariana

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
The stay was fine just One night the fire alarm went off for 20 minutes around 2am. There was no apology from the hotel staff and the breakfast sucked nothing but carbs.
Lưu trú 3 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 11/04/2024
Hello Ariana. I apologize for your experience with us. This is definitely not the typical guest stay, and it caught all of us by surprise. The city informed us that they would be working on a water valve three days before it was supposed to happen. The city's work is what made our fire alarms go crazy. The sudden drop and rise in water pressure from their repairs wreaked havoc on our sensors. Anyway, that's neither here nor there. We are truly sorry that your experience was memorable for all the wrong reasons, and we hope to have the chance to serve you better in the future.

10/10 - Xuất sắc

YUANYUAN

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 11/04/2024
Hi YuanYuan. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We look forward to having you back as our guest.

10/10 - Xuất sắc

Kay

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great place to stay in - very friendly hosts - would stay here again anytime
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Kay. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Daniel

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What a gem of a place. We stayed there for 5 nights and were sad to leave. The property has a great vibe, is very well maintained and the staff are excellent! It has the feel of a small Mexican resort with spacious rooms. The hotel is a short walk to the historic Old Town area which has awesome places to eat! It’s also a two minute walk to public transit that can get you anywhere in the city. The trolleys leave from Old Town to a lot of great tourist destinations, so you don’t need to rent a vehicle if you stay there. Anyway, I can’t say enough good things about this place.
Lưu trú 5 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Daniel. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Zandra

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Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel, clean and room was remodeled recently. Staff was friendly and courteous.
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Zandra. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Kenneth

Thích: Tiện nghi, dịch vụ
Clean and comfortable room Generous breakfast Pleasant staff Will stay again
Lưu trú 1 đêm vào Tháng 4, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Kenneth. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

8/10 - Tốt

Kimberly

Friendly service, clean room, beautiful landscaping. I loved walking over to Old Town several times. I appreciated this good value accommodation!
Lưu trú 2 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Kimberly. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Paul

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Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great spot.
Lưu trú 3 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Paul. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Kari

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Kari. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

10/10 - Xuất sắc

Terri

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very friendly and helpful. It was close to old town with restaurants and shopping as well as the trolley stop.
Lưu trú 3 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hi Terri. Thank you for taking the time to tell us about your visit to the Old Town Inn. We strive to provide a superior guest experience, and we are so delighted that you enjoyed your time with us. We truly appreciate your feedback, and we look forward to having you back as our guest.

2/10 - Tồi

Michael

Không thích: Sạch sẽ
Lưu trú 1 đêm vào Tháng 3, 2024
Benny (General Manager) trả lời vào 07/04/2024
Hello Michael. Thank you for taking the time to tell us about your visit. We strive to provide an amazing guest experience, but it seems as though we fell short of this goal during your stay, and for this I truly apologize. Any suggestions you may have regarding our property and services within the hotel would help us tremendously in making your next stay with us more enjoyable. We hope you will give us an opportunity to better serve you in the near future. Your feedback is our greatest asset.